Featured image
Helplines, Bpo Companies

Sitel

Sitel is a company based in Motherwell, Scotland that specializes in providing helplines and BPO services. They cater to the public sector and society, as well as the IT and e-commerce industries.

Introduction to Sitel

Sitel is a Bpo company that provides customer service support to various industries such as IT & E-Commerce, Public Sector & Society, and more. Established in 1985, the company has been offering exceptional services to clients worldwide. Their goal is to assist businesses in providing excellent customer service, fostering customer loyalty, and increasing revenue. What sets Sitel apart from others in the industry is their innovative technology, highly skilled agents, and their commitment to continuously improving their services.

Services & products

Sitel offers a range of services, including customer service support, technical support, and sales support. They also provide helplines for different industries, making them a go-to option for companies looking to outsource their customer service needs. Their technology-driven approach to customer service enables them to provide efficient and effective solutions to their clients. Customers can expect high-quality and personalized services from Sitel.

Location

Sitel is located in Motherwell, Scotland, a bustling town with various businesses and attractions. Visitors can expect to find restaurants, cafes, and shops in the area, making it a convenient location for employees and clients alike. The town is easily accessible via public transportation, with the closest options being Motherwell train station (0.7 miles), Airbles train station (1.1 miles), and Shields Road bus stop (0.2 miles).

Benefits

Customers can benefit from Sitel's commitment to providing exceptional customer service, as well as their use of innovative technology. The company's experience in the industry and highly skilled agents ensure that clients receive high-quality services that meet their needs. Sitel's helplines are also available 24/7, offering customers round-the-clock support.

Good to know

Customers should be aware that Sitel is a reliable and trustworthy company that has been providing exceptional services for over 30 years. They have a global presence and have worked with some of the biggest brands in the world. Sitel is also committed to creating a positive impact in the communities where they operate.

Reviews

Customers have praised Sitel for their excellent customer service and the quality of their services. Many have commented on the professionalism of their agents and their ability to handle complex issues. Customers appreciate the convenience of their 24/7 helplines and the personalized approach that Sitel takes in providing their services. Overall, Sitel has received positive reviews from customers who have used their services.

Amenities

  • amenity
    24-7 availability
  • amenity
    professional advice
  • amenity
    multilingual service
  • amenity
    online support
  • amenity
    phone support
  • amenity
    email support
  • amenity
    live chat support
  • amenity
    trained staff
  • amenity
    accessible service
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service
  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    conference room
  • amenity
    training room
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system

FAQ

Are your helpline services available 24/7?

Yes, our helpline services are available 24/7 to provide support whenever it is needed.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, our helpline representatives undergo extensive training to ensure they are equipped to handle a variety of issues and provide the best possible support to our clients.

How do you ensure caller confidentiality and privacy?

We take caller confidentiality and privacy very seriously and have strict measures in place to ensure that all information shared with us is kept confidential and secure.

What is your pricing structure for your BPO services?

Our pricing structure for BPO services varies depending on the specific needs of our clients. We work closely with each client to develop a customized pricing plan that meets their unique requirements and budget.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of experienced professionals who are skilled in working with offshore teams and clients. We use a variety of communication tools and techniques to ensure effective communication and collaboration, regardless of any potential barriers.

Reviews

  • Gordon

    29-04-2023

  • Mino Taur

    Of all the contact centre/call centres I have worked with and in, this is one of the best. They're not perfect (no business is!) but they're definitely doing their best. I have looked at many of the negative reviews and the vast majority of them are from people who where fired (or left before they could be) as they either had very poor attendance records or serious disciplinary issues and are trying to give the company a bad reputation. I was lucky enough to come up here in summer 2020 to help launch a new line of business for the site and was wholeheartedly welcomed and embraced by the staff here, many of whom I am still in contact with.

    27-04-2023

  • margaret mcgregor

    Lovely meal thank you

    27-03-2023

  • Mathew Brown

    My son works here

    27-02-2023

  • Arunjith Ajith

    27-10-2022

  • Mac

    Nice clean place of work modern open plan call centre shame about how they treat you.

    27-05-2022

  • Ali Ansari

    27-05-2022

  • Lindsay Ahmad

    27-05-2022

  • Stephanie morrison

    Lovely place to work.

    27-05-2022

  • Jelena Manders

    27-05-2022