Serendipity Pets Hotel
Serendipity Pets Hotel is a premier boarding facility for pets located in Alton, England. They specialize in providing top-notch care for cats and dogs in their boarding kennels and catteries. Their team of experienced professionals is dedicated to ensuring that every pet receives the attention and care they deserve while staying at the hotel. Serendipity Pets Hotel is the perfect choice for pet owners looking for a safe and comfortable place for their furry friends to stay while they are away.
Introduction to Serendipity Pets Hotel
Serendipity Pets Hotel is a family-owned business that has been providing exceptional services to pets since 2005. The company's mission is to ensure that pets receive the best possible care while their owners are away. What makes Serendipity Pets Hotel unique is their personalized approach to pet care that focuses on each pet's individual needs.Services & products
Serendipity Pets Hotel offers a variety of services including boarding kennels, catteries, and kennels for pets. They provide a range of amenities such as spacious rooms, outdoor play areas, and customized meal plans to ensure that pets are comfortable during their stay. Additionally, the company offers grooming services to keep pets looking their best.Location
Located on Brightstone La in Alton, Serendipity Pets Hotel is situated in a peaceful and quiet area. The surrounding businesses include small shops, cafes, and restaurants. Visitors to the area can expect to experience a sense of tranquility and relaxation. The closest public transportation options are the Alton Train Station (2.5 miles away), the Alton Bus Station (2.1 miles away), and the Holybourne Village Hall Bus Stop (0.8 miles away).Benefits
Customers should choose Serendipity Pets Hotel because of the exceptional care and attention that their pets receive. The company's personalized approach to pet care ensures that each pet's individual needs are met. Additionally, the spacious rooms, outdoor play areas, and customized meal plans provide pets with a comfortable and enjoyable stay.Good to know
Customers should be aware that Serendipity Pets Hotel requires all pets to be up-to-date on their vaccinations before their stay. Additionally, customers should book their pet's stay in advance to ensure availability.Reviews
Customers have praised Serendipity Pets Hotel for their exceptional care and attention to detail. They have commented on the personalized approach to pet care and the spacious rooms and outdoor play areas. Overall, customers have had a positive experience with the company and would recommend it to others.FAQ
How often will my pet be walked and given exercise?
At Serendipity Pets Hotel, we make sure to walk and exercise your pet daily. We understand the importance of physical activity for pets and strive to provide a consistent routine for all our guests.Can I tour the kennel and meet the staff before leaving my pet in your care?
Yes, absolutely! We encourage pet owners to tour our facility and meet our staff before leaving their furry friend in our care. We want to ensure pet owners feel comfortable and confident in our services.How often do cats receive playtime and exercise while in your care?
Cats receive playtime and exercise in our care every day. We have designated play areas and toys for our feline guests to enjoy. We aim to provide a stimulating and comfortable environment for all our guests.Are there any additional services, such as grooming or medical care, that you provide?
Yes, we offer additional services such as grooming and medical care. Our experienced staff can provide basic grooming services, such as baths and nail trims. We also have a veterinarian on call in case of any medical emergencies.What measures do you take to ensure the health and safety of the cats in your care?
We take the health and safety of our guests very seriously. We have strict protocols in place for cleaning and disinfecting our facility, and we require all pets to be up-to-date on their vaccinations. We also have trained staff on-site 24/7 to monitor our guests and address any concerns.Reviews
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Mark Griffiths
29-03-2023
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Sue Hall
29-05-2022
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Gavin Thomas
Lovely place, simple and uncomplicated. Lovely setting and wonderful owners and kennel manager.
29-05-2022
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Tristan Smith
Really unhappy with the whole experience. We took our 11 month old cat to stay for two weeks to cover two holiday destinations. We weren’t blown away by the cage sizes, but we thought they must know what they are doing. 6 days later when back in the area we called to check on him. The owner said our cat had scratched him and as such hadn’t come out of his cage. He then asked us whether we ever kick him!!! We were stunned to be asked such an awful question. We decided to take our beloved cat out of there immediately. Anyone that would ask such a question so casually cannot be trusted to look after our family member. The owners response to this was “good, we’ll be glad to see the back of him”. I called him an ignorant, horrible man and hung up. Felicity who works there was great in contrast. She was professional and helped us collect our cat without bias. Felicity was the one good experience from all of this, and is far better than that awful man deserves. Avoid this place. I would not trust the owner to muster the care needed to water a plant.
29-05-2022
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Donna Newman
Lovely pet hotel
29-05-2022
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philip diment
Nice location, considerate and caring staff.
29-05-2020
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R Rees
Sadly disappointed. Contacted to arrange boarding for our dog. All was fine until we said ours is a staffie x. They seem to have a blanket policy against taking on staffie looking dogs.
29-05-2020
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Angela Moss
29-05-2020
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Tracy Witting
The staff really care about the dogs welfare and my dog always does in happy and comes out with his tail wagging !
29-05-2020
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Jonty Moody
29-05-2019
