Smart Move
Smart Move is a leading apartment rental agency based in London, England. They specialize in providing top-notch real estate and housing solutions to clients across the United Kingdom. With a team of experienced professionals and a commitment to customer satisfaction, Smart Move is dedicated to helping individuals and families find the perfect home. Whether you're looking for a spacious apartment or a cozy studio, Smart Move has the expertise and resources to make your search a success. Contact them today to learn more about their services and how they can help you find your dream home.
Introduction to Smart Move
Smart Move is a real estate and housing agency located in London, England. Founded in 2010, the company's purpose is to make the process of finding the perfect apartment as easy and stress-free as possible for its customers. Smart Move stands out from other rental agencies by offering a personalized experience to each client, taking into account their unique needs and preferences.Services & Products
Smart Move offers a wide range of services to its customers. These include apartment hunting, lease negotiation, and move-in assistance. The company also provides property management services for landlords, ensuring that their properties are well-maintained and rented out to responsible tenants.Location
Smart Move is located in the heart of London, in the bustling neighborhood of The Concourse. The area is known for its vibrant nightlife and diverse dining options. Customers can expect to find a variety of businesses in the area, ranging from trendy boutiques to cozy cafes. The closest public transportation options are the Tottenham Hale Underground Station, which is 0.6 miles away, the Tottenham Hale Rail Station, which is 0.5 miles away, and the Northumberland Park Rail Station, which is 0.7 miles away.Benefits
Customers should choose Smart Move because of the company's commitment to providing exceptional service. The team at Smart Move goes above and beyond to ensure that each client finds the perfect apartment for their needs, and they are always available to answer any questions or concerns. Additionally, Smart Move has a reputation for being honest and transparent in their dealings with clients, which sets them apart from other rental agencies.Good to Know
Customers should be aware that Smart Move charges a fee for their services, which is standard in the industry. However, the company is upfront about their fees and ensures that clients understand exactly what they are paying for.Reviews
Customers rave about their experiences with Smart Move, praising the company's professionalism, responsiveness, and attention to detail. Many clients have noted that they were able to find their dream apartment with the help of Smart Move's dedicated team. Overall, Smart Move has a reputation for providing top-notch service and helping clients navigate the sometimes-stressful process of apartment hunting with ease.Amenities
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onsite parking -
onsite laundry
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elevator
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air conditioning
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24-hour maintenance
FAQ
What are the lease terms and conditions?
Our lease terms and conditions vary depending on the apartment complex and the length of the lease. We offer both short-term and long-term leases, with options ranging from six months to a year or more. We also require a security deposit and may run a credit check as part of the application process.Are utilities included in the rent?
Whether utilities are included in the rent depends on the specific apartment complex. Some complexes may include certain utilities, such as water and trash, while others may require tenants to pay for all utilities separately. We always provide clear information about utility costs and requirements before signing a lease.What amenities are available in the apartment complex?
Our apartment complexes offer a range of amenities, such as swimming pools, fitness centers, laundry facilities, and community rooms. The specific amenities vary depending on the complex, so we encourage prospective tenants to check our website or contact us directly to learn more about the features of each complex.Is there a maintenance team available 24/7?
Yes, we have a maintenance team available 24/7 to address any issues that may arise in our apartment complexes. Whether you have a leaky faucet or a major maintenance emergency, our team is always available to ensure that you are comfortable and safe in your home.What is the process for renewing the lease?
We typically reach out to tenants a few months before their lease is set to expire to discuss renewal options. If you wish to renew your lease, we will provide you with the necessary paperwork and discuss any changes to lease terms or rental rates. If you decide not to renew your lease, we will work with you to ensure a smooth transition and return of your security deposit.Reviews
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Darshana Monawer
29-06-2022
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maz B
Great team, very informative, and professional, and quite swift when maintenance is needed, many thanks (Maz Lion road)
29-05-2022
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Enamul Ali
29-05-2022
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Pat Roche
Smart Move were absolutely excellent throughout our entire purchasing experience. The agent we dealt with was Nuri Mustafa, he is very professional, helpful and patient, making sure we were updated every step along the way. We felt he went above and beyond to ensure that the entire process ran as smoothly as possible and are very grateful for all his assistance. We believe Nuri is a big credit to Smart Move and would highly recommend him and his team.
29-05-2022
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Masike Mazhowu
Further to the review I made on the 6th of May 2022 of Smart Move bad practices, I received a phone call from the manager on the 10th of May 2022 threating me with legal action, as he previously did in February 2022. As my previous review was quite long I didn’t not get the opportunity to state other issues that i experienced with Smart Move. Firstly, Smart Move did not carry out a single inspection at the property for six months until the issue had been escalated in a police case as the tenant was continuously destroying the property which Smart Move did nothing about. Therefore, their claim of providing an inspection report is unfounded as they never carried out an inspection neither was an inspection report received from them. Also, Smart move deducted their yearly commission of £1500 within the first three months even though the contract signed stipulated this was to be done on a monthly basis, over a 12month period. Even though Smart move took an inventory check at the beginning of the agreed tenancy agreement , I have videos and pics of all the stuff that was left over in the property by their tenant after she vacated and which I had to dispose off at my own cost. Please note, even though Smart Move threatened me with legal action, I will not be removing my previous review as it's an honest review of the experience my mum and I endured throughout dealing with Smart Move. Moreover , I believe the purpose of a customer review platform , is to allow consumers to have a voice and also to help companies understand their customers satisfaction as the review can honestly highlight what customers truly want.If anything , my reviews should motivate Smart Move to improve their customer service by quickly and efficiently resolving the issues that my mum faced so that they create a positive experience for their future clients and always focus on prioritizing their needs. I'm extremely glad it's my mum's last day having to deal with SMART MOVE in EDMONTON GREEN. Unfortunately, I have to give them a 1 star rather than the ZERO STAR they deserve for poor customer service. Sometime in mid September 2021 , after witnessing the challenges my mum was facing with her tenant and SMART MOVE , I made what I believe was an honest review only to be threatened to remove the post failing which the Manager from the latter threatened to withhold my mum's rental income . Their manager in my opinion is a habitual liar and it's unfortunate this negative trait seems to have spread throughout his whole team there. Some of the things he failed or neglected to do : securing a deposit from the tenant , communicating the contractual obligations to the tenant & making sure she understood fully , carrying out regular check -ups and inspection of the property. Consequently, my mun not only had a bad experience with the tenant but her property was left in a terrible state and because no deposit was secured from the tenant , we had to cover the cost for the paint job and to remove a lot of items that the tenant left when she moved out.All this could have been avoided had the Manager done his job diligently. Overally , the Customer service received by my mum was below par and nothing close to what my mum was promised when she initially engaged SMART MOVE. I could go on and on but for today I will end here. I believe there is room for them to do better and improve their service delivery in future. For anyone who might need further information regarding our experience with SMART MOVE, feel free to contact me .
29-05-2022
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Hasan Kartal
29-05-2022
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Shoeb rahman
Nuri Mustafa is absolutely brilliant person who is always there to co operate you. Very pleased with their service
29-05-2022
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Adam Melik
29-05-2022
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danny donaldson
29-05-2022
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Jayesh Topiwala
Nuri and his team have helped me acquire various properties. They have always been professional, patient and 'non aggressive with the purchase. They also manage my properties, which takes the hassle away from me. It has been a pleasure dealing with them team at Smart move.
29-05-2022
