Sevenoaks Sound and Vision Solihull

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Reviews

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  The Curryholic

  Tucked away, almost hidden in Mell Square I really like this place. The friendly and helpful staff appear to genuinely want you to be happy with your purchase and so will go that extra mile. There is a wide range of products on show but naturally they can't stock everything that appears in the Hi Fi magazines. Good prices too, so much so that following a demo I have now replaced the speakers I bought in the early 80s.

  27-03-2023
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  wayne bedford

  I have just purchased a Naim product and a set of Monitor Audio speakers from this store. I have to say the sales adviser "Wayne" was absolutely tremendous and informative. I was allowed to demo a range of speakers over a couple of days before settling on what was most suitable for me. The demos both lasted well over an hour and I was not pressurised into purchasing anything. Wayne was informative and accommodating and even had the kettle on for the second visit. He was interested in my musical tastes and how the kit I purchased would suit my home and the overall sound. I went to another Hi Fi store beforehand but they didn't seem keen to take my money or be interested in me. So well done Wayne, it was a pleasure to do business with you and thanks for your patience and expertise.

  27-01-2023
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  Jay Cee

  David was really helpful and provided great advice and set up the systems in the sound room in store for me to hear the different options. This resulted in me buying a better quality amplifier which I had not even thought of that he recommend to me. All items delivered quickly to home. I had a technical question and Tom in store was helpful and efficient to help resolve this over the phone and email. Great service would highly recommend

  27-01-2023
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  Richard Meadmore

  27-10-2022
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  John McGoldrick

  Highly recommended whether you are a novice or an experienced audiophile. My enquiry was dealt with by David who proved to be very enthusiastic and knowledgeable, and not at all pushy. I was interested in upgrading my 20 year old floorstanding speakers to something in the £2-3k range, assuming quality must have improved significantly in that period. We had discussed various options prior to my appointment, and during the demonstration we gradually worked up to models far above my original budget. It became apparent that neither of us felt speakers below £4-5k were going to be much better than what I already had. David suggested that I didn't buy anything at this stage, and that I would only be changing again in the near future and wasting money by buying now. To demonstrate what was possible if I wanted a "forever speaker", he played some music on the Focal Sopra 1 standmounts. These were something that were totally off my radar, owing to their size and price. The quality was so far ahead of the previous models and had a real "wow" factor that I could see his point. He left it with me to consider whether l should delay my upgrade and save for the Sopras, or stay with what I already had as an intermediate speaker would not be totally satisfying. As I said, not at all pushy and only interested in what would suit the customer best in the long run. Needless to say, I cannot forget what I heard, and I'm debating whether I can justify spending £9k on Sopras and stands...

  27-10-2022
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  Usman Khan

  Rang the Solihull store on 28.9.2022 regarding a Denon 2700h. Spoke to David who helped me with the product. He was so happy,helpful and cheerful on the phone. I asked questions about the system as I have never had a AV receiver before. He explained everything to me and went through the steps of a 3.1 5.1 setup. I arranged to pick the product up. When I got there I was greeted by Tom and Wayne.Who spoke to me about the different HDMI inputs and best way to position speakers. Then saw David who already had the product ready for me to look at. The one they had was a display model which was in fantastic condition. In the demo room David helped me make sure I was purchasing a product that was built to last. As you get a 3 warranty and also if there is any issues beyond that just bring it in store. Amazing customer service. David Tom and Wayne were so helpful n cheerful and knowledgeable. They made purchasing the product a no brainier. From there on I saw some Focal bookshelf speakers which caught my eye. David gave such a fantastic offer that I couldn't possibly say no to. Speaking to Wayne about the focal speakers and just hearing his enthusiasm helped make it easier to purchase. David Tom and Wayne thank you for taking your time in making this journey an enjoyable, knowledgeable and helpful experience. Customer service is a 10/10 from all 3 of you. Thank you for your hospitality towards me. Kind regards, Usman

  27-10-2022
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  Dommy Day

  Really lovely helpful guys here. Set up some KEF LX2s for me to test and felt very unhurried and relaxed as I took them through their paces. Ended up buying them. Fantastic speakers. Great service

  27-08-2022
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  Jonathan Beling

  This is a review about Tom at Sevenoaks Sound and Vision Solihull. Let me start by saying I don't have the foggiest about technology but I know about customer service and successful business practices. I contacted the Solihull store and a very cheerful, friendly and amiable Tom answered and talked about the LG G2 TV. Let me be clear that I was not yet even interested in getting this TV just knew I wanted one. It was my conversation with Tom that made me feel happy and confident in my purchase. I asked a lot of questions, silly ones, and Tom was quick to keep reassuring me that nothing was silly and that I should feel comfortable asking anything and that the most important thing was that I had a good experience and made the right decision whatever that was. I used to have my own sales team, which Tom doesn't know, responsible for £30M annual sales personally, and would have brought Tom onto the team in a heartbeat. He is the epitome of professionalism and what real customer service should be, something that has largely been lost today. He supported me at every step of the process and when I was unsure I sent an email and he called me back shortly after each time answering all my questions. I have to reiterate that he found the perfect balance and making sure you never felt you were trouble yet also not obligated to purchase anything. He knew a lot about the products and how to communicate based upon your own knowledge. He also called after I received my TV to make sure the delivery went well and I was happy with everything. I also heard how he spoke with his colleagues and he was always friendly and supportive and competent. I felt compelled to mention this experience and to suggest that Sevenoaks Sound and Vision ensure that they empower their elite employees and support them in their career path and do whatever they can to keep them on board because in this environment it is these companies that thrive, or even survive. I ask that this review be forwarded to Head Office. Thank you, Jonathan Beling.

  27-06-2022
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  David Muntzer

  Really appreciated the time and advice given by Oscar in looking at market alternatives for replacing my AV equipment.

  27-05-2022
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  BALLY HEER

  First...I just want to say.....WOWWW. My new set up sounds awesome. Very happy with Solihull branch on my purchase & with the service I got from them. Like to say a big thanks to Wayne for all his help in & out of store with my purchase. Wayne & Aide both come down...hooked up and set up my system. Both were very efficient & very clean Overall service from everyone one at Solihull branch was FAB....THANK U👌👌👌👌👌

  27-05-2022