Smart Performance

FAQ

Reviews

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  David Runicles

  John is charlatan and can not be trusted, he as robbed people, this company should be shut down

  27-05-2021
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  Susan Walters

  I have had three lots of work done by this company since 2017. Seemed ok but company avoided sending me relevant paperwork despite numerous requests. All work was guaranteed with lifetime support. Started having problems with solar thermal in April 2019 water was contaminated by the fluid installed by Smart Performance. I was advised not to use the hot water at all. Smart Performance agreed to replace the tank at a further cost of £1200. I agreed and a date for replacement was scheduled for May. Scheduled appointment was cancelled and after that I could not get any response from the company by phone, text or email. In July the tank burst and my house was flooded and I lost all the expensive fluid that had been installed by the company. Beware and do not use Smart Performance. They have a super whistle and bells website but it means nothing. Their head office is a serviced office facility and the people that answer the phone do not work for Smart Performance. The Bristol office does not exist.....I could go on but hope I’ve said enough to warn you off!

  27-05-2020
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  Pia Norton

  27-05-2020
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  Andrew Howes

  Incompetent Smart Performance encapsulate every aspect of incompetent. I experienced all of the following: No show for initial appointment to sell the system; not turning up on the agreed start date for installation; not collecting payments on schedule; not providing the agreed installation and warranty documentation until four months after installation, despite promising within 10 days. None completion of RHI application. Never available on the telephone when calling the office, and only occasional call backs for updates when getting through on mobile phone. No one seems to know what is happening when you do get to speak to someone. I could go on, but have wasted far too much time with this company.

  27-05-2020
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  Joanne Davis

  DO NOT BUY FROM THIS COMPANY POSITIVE REVIEWS ARE FAKE OWNERS ARE TWO CROOKED INDIVIDUALS THEY RIPPED OFF GOOD FRIEND OF OURS AIR PUMP AND WONT REFUND HIM LOST INDUSTRY ACCREDITATION DUE TO POOR SERVICE AND SHADY DEALINGS CURRENTLY UNDER INVESTIGATION BY TRADING STANDARDS

  27-05-2020
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  Clive Symonds

  I am in the middle of renovating my house I bought last year and one of the jobs that needed doing was to upgrade my electric night storage heaters for something more modern and efficient. I looked at several options but the Air Source system from Smart Performance looked great and the numbers make sense. The initial survey was informative and there was no pressure to sign up. I love the Air Source performance upgrade that makes it 35% better than standard air source. It works by moving the heating more efficiently around my home. Really made sense and works really well. The engineers who came to install the system were friendly and professional and they demonstrated how to set up with the control pad clearly and easily. The customer service was excellent. Would highly recommend. One big job done, a few more to go

  27-05-2020
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  Richard Carrington

  These guys are fantastic and so professional! Smart Performance was the first company to visit me and to provide me with a quote for a new Air Source Heating unit. I had two more companies come out but they did not appear to have the same knowledge and expertise and David who liased with me was very professional. Day of install, Peter was punctual and arrived at exactly 9am for our scheduled time. He double checked all the details with me and then started to upgrade my heating system with his team. I really liked how he went through everything with me and took the time to explain everything he was doing. While he had all the system on his van , Peter realized that a part of our system would also need updating/replacing. So he left my place and went back to their warehouse to get the bits, which he replaced and then showed me the old bits he had replaced and they didn't charge me for the extra bits either as they said they missed it on the survey! I appreciate his integrity and honesty! Thanks again Peter & Also John & David ! Highly recommend this business!!

  27-05-2020
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  Positive ID Labels

  AVOID AVOID AVOID This partnership is underfinanced and lacks morals. It is not a company, it is a private partnership between a pair of crooked businessmen. We paid this company a deposit in November 2018 of £11,000 to install £16,000 solar PV system in January 2019. By the end of March, we had received no communications from them regarding the installation. We finally got through and asked for a refund of our deposit which was promised by "John" (Mr John Anoszczenko and Mr Stephen Law t/a Smart Performance). The promised payment never materialised. Several promises later, we have had to take the partners (Mr Stephen Law and Mr John Anoszczenko) to court to recover the money. Stay safe and use someone else.

  27-05-2020
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  Manjit Sidhu

  PLEASE DON’T DO IT!! I wish some genuine reviews had been up To pre warn me about this company. The main reason I went with Smart Performance was the great reviews. I am so upset that I ever involved myself with Smart Performance. This company should not be trading and I would expect them to turn up on Rogue traders. SP are great at giving you all the lip service in the world and will tell you that they are not the cheapest due to their customer Service - DO NOT BUY IT!! Once they have your money, they will not complete anything. If you do still decide to go ahead (I strongly advise you don’t)then PAY with CREDIT CARD as you are likely to need the assurances it offers (which I doubt they’ll accept!) Ask John anything vaguely technical and he has no clue and his engineers don’t know about Daikin Airsource. This system has cost an absolute fortune, does not save you money and costs a fortune to run. Each ‘technician’ will tell you conflicting information, but nothing to help you understand how to control and use the system. It is a shocking shoddy installation which John has promised to correct since Oct 2018 with some pressure from NICEIC, but 8 months on is still incomplete and no contact from him to sort this mess out. I have none of the reports or any paperwork relating to the installation and it won’t meet RHI requirements (no reports/costing a fortune to run) I am exhausted from it all and no one will touch it to make it right. I am likely to have to take them to court and it’s all too much trouble for something that should of been a simple installation. They show as having good reviews but it’s untrue and I am aware the issues I have had are not one offs. John will threaten you with extra charges if you do not remove bad reviews. The issues I’ve had are so long winded and vast that it would sound like a soap opera. Take my word for it - DO NOT USE

  27-05-2020
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  Richard Freakley

  Currently taking them to court. Says it all. DO NOT USE THIS COMPANY. The sales rep David King (if that is his real name) blocked my number then lied when I called from another number.. Their phone number is really to a call centre that don't work for the company and no one is ever available to talk. They had to change their fb page to not show reviews or comments.

  27-05-2020