ShipStation
ShipStation is a leading provider of e-commerce services and shipping solutions. With a focus on IT and e-commerce, the company offers transportation and shipping services to businesses of all sizes. As one of the top shipping companies in the industry, ShipStation is committed to providing reliable and efficient shipping solutions to its clients.
Introduction to ShipStation
ShipStation is an e-commerce shipping company that was founded in 2011 in Austin, Texas. The company's purpose is to provide efficient and reliable shipping services to e-commerce businesses of all sizes. ShipStation has quickly become a leader in the industry due to its user-friendly platform and exceptional customer service. What makes this company unique is its ability to integrate with over 40 different e-commerce platforms, making shipping and order management a seamless process.Services & Products
ShipStation offers a variety of services and products to its customers. Their main service is providing shipping solutions for e-commerce businesses. They offer discounted shipping rates with multiple carriers, including USPS, FedEx, and UPS. In addition, they offer order management tools, including custom branding and packing slips. Customers also have access to analytics and reports to track their shipping performance.Location
Located at 200 Grays Inn Rd in London, England, ShipStation's office is situated in the heart of the city. The area is bustling with businesses and attractions, including restaurants, cafes, and shops. The nearest public transportation options are Kings Cross St. Pancras Station (0.3 miles), Russell Square Station (0.5 miles), and Chancery Lane Station (0.6 miles).Benefits
Customers should choose ShipStation because of their exceptional customer service and user-friendly platform. ShipStation's integration with multiple e-commerce platforms makes it easy for businesses to manage their orders and shipping in one place. Plus, their discounted shipping rates with multiple carriers save businesses money on shipping costs.Good to Know
Customers should be aware that ShipStation is primarily an online service and does not offer in-person shipping or customer service.Reviews
Customers rave about ShipStation's user-friendly platform and exceptional customer service. They appreciate the company's ability to integrate with multiple e-commerce platforms and save them money on shipping costs. Overall, customers highly recommend ShipStation for all e-commerce shipping needs.Amenities
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delivery -
online payment
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refund
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customer service
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technical support
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online shopping
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security
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data protection
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inventory management
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logistics
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online tracking
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door-to-door delivery
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express delivery
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cargo insurance
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customs clearance
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air freight
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ocean freight
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warehousing
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document preparation
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bulk shipping
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online booking
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same-day delivery
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international shipping
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package tracking
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hazardous materials shipping
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freight shipping
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custom clearance
FAQ
What are your shipping rates?
Our shipping rates vary depending on the shipping carrier and the destination of the package. We offer discounted rates for our customers and you can easily compare and choose the most affordable option through our platform.What is your return policy?
Our return policy is determined by our customers, as we simply provide the shipping platform for businesses. Each business has their own return policy, which you can usually find on their website or by contacting them directly.How do you ensure the security of customer information during online transactions?
We take the security of our customers' information very seriously and use industry-standard encryption technologies to protect all sensitive data. We also comply with all relevant data protection regulations to ensure that our customers' information is safe at all times.What is the cost of shipping and how is it calculated?
The cost of shipping is calculated based on a number of factors, including the weight and size of the package, the destination and the shipping carrier. Our platform provides automatic calculations for shipping costs based on these factors, so you can easily compare rates and choose the most affordable option.Can you provide tracking information for my shipment?
Yes, we provide tracking information for all shipments made through our platform. You can easily access tracking information by logging into your account and viewing the details of your shipment. We also send tracking updates to your email or phone, depending on your preferences.Reviews
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Jacob Haynes
Was very disappointed with customer service at first, but an escalation was raised and a lot of our problems were resolved. Ultimately this service is one of the most versatile tools for shipping fulfilment and automation we have found. Thank you
27-03-2023
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Rafael Gonzalez Robles
27-02-2023
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Surbhi S.
Extremely poor customer service. I booked an appointment 2 weeks ago and the call was supposed to be with Josua Meyre. I have been waiting for the call but there has been no email, no message and no call! I needed support for my small business website, but with such poor service, I will be looking elsewhere!
27-12-2022
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James Waite
27-05-2022
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Metapack Group
27-05-2022
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Jeroen Koppert
We've been using ShipStation for about 6 months now, it has worked okay most of the time. However, their support and aftercare is appalling. Part of their offering is that you can add additional sales channels (webshops) to your account. We started an additional shop and wanted to add it to ShipStation, but sofar it hasn't been added to our system and the helpdesk can't get it done either. Already waiting for 2 weeks for this to be fixed now. Don't think you can rely on them if you have a problem...
27-05-2022
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sedat beyke
thanks my problem has been resolved
27-05-2021
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Karen Griffin
We have had a fantastic experience with ShipStation and wonder why we didn't take the plunge before. It integrates well with Shopify and Etsy sites. Like all new software it takes time to set up so it works smoothly, but Charles has been fantastically patient in helping us. The fees are more than covered by the discounted postage rate. Anyone sending more than 20 parcels a week would benefit for sure.
27-05-2021
