Seraph Property Management
Seraph Property Management is a company based in Cardiff, Wales that specializes in property administration and real estate and housing services. They provide expert management and maintenance of properties to ensure that they are well-maintained and meet the needs of their clients. Seraph Property Management is committed to providing exceptional customer service and ensuring that their clients are satisfied with their services.
Introduction to Seraph Property Management
Seraph Property Management is a property management company based in Cardiff, Wales. Their mission is to provide exceptional property administration services to their clients. The company was founded with the goal of bringing the highest level of professionalism and expertise to the real estate and housing industry. What makes Seraph Property Management unique is their commitment to providing personalized service to each client they serve.Services & products
Seraph Property Management offers a range of services to their clients, including property management, tenant screening, rent collection, and maintenance coordination. They specialize in managing residential properties, including apartments, single-family homes, and multi-unit buildings. Additionally, they offer customized services to fit the unique needs of each client.Location
Seraph Property Management is located in the heart of Cardiff, in St Martins Row. The area is known for its vibrant atmosphere and bustling businesses. Customers can expect to find a variety of shops, restaurants, and entertainment options nearby. The location is easily accessible by public transportation, with the closest bus stop (Albany Road) located just a few steps away. Other nearby public transportation options include the Cathays Train Station (0.6 miles) and the Cardiff Queen Street Train Station (1.1 miles).Benefits
There are many reasons why customers should choose Seraph Property Management over other companies in the same industry. One of the biggest benefits is their commitment to providing personalized service to each client. They take the time to understand the unique needs of each client and tailor their services accordingly. Additionally, they have a team of experienced professionals who are dedicated to providing exceptional service and ensuring that each property they manage is well-maintained and profitable.Good to know
Customers should be aware that Seraph Property Management takes a hands-on approach to property management. This means that they are actively involved in all aspects of managing a property, from tenant screening to maintenance coordination. They are committed to providing their clients with a high level of service and ensuring that each property they manage is profitable and well-maintained.Reviews
Customers have consistently praised Seraph Property Management for their professionalism, expertise, and commitment to providing exceptional service. They have been described as reliable, efficient, and knowledgeable, and customers appreciate the personalized service they receive. Overall, customers have had a positive experience working with Seraph Property Management and would recommend them to others in need of property administration services.Amenities
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24-hour access -
parking
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security
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on-site maintenance
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wi-fi
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air conditioning
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kitchen
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laundry facilities
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storage space
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elevator
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wheelchair accessibility
FAQ
What types of properties do you manage?
We manage a variety of properties, including residential, commercial, and industrial. Our team has experience in managing single-family homes, multi-unit apartment complexes, office buildings, retail spaces, and warehouses.How do you handle maintenance and repairs for properties under your management?
We have a dedicated maintenance team that handles all repairs and maintenance for properties under our management. Our team is available 24/7 to respond to any emergency repairs. We also conduct regular inspections to identify any maintenance issues and address them proactively.What is your fee structure for property management services?
Our fee structure is transparent and competitive. We charge a percentage of the monthly rent collected for our property management services. We do not charge any hidden fees or additional costs.How do you handle tenant selection and eviction processes?
We have a thorough tenant screening process that includes background checks, credit checks, and income verification. We also have a detailed lease agreement that outlines expectations and consequences for violating the terms of the lease. If eviction becomes necessary, we handle the process professionally and efficiently.Can you provide references or testimonials from other property owners you have worked with?
Absolutely, we would be happy to provide references and testimonials from other property owners we have worked with. We have a long list of satisfied clients who can speak to the quality of our services and the professionalism of our team.Reviews
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John
Adventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as the board of directors; a ready supply of information and advice to all residents both of a routine kind and in emergencies ; the regular production of a newsletter to keep residents up to date with news about both the buildings and their maintenance , and the AQ community. In my experience as AQ resident and board member for over 12 years, with Seraph's relatively recent appointment and through its active and available block manager James Davies, AQ is now really benefitting from a 5 star service relating to the above.
28-05-2023
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Louise Harrington
James is the building manager for the block of flats I live in and he is incredibly helpful and quick to respond to emails. I had a very frustrating experience recently where an alarm in a neighbouring flat was going off incessantly and the leaseholder was not responding to requests to fix it - James was very proactive in trying to sort this out, and really supportive and understanding. Thankfully the situation is now resolved.
22-05-2023
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emily h
If I could give 0 stars I would. Awful company. They gave keys out without my permission and on two separate occasions resulting in unauthorised persons entering the property and an occasion where petty change has been taken from the property. I have told seraph countless times that nobody is to enter my property without permission which was ignored. I am aware that legally they can enter the property in event of an emergency like a fire or leak. There is a leak in the property but even with the unauthorised contractors entering the property without permission, nothing has been resolved so makes you wonder what they were doing in there in the first place! I've had issue after issue with the property itself. Seraph cares very little about their tenants and has ruined my whole experience. Please do your research before using this company as you will be disappointed!!
08-05-2023
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Visrut Vinay
I have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 I am not able to get sleep at night, I am very concerned that this bed bugs will enter in my body through my nose or ears during sleep. Because of lack of sleep I feel tired every time and I am not able to concentrate on anything. Recently after sending a mail to seraph property management about the issue and it's importance they replied me by saying that the contractor will be not be available untill April 5. So should I suffer this issues for 1 more month?
29-03-2023
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James Hales
Since taking over as our block manager, Nicola at Seraph has been fantastic! Incredibly responsive and proactive, she’s always willing go the extra mile to make sure any problems are quickly resolved, and the owners feel supported. Very grateful to have her!
28-02-2023
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Sara Aliamiri
Gianni responded to my query very fast and with in no time. He resolved the issue and updated me immediately. So good and heart warming to have a management team who care and look after the customers. Thank you very much :)
28-02-2023
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Arnold Phillips
Nicola is an excellent ambassador for your company; courteous and efficient at all times.
28-02-2023
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Bianka Mohlerova
I have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, harassed me with phone calls and texts in short periods of time along with belittling me when he saw me while I was cleaning my car. In the last instance it was a Sunday afternoon and he wasn’t even working!! If I could give him 0 stars I would. Ruins the whole experience for the company and now I have to be watching my back when trying to drop off shopping or my daughter in case he’s there.
28-02-2023
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Leo
I have only positive things to say about Gianni from Seraph who manages the block where I live. I have gone to him with several problems and he is always incredibly helpful in solving these or will ensure the problem is passed onto someone more suitable e.g. an engineer/handyman. He actively follows up issues and you can tell he really cares about the residents in the properties he manages and wants to do the best he can. The wider Seraph team have also been great when the block has had issues with water supply. Many thanks to Seraph and especially Gianni. Recommend them both highly!
28-02-2023
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Georgia
Gianni manages the block which we live in and we’ve found him to be very responsive and engaged with any issues we’ve encountered. He’s also very proactive in keeping us updated and in finding resolutions. It’s very clear that he really cares and wants to do a great job and it’s much appreciated!
28-02-2023
