Seethelight
Seethelight is a telecommunications company based in Cardiff, Wales. They specialize in providing internet services to their customers and are considered one of the leading internet service providers in the United Kingdom. With a commitment to delivering high-quality services, Seethelight has become a trusted name in the telecommunications industry.
Introduction to Seethelight
Seethelight is a telecommunications company based in Cardiff, Wales. Founded in 2006, the company has quickly grown to become one of the leading Internet Service Providers in the region. Seethelight is known for its commitment to providing high-speed internet and exceptional customer service, and its team of experts is always on hand to assist customers with any questions or concerns they may have.Services & products
Seethelight offers a range of services, including broadband internet, phone, and TV packages. Customers can choose from a variety of packages to suit their needs and budget, and the company prides itself on offering some of the fastest internet speeds in the region. In addition to its standard packages, Seethelight also offers a range of business services, including dedicated connections and managed routers.Location
Seethelight's headquarters is located on 2 Ellen St in the heart of Cardiff. The area is known for its vibrant atmosphere and bustling business community, with a range of shops, cafes, and restaurants in the surrounding area. The nearest public transportation options are Cardiff Central Station, which is approximately 10 minutes away on foot, Cardiff Queen Street Station, which is approximately 5 minutes away on foot, and the St Mary Street bus stop, which is approximately 2 minutes away on foot.Benefits
Customers who choose Seethelight can expect exceptional customer service and some of the fastest internet speeds in the region. The company is committed to providing reliable and affordable services, and its team of experts is always on hand to assist customers with any questions or concerns they may have.Good to know
Customers should be aware that Seethelight's services are currently only available in the Cardiff area. Additionally, while the company offers some of the fastest internet speeds in the region, speeds may vary based on location and other factors.Reviews
Customers have praised Seethelight for its fast internet speeds, reliable service, and exceptional customer service. Many customers have noted that the company's team of experts is always on hand to assist with any questions or concerns, and that the company offers some of the most affordable packages in the region. Overall, customers have had positive experiences with Seethelight and would recommend the company to others looking for high-speed internet and reliable telecommunications services.Amenities
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wifi -
cable
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fiber optic
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broadband
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mobile data
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network security
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technical support
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data backup
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online storage
FAQ
What internet speed packages do you offer?
We offer a range of internet speed packages to suit different needs and budgets. Our packages start from basic speeds of 11Mbps and go up to superfast speeds of 63Mbps. We also offer packages with speeds of 35Mbps and 47Mbps.Is there a data cap limit on your packages?
No, we do not have any data cap limits on our packages. You can enjoy unlimited data usage without any restrictions.What is your customer service availability and response time?
Our customer service team is available 24/7 to assist you with any queries or issues you may have. We strive to respond to all customer inquiries as quickly as possible, and our average response time is less than 24 hours.Are there any additional fees or charges not included in the advertised prices?
No, we do not have any hidden fees or charges that are not included in our advertised prices. The prices you see on our website or marketing materials are the exact prices you will pay.Do you offer any special deals or promotions for new customers?
Yes, we often have special deals and promotions for new customers. These can include discounted prices, free installation, or free equipment. Please check our website or contact our customer service team to find out about our current promotions.Reviews
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Ronald Hales-Reed
No service to call at weekends!!!I would have given them no.stars at all.
28-02-2023
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El Toblaho
I pay for 360mpbs, and I get a solid 360mpbs 24/7. I can run a network log for days and I have never seen the speed drop below 359.6 Yes the WiFi router is a bit poor, but I've never had a good router from any ISP, plus everything on my network runs from wired ethernet. If you have poor speeds, use ethernet Even under ideal conditions, without a £250± router you will not get above 100mpbs on WiFi. In 3 years I've not had a single day with a connection issue, the price is also very competitive compared to other isps for this speed.
29-12-2022
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Jeannette Norris
Was leaving STL but went back as no other provider able to beat the speed and connectivity. Spoke to Russell in customer services and what a delight. Gave lots of helpful tips and wasn't pushing for getting more money out of us for service. Seen a lot of negative comments but believe in giving positive comments when deserved- Russell certainly did the company proud. Thank you.
29-12-2022
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S “Bloodbear” W
If I could give a minus rating I would, one star is far to generous! Poor everything, krap phone line, customer so called services don't reply for a few days, the help chat option don't work as there is never anyone on the other end to help, can't wait for contract to end! Never again! Be warned! Go with another company!
29-10-2022
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Adam H
Moved into a new build in 2019 and have used since. Never had an issue with the Internet connection and I don't get hounded with emails and marketing sales. Good stuff
29-10-2022
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Lee Walton
First few months download was amazing, 160mbps, but now I’m lucky to get 3mbps. When I contact Seethelight and they check my speed, lo and behold it’s working fine.. until the next evening. Disappointing
29-10-2022
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steve bellamy
Dreadful service many phone calls very glitchy! All they can offer me is an upgrade for more money but the service is absolutely shocking 😡
29-09-2022
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Ann Summers
I've never seen such a disorganised company rang up about not having hot water was told an appointment was made nobody turned up at the specified time rang back to be told the advisor didn't remember to book in the appointment only to tell me I had to wait for the next day as they were too busy.
29-09-2022
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Olivier P
I should have get 18 month free of Sky tv however started to get charge after 4months and see the light are terrible at replying to emails. Now I am stuck paying for Sky as I cant cancel it until end of the 18 month contract. BE AWARE SCAMMERS
29-07-2022
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Michael Vogiatzis
Does what it says on the tin, plus good customer service.
29-06-2022
