Serenity Holidays
Serenity Holidays is a tour agency based in Fareham, England. They specialize in providing travel and hotel services to their clients. With their headquarters located at Atlantic House, Solent Business Park, they are dedicated to ensuring their clients have a serene and enjoyable holiday experience. Serenity Holidays is a trusted name in the travel industry and is committed to providing top-notch services to their clients.
Introduction to Serenity Holidays
Serenity Holidays is a tour agency that was founded with the aim of providing customers with a unique travel experience. The company's background is rooted in the founder's passion for travel and their desire to share that passion with others. Serenity Holidays is unique in that they specialize in providing personalized travel packages that cater to the individual needs of their customers.Services & products
Serenity Holidays offers a variety of travel services such as customized vacation packages, all-inclusive resorts, and group tours. Customers can buy everything from flights to accommodations through the company. Additionally, Serenity Holidays offers concierge services to assist customers with any special requests they may have during their travels.Location
Serenity Holidays is located in Fareham, England. The area is known for its beautiful coastal scenery and is home to a variety of businesses, including restaurants, cafes, and boutiques. Customers can expect to experience a peaceful and relaxing environment while exploring the nearby attractions. The three closest public transportation options are: Solent Airport (3.3 miles), Fareham Train Station (4.1 miles), and Portsmouth International Port (6.2 miles).Benefits
Customers should choose Serenity Holidays because of the company's commitment to providing personalized travel experiences. The company's concierge services ensure that customers have everything they need while on vacation. Additionally, Serenity Holidays has established partnerships with a variety of hotels and resorts, allowing them to provide customers with exclusive deals and discounts.Good to know
Customers should be aware that Serenity Holidays is a boutique travel agency, meaning that they specialize in providing personalized and customized travel packages. As such, the company may not have the same level of availability as larger travel agencies.Reviews
Customers have praised Serenity Holidays for their attention to detail and personalized service. Many customers have noted that the company's concierge service was particularly helpful in ensuring that their vacation was stress-free and enjoyable. Overall, customers have had a positive experience with Serenity Holidays and recommend the company to others looking for a unique travel experience.Amenities
-
wi-fi
FAQ
What types of tours do you offer and what destinations do you specialize in?
At Serenity Holidays, we offer a wide variety of tours including cultural, adventure, and luxury tours. We specialize in destinations such as Europe, Asia, Africa, and South America.Can you provide references or customer reviews of past tours?
Yes, we can provide references and customer reviews of past tours upon request. We are proud of our positive reviews and happy to share them with potential clients.What accommodations and transportation options are included in the tour packages?
Our tour packages include accommodations ranging from budget to luxury options, depending on the client's preferences. Transportation options vary based on the tour, but may include private coaches, trains, or flights.What is the maximum group size for your tours?
The maximum group size for our tours varies depending on the specific tour. We strive to keep our groups small and intimate, typically ranging from 10 to 20 people.What is your cancellation and refund policy?
Our cancellation and refund policy varies based on the tour package and the time of cancellation. We recommend reviewing the specific policy for each tour before booking. In general, we offer partial refunds for cancellations made within a certain timeframe, with a full refund available in certain circumstances such as medical emergencies.Reviews
-
ngange krubally
Scammed with your false advert...Do not use GE or Serenity Holidays Scammed with your false advert. I travelled with Titan Airways flight ZT791 on the 9th of December, 2022, at Gatwick Airport. I was charged £525 on my debit card, which the Ace agent at the check-in desk said I needed to pay. I informed the agent that Titan has already said they don't charge for luggage and I shouldn't pay but the agent insisted that I should pay and he will contact the Titan customer services for verification, followed by a full refund of the money. On the Titan website, it says, "Carriage of excess baggage may be allowed subject to space and availability on the day." Titan Airways does not usually charge for excess baggage". Unfortunately... I have contacted both Titan and Ace several times, and it seems like they are falsely charging passengers when they shouldn't. Titan referred me to their own website and informed me that Ace should be the one refunding me, not the airline. Unfortunately, I have been left with no other option but to take legal action against Ace Handling and file a formal complaint with the travel ombudsman about the false advertisement projected by Titan and the rogue actions by Ace. Titan misled me days before my journey, I called you guys to add more luggage, and you advised me that you don't charge for extra luggage and that I should be ok during check-in. despite the fact that you knew it was all lies and that I was going to be duped out of my money. Booking Reference CPV9KL
29-01-2023
-
Zena Aylward
Easy to use website, where I booked a trip to Gambia for next year. Aying in stallments, easy to manage.Can't wait!
29-08-2022
-
Ian Nias
Very friendly staff. And really knowledgeable. Would happily recommend.
29-05-2021
-
Sarena Harvey
I am the owner of one of the villas currently advertised on the Sardinian Places website. A few weeks ago the company sent an email out to their villa owners saying that they would not be making payment to us, their suppliers as required by our contract. They have taken payment from customers and are holding that while refusing to pay owners. Having spoken to one of their company directors he confirmed that this was an attempt to resolve "cash flow issues" the company is facing. I have been forced to initiate legal proceedings to recover the monies owed to me by Serenity Holidays trading as Sardinian Places and managed to track down the guests who have booked and paid for holidays in my villa to warn them of the situation as Sardinian Places owes them a full and immediate refund. I am not sure if they have managed to get a refund from the company. I have also asked the company to remove my villa from their website and they have failed to do so. BEWARE if you are thinking of booking with this company, they do not have the legal right to advertise or take bookings for all of the properties on their website and if you have already booked a Sardinian holiday with them, it is highly likely that they have not paid the owners so you legally do not have a holiday booked with them even if you have already paid for it. They have shown extremely bad faith and I personally would advise anyone against dealing with this company.
29-05-2020
-
Allison Doyle
Great holiday!!! A wonderful tour guide at African Village in Bakau. The Roots experience was the highlight of my holiday.
29-05-2020
-
Fiodoras Lucanovas
29-05-2020
-
Ali Westerman
29-05-2017
