ShipMyCar

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Reviews

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  Nuno Rolo

  27-11-2022
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  Khaled Kthiri

  ShipMyCar thanks for your help quick communication and good services 10/10, I recommend this people 👌. I will do business with you again.

  27-10-2022
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  Sajmir Haliti

  27-10-2022
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  Paul Fowler

  Communication is poor and attitude is apathetic. I had to chase for updates. I paid in April and asked for a Aug/Sep shipping date. I emphasised that this was important as I was leaving Hong Kong. Following up prior to August and September, I was unable to obtain any indication for a shipping date. As September came around, no proactive communications and after chasing I was given the option of storing may car with a maybe end September shipping date. I decided with this uncertainty to cancel my booking at the start of September. Now in October I am still waiting for a refund. More frustrating, in email exchanges I was asked if my account accepted GBP and even after confirming yes, I was told the funds had been transferred in HKD. Kingsley who took my call was disinterested and passive aggressive, saying the transfer had been done in HKD and there was nothing they could do about it. Kingsley went as far as to say because it was a HK account, they thought it would only accept HKD. Even made an excuse that the email was one line to confirm the account would "Yes." accept GBP. All the more ironic as they had asked if I could receive GBP and for a business that ships cars internationally, they must deal with accounts all over the world. No accountability taken for the mistake, even went as far to blame their brokers for the additional delay, since the 28th September, when Nick confirmed the transfer had been done. Furthermore, I've no idea or details on what work they did, I know I did administration, I posted needed documents and updates to their portal but 200 GBP was deducted for administration with a rejection to offset due to the delay in refunding or their mistake in transferring HKD. The only response from Kingsley was, "It's in the contract". Can't argue with that but does nothing for accountability. 12 Oct 2022 After some back and forth over the transfer of GBP and exchange rates, Nick agreed to transfer the difference caused by sending HKD instead of GBP. I'm happy to say that the difference in GBP has arrived in my account as GBP and not converted to HKD. I believe Nick and Kingsley are genuine and under pressure as many companies are with the prevailing supply chain challenges and economic situation. Communications can get missed and go awry at any time. My recommendation is verify and confirm to avoid misalignment. While my details remain correct, it seems the advice and decision to transfer in HKD, while well intended, caused a sizeable deficit in the refund for me. It is commendable that SMC agreed to make up the difference. They came through in the end with a genuine response to the currency issue. The portal experience was smooth. For a first time car shipper, a little more handholding or an initial introduction to what to expect would be good.

  27-10-2022
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  phil blomfield

  Excellent service. I would definitely use SMC next time and recommend to a friend.

  27-08-2022
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  Radoslav Gatev

  27-07-2022
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  Maria Metcalf

  I can -not fault this company in any way, There were always there to help, advise and keep me up to date. I must have drove them crazy at times The lady that answered the phone most of the time kept me sane. I think that she was called Liz. Thank-you so much.

  27-05-2022
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  Terrance Ng

  Hong Kong to UK 👍

  27-05-2022
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  Giulio Nuccio

  I will start with the positives (my only reason for 2 stars rather than 1)- Shipmycar was quick to sort out customs clearance of my car and the NOVA process. However, from the day I accepted their quote to the day I had my vehicle collected, it has not been a positive experience. I completely understand the difficulties faced by shipping agents at present given the pandemic, but one would think that during these times, communication would be more important than ever. The directors (Nick & Kingsley) seem completely disinterested in the customer, and come across as quite passive aggressive. Each update had to be prompted and chased, with consistent generic responses such as "Will update/confirm ASAP". To me, this indicates they simply didn't know where the car was at a give point in time before the car was loaded in Australia, and also when it arrived in the UK. I ended up communicating with the Australian shipping agent directly, and then phoning the UK port to find out further information (to the director's disapproval). Overall, a very disappointing experience, and I'm sure any response from the directors will be defensive, claiming that I was a difficult customer... but I would urge potential customers to check some of the reviews on Trustpilot too before committing to their services.

  27-05-2022
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  moogyt

  Positive: Professionalism, Quality, Responsiveness, Value

  27-05-2022