SMC Ford Gravesend
SMC Ford Gravesend is a dealership located in Gravesend, England. They specialize in auto brokering, Lincoln sales, and used truck sales. In addition, they offer a variety of cars, boats, and motorcycles for sale. SMC Ford Gravesend is committed to providing customers with high-quality vehicles and exceptional customer service.
Introduction to SMC Ford Gravesend
SMC Ford Gravesend is a well-established car dealership that has been operating in the automotive industry for several years. The company's goal is to provide high-quality vehicles and exceptional customer service to its clients. SMC Ford Gravesend is unique in the sense that it caters to a wide range of customers, from those looking for new cars to those in search of used trucks or motorcycles.Services & products
SMC Ford Gravesend offers a variety of services to its customers. They specialize in selling and leasing new and used vehicles, including cars, trucks, and motorcycles. They also offer financing options and maintenance services. In addition, SMC Ford Gravesend provides auto brokerage services to help customers find the perfect car that fits their needs and budget.Location
SMC Ford Gravesend is located in Northfleet, Gravesend, in the United Kingdom. The area is known for its thriving business community, with many shops and restaurants in the vicinity. Customers can expect to find a variety of businesses in the area, including other car dealerships and auto repair shops. The location is easily accessible by public transportation, with the closest bus stop being only a few minutes' walk away. The three closest public transportation options are the Northfleet Station (0.9 miles), Gravesend Station (1.7 miles), and Ebbsfleet International Station (2.7 miles).Benefits
Customers should choose SMC Ford Gravesend because of their commitment to providing high-quality vehicles and exceptional customer service. The company has a team of experienced professionals who are knowledgeable about the automotive industry and can assist customers in finding the perfect car that fits their needs and budget. In addition, SMC Ford Gravesend offers competitive pricing and financing options to make purchasing a car more affordable.Good to know
Customers should be aware that SMC Ford Gravesend specializes in selling and leasing new and used vehicles, but they also offer auto brokerage services to help customers find the right car for their needs.Reviews
Customers have given SMC Ford Gravesend positive reviews, praising the company for their excellent customer service and wide selection of vehicles. Many customers have also mentioned the competitive pricing and financing options that SMC Ford Gravesend offers. Overall, customers are satisfied with the quality of service they receive from SMC Ford Gravesend.FAQ
Can you provide information on financing options for Lincoln vehicles?
Yes, we offer financing options for Lincoln vehicles. Our dealership works with a variety of lenders to help customers find the best financing solution for their needs. We also have a finance department on site that can answer any questions and guide customers through the financing process.What types of Lincoln services do you offer at your dealership?
We offer a range of Lincoln services at our dealership, including routine maintenance such as oil changes and tire rotations, as well as more extensive repairs. Our certified technicians have the expertise and equipment to diagnose and fix any issues with your Lincoln vehicle.What is your process for scheduling a Lincoln service appointment?
Our process for scheduling a Lincoln service appointment is simple and convenient. Customers can either call our service department directly or use our online scheduling tool to book an appointment. We strive to accommodate our customers' busy schedules and offer flexible appointment times.What is your process for handling disputes or issues that may arise during the transaction?
At SMC Ford Gravesend, we take customer satisfaction very seriously. If any disputes or issues arise during a transaction, we encourage customers to reach out to our management team directly to discuss their concerns. We are committed to working with our customers to find a resolution that meets their needs.Are there any additional fees or charges associated with purchasing a used truck from your dealership?
While there may be additional fees or charges associated with purchasing a used truck from our dealership, we are transparent about all costs involved in the transaction. Any fees or charges will be clearly outlined in the sales agreement, and our sales team is happy to answer any questions customers may have about the purchasing process.Reviews
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Jason Gawn
Not happy with my experience
27-05-2023
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clive french
Gearbox problems on my puma st line x. Five weeks and still no car not sure when I'll get it back. Not what I expected from ford. I'll never buy a ford again.
27-05-2023
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Lee Cogger
For the 2nd year in a row I got a message saying my service and MOT had to be cancelled a couple of days before the booking. This time there was no other option for me, which I explained, so my booking was honoured and the actual service and MOT was excellent and the staff were wonderful - which is the only reason this got bumped up to 4 stars from the 2 I otherwise would have put. Whatever the reasoning they have to rectify the need to cancel appointments so frequently
25-05-2023
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Adrian Middleton
Excellent service, car viewed online, then ready for collection within 24 hours. Many thanks to Andrew Steadman and Robert Hopwood
20-05-2023
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Claire Reading
Gravesend SMC branch are great, I tried them after issue at a different branch. They are really helpful at Gravesend, great people, great service!
20-05-2023
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Ernest Mordue
Excellent service from smc Ford will always use peace of mind car drives well many thanks
20-05-2023
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Emily Openshaw
UPDATE: Dawn at SMC Gravesend sorted everything out. She took time out to explain why things were missing from my original booking. She was able to fit me in for a repair as soon as possible as I had a European road trip coming up. She ensured the part was ready for when I was able to come in and the team was able to finish the same day which was amazing! The customer service of this garage was once again great, taking me through the reasoning for the faulty sensor and ensuring I was happy before driving away. Due to my usual SMC garage being fully booked I had to go to SMC Gravesend. The last time I used them which was a good 5 years ago, they broke the brake fluid sensor on my previous car. Originally coming out of my service there was no problems. However, just over a month later I’ve had a tyre pressure monitor failure. The last time the wheels were taken off the car was when I took it too SMC Gravesend. Meaning the 2 times I’ve used this branch they’ve broken a sensor. The customer service was really nice. Compared with my normal garage, I missed having the video of the walk round of my car so I can physically see where the issues on my car were. Now having to have this sensor issue fixed by my usual SMC garage as I don’t trust to give it back to Gravesend as I did that with my previous car and they never fixed the issue. Please miss this garage if you’d like all the sensors on your car working.
13-05-2023
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Peter Baker
Unfortunately I will not be able to recommend this company after the ordeal they put me thru!! I purchased a brand-new Ford Ranger and it broke down on the first day of driving it. Then ford had it for 5 weeks when they returned it to me it was damaged in four different places on the paint work and all ford had to say about the matter was don’t worry we will filler and paint it and I thought ‘no’ this is not acceptable?! as I have gave a lot of money for a brand-new vehicle and only had it for one day and now it is damaged, Luke the manager of the garage wanted to take the new doors off a new vehicle and swap my old doors onto it. I didn’t think this would be fair for someone purchasing the new car so I refused this option. Very disappointing and unethical!! Now I have been left without a vehicle, have had to rent a vehicle and I am thousands out of pocket, absolutely ridiculous, the way this Garage conducts its customer service. They do not want to know you once they have your money it’s appalling when you think you can trust a well known company my advice to anyone is to stay away from ford Gravesend !!!
13-05-2023
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David Jackson
Great customer service, very helpful members of the team. No pushy sales pitches or rushing anything through.
13-05-2023
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Jade Sophie Sisters
Amazing service, quick, easy and was updated throughout the process this is my second car with Ford and I couldn’t fault the staff or the vehicle atall- very happy
13-05-2023
