Smeg London
Smeg London is a leading supplier of household appliances and electronics in London, England. They specialize in providing a wide range of products and services including appliance parts, coffee machines, electrical appliances, gas shops, phone repair services, and more. With a focus on quality and customer satisfaction, Smeg London is committed to providing the best possible products and services to their customers. Whether you're in need of small appliance repairs or looking for the latest electronics, Smeg London has you covered.
Introduction to Smeg London
Smeg London is a company that specializes in providing high-quality home appliances to customers. The company has a long history of over 70 years, and has earned a reputation as a reliable provider of household appliances. What makes Smeg London unique is their commitment to design and innovation, as well as their focus on customer satisfaction.Services & Products
Smeg London offers a range of products and services, including appliance parts, coffee machines, refrigerators, and more. They also offer repair services for small appliances and washers/dryers. The company prides itself on offering high-quality products that are both functional and stylish.Location
Smeg London is located in the heart of London, on Regent Street in the St. James's area. The area is known for its high-end shops and restaurants, as well as its proximity to landmarks such as Buckingham Palace and Trafalgar Square. The closest public transportation options are the Piccadilly Circus Tube station (0.2 miles away), the Leicester Square Tube station (0.3 miles away), and the Charing Cross railway station (0.5 miles away).Benefits
Customers should choose Smeg London because of their commitment to quality and customer satisfaction. The company offers a wide range of products that are both functional and stylish, and they provide repair services for small appliances and washers/dryers. Additionally, Smeg London has a reputation for being reliable and trustworthy.Good to know
Customers should be aware that Smeg London specializes in high-end appliances, and their prices may be higher than other appliance stores. However, the company is known for offering high-quality products that are built to last, so customers can rest assured that they are getting value for their money.Reviews
Customers rave about the quality of Smeg London's products and the excellent customer service they receive. Many customers appreciate the company's attention to detail and commitment to design. Overall, Smeg London receives high marks from customers who are looking for high-quality appliances that are both functional and stylish.Amenities
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installation -
repair service
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online ordering
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pick-up
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extended warranty
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credit card acceptance
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delivery
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parking
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wi-fi
FAQ
Can you provide bulk pricing for large orders?
Yes, we offer bulk pricing for large orders. Please contact us directly to discuss your specific needs and we will provide a quote for you.What is your return policy for refrigerators?
Our return policy for refrigerators is that they must be returned within 30 days of purchase, in their original packaging and condition. A restocking fee may apply.How do you ensure the safety of your gas products?
We follow strict safety protocols and regulations to ensure the safety of our gas products. We also regularly maintain and inspect our equipment to ensure everything is in proper working order.What is your return policy for electronic parts?
Our return policy for electronic parts is that they must be returned within 14 days of purchase, in their original packaging and condition. A restocking fee may apply.What kind of calling cards or prepaid options do you offer?
We do not offer calling cards or prepaid options at this time. However, we do offer a range of telecommunications services and products that may meet your needs. Please contact us for more information.Reviews
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David Fetteroll
27-04-2023
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neil stevens
Way too overpriced and unhelpful sales staff. Won't be going again!
27-04-2023
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Lucy clayton
What an absolute joke SMEG is. I have just spent an hour on the phone being transferred between departments trying to buy a cooker! literally no one is able to take the order? and John `Lewis will also not let me buy a SMEG product with installation since this has to be organised through SMEG? Who say they can't do it?!
27-03-2023
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Jordan Drodge
Fantastic store, helpful staff and plenty on display to admire
27-02-2023
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Adam Sly
I am very disappointed with Smeg, I bought a kettle and toaster and it was delivered by post which is great but once it arrived I noticed the letters were scratched. Not just that, when I found the Smeg warranty booklet, someone had stepped on it and put it back in the box. When I sent an email to the store one of the ladies said “ohh it’s okey for the letters to be like that”, after me complaining that it’s not okay they finally agreed that it should be rectified and I should exchange the product. I was advised to complete a form on their website. When going to the form on their website, their website was broken and I could not fill out the form. So again back on the phone to customer service and having to wait an extremely long time to get through to them, finally I got through to them and a manger actually processed the exchange through the phone no idea why they didn’t do that first time. I was then told the exchange would take more than week for me to receive the appropriate quality products. At that point I just requested a refund. SMEG is an expensive brand and you expect a quality product and the best service I have experienced neither.
27-02-2023
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Christophe Michel
Bought a cooker, with delivery and installation. Then get told by the 3rd party delivery firm they are not able to install, then get told they are not able to deliver because there are 75 steps from the road to my flat. Still I paid £3k for a cooker which they aren’t even prepared to deliver. Appalling customer service and I am left to deal with the delivery company to find a fix. Here’s to customer service 👎🏻👎🏻👎🏻
27-01-2023
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Jeremy Balcombe
Informative sales assistants
27-12-2022
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Dimitris Karagiannis
27-12-2022
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VRK Partners
Ordered and paid for a combi microwave and cooker hood in June22. As of October22 it still hadn't arrived in the country, supposedly? Anyway by the time it had, we had already received the items from a different supplier. Having requested a refund we contacted SMEG speaking with Daryl, who had previously emailed us with updates on the delivery. However having requested a refund he now (today) advised it was no longer his responsibility and that the refund was being dealt with by someone else- but was unable to give a name or dept. Our refund request/cancellation 2 weeks prior to this review still remains outstanding. Given their reluctance to refund our monies, we have had to inform them matters would no be escalated via the small claims court. Honestly SMEG as a company are dreadful. This is not the first occasion we have had to raise a complaint. Their products are shoddy and not well built. Their products are simply not worth the money and the customer service is shocking. 1, Cooker hood does not extract 2, Toasters will toast heavily (virtually burn) on one side leaving the other pale in comparison. 3, Their Steam ovens are a party trick one that is sadly inconsistent. We are privileged enough to own many high brand appliances. Avoid SMEG - as they are simply cheap Chinese built rubbish. Do not buy the spiel that they're produced in Italy. Buy German every time. If nothing else they will be willing to help in the unlikely event something goes wrong
27-10-2022
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miguel r
We came all the way to see the products and the store is shut!!!! It’s 12:37 on a Sunday and the timetable says you open at 12. What a disgrace and lack of respect. We’ve counted tens of upset people wanting to walk in. Shame on you.
27-10-2022
