SMARTstrat
SMARTstrat is a UK-based company that specializes in providing telephone answering services and telecommunications solutions. Their services are designed to help businesses manage their communications effectively and efficiently. With a focus on quality and customer satisfaction, SMARTstrat is committed to delivering reliable and cost-effective solutions to their clients.
Introduction to SMARTstrat
SMARTstrat is a telecommunications company based in Wigan, England. The company was founded in 2005 with the purpose of providing top-notch telephone answering services to businesses of all sizes. What makes SMARTstrat unique is their dedication to tailoring their services to meet the individual needs of each client, ensuring that they receive the best possible service.Services & Products
SMARTstrat offers a range of telephone answering services to businesses, including call answering, message taking, and diary management. Additionally, the company provides virtual receptionist services, which allow businesses to have a professional receptionist answer calls and manage their diary without the need for a physical office space.Location
SMARTstrat is located in Standish, a suburb of Wigan, which is a bustling town in the northwest of England. The area is home to a variety of businesses, from small independent shops to large multinational corporations. Visitors to the area can expect to experience a friendly atmosphere and easy access to public transportation. The three closest public transportation options to SMARTstrat are Standish bus station (0.2 miles), Wigan Wallgate railway station (4.7 miles), and Wigan North Western railway station (4.8 miles).Benefits
Customers should choose SMARTstrat because of their commitment to providing exceptional customer service. The company's dedicated team of professionals work tirelessly to ensure that each client receives the best possible service, tailored to their specific needs. Additionally, SMARTstrat's virtual receptionist services are a cost-effective alternative to hiring a full-time receptionist, allowing businesses to save money while still maintaining a professional image.Good to know
Customers should be aware that SMARTstrat is closed on weekends and bank holidays. Additionally, the company offers a free trial for new customers to try out their services before committing to a long-term contract.Reviews
Customers rave about SMARTstrat's exceptional customer service and attention to detail. Many customers praise the company for their ability to tailor their services to meet individual needs, while others appreciate the cost-effectiveness of their virtual receptionist services. Overall, customers are extremely satisfied with SMARTstrat's services and would recommend the company to others.Amenities
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live answering -
call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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online account management
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a variety of call answering services including live answering, voicemail, and call forwarding to meet the needs of our clients.How many call agents do you have and are they trained specifically for my company needs?
We have a team of highly trained call agents who are able to handle a high volume of calls. Our agents are trained to meet the specific needs of each of our clients, and we work closely with our clients to ensure their needs are met.Can you customize your services to fit my company's specific requirements?
Yes, we offer customizable call answering services to fit the specific requirements of each of our clients. We work closely with our clients to understand their needs and develop a tailored solution that meets those needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly, usually within three rings. Our call center operates 24/7 to ensure that our clients' calls are always answered in a timely manner, regardless of the time of day or night.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of our clients' callers' information very seriously. We use state-of-the-art technology and strict protocols to ensure that all information is kept secure and confidential. Our call agents are trained on the importance of confidentiality and undergo regular training to stay up-to-date on best practices.Reviews
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Lee Giacopazzi
The team at SMARTstrat go above and beyond what you expect from a call answering service. Time and time again they have exceeded my expectation. Their customer care is excellent and more importantly, they really care about delivering an excellent service. I highly recommend SMARTstrat.
29-05-2021
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Nigel Finch
I use SMARTstrat for both of my businesses and have always been impressed with their professionalism and how cost effective they are. We have 3 lines coming into the office and sometimes we cannot deal with all calls straight away and this is where SMARTstrat really works, they pick up our overflow calls which ensures our clients are dealt with immediately without having to leave messages.
29-05-2020
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Michael McGarr
Excellent service. Always friendly and helpful.
29-05-2020
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Jayne Hughes
Friend, professional, thank you for an excellent service...
29-05-2020
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Movement and Wellbeing Clinic
Really good service, very efficient and have handled difficult calls very well in the past.
29-05-2020
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Steve Thomas
Good service, competitive pricing.
29-05-2020
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Mike Lawrenson
My business has used SMARTstrat for a few years now and cannot fault their service. During working hours, we can receive alarm calls from customers that need to be dealt with quickly and the team know exactly how to handle this for us. The most cost effective way to have your calls handled when you're busy!
29-05-2020
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Andy Dobson
I have used Smartstrat for a number of years now to assist with me business. The service is nothing but excellent and supersedes any previous company I have used. They don’t just answer the phone......on receiving a call they ask questions to find out what the call is regarding and by doing this it sort the wheat from the chaff and allows me to focus on the serious calls. If you are thinking of using Smartstrat, consider this......how many times have you called a company and when it either rings out or goes to answer machine? Like me and you, most people will just call the next number on the list until they get to speak to a human being. Enough said. 10/10 for Smartstrat.
29-05-2020
