SJL Insurance Services

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Reviews

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  L E-Bikes

  Tanya was a pleasure to deal with, guided us step by step through the process and kept us updated and as the broker got us a great deal on Public and Propety Liability insurance for us as a startup business. When Tanya wasn't available we were guided by Abbie who was also a great help, great company and would definitely reccommend SJL if you need insurance for your business.

  15-05-2023
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  vita balaziene

  08-05-2023
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  Ian Besford

  If you run a Guest House or B&B please don’t use SJL to find insurance cover for your business. Or if you do please be aware of what I’ve said in this review when considering a policy they suggest. My 1 star review is only directed to customers from the small hospitality industry looking for insurance. SJL could be fantastic in other areas! Their panel of insurance companies only offer policies that are designed for hotels and have requirements far in excess of what you will be able to obtain elsewhere. There is no flexibility in the insurers requirements for small B&B, so the policy they will offer you will have exactly the same requirements that they would ask of a 50 room hotel, that services breakfast, lunch and evening meals. Please Google search and use Brokers that specialise in B&B and Guest Houses…..do not use SJL! You will end up with a significantly more expensive policy that has far greater/far more expensive requirements to meet the policy conditions. I could obtain a policy 50% less than SJL sold me in August 2022 with half the requirements. Positives: the employees are polite, quick to answer the phone and (to a layman) appear really knowledgeable. Negative: If you are new to the business don’t expect SJL to guide you…they are ultimately “commission driven” . They will simply say it’s “up to you to find out if the requirements of their insurance policies are industry standard or simply the requirements of big hotels and they make you aware of the policy requirements”. My advice don’t enter into a dialogue with SJL if you have a B&B or Guest House. I have raised my complaint with the FOS, so to be fair to SJL and other potential customers I will later update this review with the outcome of the FOS investigation once I’ve received it.

  29-04-2023
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  Annie Gilson

  I used SJL for some insurance for my company and spoke with Gemma who was extremely helpful and friendly, she talked me through everything and answered any questions I had. She was easy to talk too and always responded quickly!

  29-03-2023
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  Carole Thomas

  Update a year on. Our self build insurance with SJL was due to expire in Feb 2023 so I contacted them in Dec 2022 to explain that we would need another year on our self build, due to unforeseen delays with Covid, Brexit, Ukraine war etc. I chased every two weeks with nothing but promises but no follow through. You will see from my original review last year, this was not a surprise. The insurance lapsed but still no quote. They then came back 2 weeks after the insurance had expired to say that they could cover another year... but the excess would rise from £250 to £10,000 !!! and they would back date the insurance to the renewal date (Whats the point of that other than getting money for nothing) When I challenged the excess I was told that the underwriters have never known a self build to take more than 2 years !! I explained that they had backed us into a corner with little options as we were then technically uninsured. In desperation I found a professional broker who was the complete opposite of SJL insurance. And we have now secured insurance with the new company at a reasonable rate with £250 excess and the premium includes all of the things SJL said we had to insure separately for. When I explained to the new broker how SJL had treated us he was appalled. And advised that he has had many clients who's build project has gone on far longer than planned, some taking 5 years or more. Bottom line in my opinion SJL will take your money and then take advantage of you in any way they can. This is my original review in 2022 We unfortunately insured our self build project through them. They basically backed us into a position where we now have an expensive self build policy, with an even more expensive PL cover and uninsurable owned plant. We ended up having to take out PL insurance again to insure our plant at a fraction of the cost paid to SJL. if the answer to your question is not simple then do not expect a response from them. I spent hours on the phone chasing people who promised to get back to me "later today", "tomorrow" ..."by the end of the week" all empty promises. Dean was the only one to be honest enough to say sorry, we should be able to support you but we can't and best you look to insure elsewhere.

  28-02-2023
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  michelle

  Spoke with SJL for insurance on my launderette. Gemma who I dealt with was very friendly and efficient. When I called or emailed she got back to me and sorted everything out. I would definitely recommend speaking with SJL for insurance you may need.

  29-01-2023
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  Carla Spate

  Culum assisted me with all the insurances I needed when starting my own business. Great advise and very precise and professional. Will definitely be using SJL again. Thanks guys!

  29-01-2023
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  Lucy Chu

  Thank you James at SJL for your great work in sourcing an competitive insurer! Little did I expect the difficulty in finding a insurer due to the setup of my business premises. I’m extremely pleased with the result you have achieved.

  29-01-2023
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  Karim chadli

  Thank you Gemma, who understood my bespoke insurance requirements. She’s a kind and easy person to speak to. On this occasion we weren’t able to find a competitive quote due to the type of risk involved. I will be in touch again and to pass on the contact details to anyone who is in need of an insurance broker.

  29-12-2022
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  Daniel Kelly

  29-05-2022