Sincerity Funerals

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Reviews

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  Georgia Williams

  After seeing all of the other reviews, I felt I had to add in my own experience because my family were actually quite disappointed with the service we received for my dad's funeral. - When Sarah came to our house to meet us, she asked barely anything about my dad and spoke a lot about her own life. I ended up writing the bio for her to read out, otherwise she'd have had nothing personal to say about my dad. - Sarah tried to push us to do some things that we didn't want to, like putting roses on the coffin. She mentioned this several times, my mom said no, then they tried to charge us for it. Sarah also tried really hard to dissuade my mom from having a hymn. We had one anyway but Sarah made a comment in front of everyone "you foxxed me over with this" when leading the service on the day of the funeral. - The cars were late picking us up, so much so that we were becoming really anxious and ended up being late to the crematorium. Because of this, Sarah told my uncle, who had travelled from Thailand, that he only had 2 minutes to read his eulogy rather than incur a fine for her company. - I sent my dad's bio to Sarah several days in advance and she assured us she'd read it and was comfortable With it. Then during the funeral she stumbled and misread information, then tried to make a joke of it by mispronouncing more. Not appropriate when we were trying to reflect on my dad's life and a lot of people commented on this afterwards. - We wanted flowers that said 'DAD' so Sarah had the idea that we could incorporate it on the anchor flower arrangement we chose. However she clearly forgot as on the day of the funeral, the anchor was plain so we ended up with nothing that said 'dad'. We were also not given the opportunity to put messages on any of the flowers. - When we dropped off the clothes we wanted my dad to be dressed in, we also included some other items to go inside the coffin with him. We made this really clear and Sarah even asked us to confirm whether they should be in the coffin or on top of it. We said IN IT but when the coffin arrived all of the items were draped OVER it. - Sarah told us that my brother and uncle could be pallbearers and my brother could lead the service in. Not sure if it's because we were late, but they ended up wheeling my dad in (we weren't told this would happen) and my brother ended up at the back which really upset him. - When the bill came, they'd tried to overcharge us by £250 for using the chapel of rest.... We didn't use the chapel of rest! They did however take this off when we queried it. - Sarah told us that there were some concerns with the way my dad's body had been treated at the hospital, and to give her a call if we wanted any more info. A few weeks after the funeral, my mom called Sarah, who talked for 20 minutes about her kids and holiday before finally telling my mom she deals with so many funerals that she couldn't remember the details about my dad. Why keep her on the phone for so long if she didn't know anything!? My brother then asked her a couple of weeks later, and she tried to tell him there were no concerns, when it was her who had raised them in the first place. - Over a month after the funeral, Sarah called my mom, and then my brother when she couldn't get through to check if we'd paid her as they couldn't find the payment. When we checked we'd paid nearly 4 weeks earlier. Overall we didn't feel particularly looked after as a family. Things were overlooked and although Sarah was friendly enough, she made no real effort to get to know us or learn anything about my dad.

  06-05-2023
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  Andorra Hitchin

  Had my loved ones cremation with Sincerity Funerals. Sarah and team were absolutely amazing and so empathetic and understanding. My loved one had a perfect send off. Would recommend to anyone. Thank you again xxx

  27-04-2023
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  ruth tykiff

  Sarah and her staff made the whole experience straightforward and painless. We were supported throughout the process in a kind and friendly way . Lovely family business.

  27-04-2023
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  Jo Williams

  The love, care, attention and kindness shown to all of us following the passing of our lovely dad will always be remembered. Thank you so much for looking after him and us. Absolutely fantastic service, I would highly recommend.

  27-04-2023
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  Sandra Swatkins

  I was drawn to Sincerity Funerals by their website, which apart from good reviews, unusually showed pictures of their clean, modern mortuary which, as a doctor, I found reassuring. Sarah was the most amazing professional, sensitive, and above all, down-to-earth , funeral director/celebrant.From my first 4am phone call to collecting the ashes, I felt that everything was taken care of efficiently. The staff where my father lived told me that they had treated them, and him, with more respect and sensitivity than they usually received from other companies. It was a very busy time of year (Jan) but I was given plenty of time to talk everything through. There was no up-selling or focus on unnecessary trappings.The price I was given included everything and the funeral went without a hitch.The flowers were wonderful. I think Sincerity Funerals may have saved my sanity at a difficult time, I would recommend them to anyone.

  27-04-2023
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  Karli Ose

  We sadly lost my father in law in January 2023. We spoke to many funeral directors, however, when we spoke with Sarah we knew from that point we could trust her to take care of our Bob. From the first initial meeting, Sarah and her team took the time to listen to our stories about Bob, helped guide us on what we wanted the funeral to look like and took the time to visit us in the comfort of our own home to go through specifics such as the music we would like to be played etc. Sarah made us feel at ease throughout the process and took the time to explain every option to us. She made the experience personal, and really cared about what we wanted. Whilst losing Bob has been one of the hardest times of our life, Sarah and her team made the process so much more bearable. We will be forever grateful for all their help.

  27-04-2023
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  Tammie Quinn

  After losing my Mom, Sincerity funerals was the first I phoned, Sara was so understanding and supportive. They do everything from the smallest to the biggest of details, to make everything as easy as they possibly can. The care they provide for you is second to none at such a very hard and sad time. Sincerity Funeral directors are a independent family run business. The advice, support and care they give is no doubt 1st class. I would give more than a five star rating if I could they are just angel's and are truly a beautiful family team. My mom's funeral was no doubt the best send off it possibly could be. A big big thank you to Sincerity funerals.

  27-04-2023
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  Faye Lucas

  With many bereavements over the years, we have always used a well known company to arrange the funerals for our loved ones. However following the passing of my beloved aunt, Ann, I decided to contact a couple of other funeral directors. Number 3 out of 5 on my list was Sincerity and as soon as I spoke to Sarah late that evening, I knew this was a real contender. An appointment was made and my mother and I went in to discuss what we were looking for. Once again, we were immediately put at ease and given some excellent ideas and advice. Following that appointment, I didn’t ring around the other funeral directors as I knew we had found everything I was looking for and more with Sincerity funerals. Over those weeks building up to the funeral, nothing was too much trouble for Sarah, Bev, Garry and the rest of their team and we kept them busy as ours was not a straightforward burial with what we were looking for. When the dreaded day arrived, it was a relief to not only see familiar faces but friendly ones too. I really liked the ‘family feel’ of this company and their approachability which at a time of great sadness and loss, is so important. Additionally, they were, after all, looking after someone I hold very dear and whom I only wanted the very best for. I liked that it didn’t feel similar to a business transaction which some of the bigger companies have started to feel like. Pricing was very competitive too. Always polite, professional and offering a wealth of knowledge, I felt that everything exceeded my expectations with my aunt looked after and us, her extended family, taken under their wing too. I hope it’s a long time before we need a funeral directors again however when the time comes, we will use this company again. Thank you to all of the team. I know we did Ann proud

  27-04-2023
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  Stacey Clarke

  Highly recommend Sarah at sincerity Funerals. After looseing my Dad on the 7th January 2023, with all the stress of sorting out arrangements Sarah and team at sincerity took all that away from us. My Dad's funeral was dedicated to his life and it was just all about him, friends and family all said how nice and personal the service was. Sarah did such an amazing job at adding personal touches and I wouldn't have wanted it any other way. Me my mom and Sister thank you from the bottom of our hearts. Would definitely use your services again in the furthure. Thank you once again Stacey, Jackie, Emma & family xx

  27-03-2023
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  Kelly Hughes

  My mom passed away in January this year. Sincerity was the first funeral directors we went to, and needless to say we didn’t go anywhere else. Sarah and her team are just outstanding! They consistently go above and beyond for every family. I was assured from the moment I stepped into the building that this would be the right place and the right people to take care of mom. The funeral was by just perfect-if a funeral can be perfect. Sarah’s delivery of the eulogy, the flowers, the coffin, everything was just wonderful and I feel content that mom had the send off she deserved…. I cannot thank Sarah and her team enough for everything they did for mom and our family. They feel like friends now- I would recommend Sincerity to anyone that wants the best experience at the worst time.. Thank you again, Sarah and the team at Sincerity-you are truly angels Kelly Hughes

  27-02-2023