Skirting Boards Direct

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Reviews

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  Simon Carlin

  Do not go near this company. Placed order no emails or confirmation email for order. Finally got in touch with them but was too late so asked to cancel my order. They agreed but there would be a £35 cancellation fee which I agreed upon. Chased my refund for weeks with excuse after excuse. ‘We can’t access the computer only a certain person can’, ‘the person who does refunds isn’t here’, now after all this they are saying they delivered the boards and won’t refund. They have never even tried to deliver anything and they know it. Tony the guy I spoke to is a con artist and an outright liar. I will not try to get my money back via my bank. Do not use this company !!!!!

  20-05-2023
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  Karla Sears

  Having arranged for materials to be delivered and paying for the delivery, materials did not arrive as agreed and instead following multiple calls and further arrangements they arrived 5 days after expected date even thiugh multiple ither delivery times were arranged, which led to me having to pay out for extra days labour leaving me considerably out of pocket! I have submitted a formal complaint now over 2 weeks ago with no update or response! Terrible customer service.. would not recommend using this company at all! UPDATE - having seen the response from this company I can categorically say that I had NO dealings with this company at all regards to orders/dates etc as suggested and it was actually my carpenter who ordered and made the arrangements for delivery for materials for when he was available to do the work but the tin pot company were unable to deliver as agreed with my carpenter. Sadly this company are quite clearly liars and I would warn anyone off of using them!! Please see other reviews which give the exact same issues.... Also interesting that they cannot respond to multiple emails yet can respond to a review on Google almost immediately!

  13-05-2023
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  dylbot tay

  I ordered some windowsills and some beading great quality no issues and it arrived befor the estimated delivery date and the customer service was great. Edit: just recived my second order from skirting boards direct the product and the service was as great as the first orde, can't recommend these guys enough.

  27-04-2023
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  Onay Daly

  I love my tall skirting boards. I put it all around my new home gym. I ordered 3 of them one of them was 4.2 meters which is good length for continuity. The turrets were great help because by placing them in the corners, we did not have to cut the skirting boards at an angle. They came as primed so I painted them with two coats of white wood paint and they looked stunning. I am a brand new DIY person with no previous painting or installing skirtings boards yet I managed. It was easy enough to use gripfill glue to stick them to the walls. The pictured one also screwed to the wall because it is holding up my very heavy purpose built gym mirrors. The result was elegant finish. If I can suggest One improvement, that would be the letting customer know when it will be manufactured and delivered in stages to help their planning. Overall very happy with them. I was surprised a a bit saddened when saw other customers bad experiences on their review. I hope the company took them seriously and learnt from those mistakes. My personal experience has been good. I bought my skirting boards in March 2023.

  27-04-2023
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  Miles Wilson

  Ok, Interesting company. Website worked as it should; order went through fine, confirmations received & 10 day delivery confirmed. Day ten arrived and we then read these reviews and panicked. However, Tony did confirm our order would be despatched soon. Few days went by and still panicked we e-mailed again and Tony said it's on it's way. It was, and in total it took 18 working days to arrive. I received well packed; skirting, architrave & picture rail. A bit of light sanding and knotting compound, I then primed the wood myself. Good price and exactly as described on the website. You just need to be a bit more chilled out when dealing with them, accept it will arrive eventually and (knowing this) order in advance. I will order again because of Tony's help.

  27-04-2023
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  Mr Martin

  This company was dissolved in 2017. This is T&T floors apparently ‘trading as’ Skirting Boards Direct although there is no mention to this on their website so do your own research before placing an order. Strangely I did not look at their reviews before placing an order, so I hope you do before you decide to part with your hard earned cash. The timber I received was of poor quality. It was not fresh out the timber yard, some were green, mouldy, poorly finished, had saw marks right through 70% of the boards. Some mouldings were even cut 95% through the timber? I can use less than 50% of what was shipped the rest will be firewood. I need a lot more timber for my project, but won’t be parting more money with this firm.

  27-04-2023
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  Gary Marsden

  Good product, but planning a project would be much easier if delivery times were communicated following the placing of the order

  27-04-2023
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  Lucy King

  If I could leave 0 stars I would!!! I will learn to read the reviews! This company is a scam….stay clear

  27-04-2023
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  Cali Mori

  Zero stars. We ordered over £600 of wood work, to do all aspects of a room renovation. As others have said, you will get no automatic information about what is happening with your order. And calling them will have them give you information to get you off the call, they will promise it is coming on a day, and it won't. This will be repeated a few times, over a few weeks, and be the same whoever you speak to. Ours was eventually shipped after 4 weeks but the order was missing some key parts. We were promised they would then come on a set day which came and went. Eventually, these parts were delivered to the wrong house and left out in the rain. I only found out because I pushed the person on the phone to give me more information. They seemed really nonchalant about they situation. The quality of the parts is inconsistent, there are parts with cracks and chips in the wood, others have cuts from a saw in strange places, some are bent like bananas. We will see what we can do with it. Calling them back doesn't feel like it will make any difference.

  27-04-2023
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  Simon Sykes

  The service I received from Skirting Board Direct was terrible. The material arrived late, I was was promised three dates that all were missed. I then had to purchase some of the oak elsewhere so that I had it in time. Then when I finally received my order it was damaged. I rang to discuss a partial refund and the person hung up the phone. I then called back to speak with the manager. The manager assured me that they would call me back within the hour and they didn’t call back. I sent a follow up email with photos and still nothing. I don’t normally write reviews but seeing as though I received an email asking for one I thought I should share my experience. I wouldn’t use this company again.

  27-04-2023