Sapphire Gates uk ltd

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Reviews

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  ABDUL MALIK

  Terrible company to deal with. Railings were installed just a month ago, have not been painted properly and the rust is already showing following the recent rainfall. Despite numerous calls the company is difficult to get a hold of. But they were very quickly to repeatedly collect cash deposits! They also messed up my handrail with paint splatter and cleaned their paint brush on the pavement leaving black paint marks across various sections. Very unprofessional and poor. They are also scamming HMRC by not issuing an invoice. I shall be reporting to HMRC, trading standards and the local authority. Avoid if you don't want the hassle! When you pay a couple of grand you expect a much better service!

  27-04-2023
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  Mick Singh

  Pleased with the job, very quick and efficient. Measured up on a Saturday, fitted the garden gate on the following Monday. They aim to please, as they took my old broken gate away as well, free of charge. Will definitely recommend and use again. 👌

  27-08-2022
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  A Singh

  We are delighted with the beautiful gates installed by Sapphire Gates. They were recommended by a family friend and they did a great job. Such a good job that we got them to install other family members gates as well!

  27-07-2022
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  Sanjeev Najran

  Avoid this company, they insist on cash only and their work is very poor. They give poor excuses when challenged and don't issue receipts. The railings installed already have rust on them even though they were supposed to be galvanised. They installed an electric gate motor that didn't work then when i asked for a refund they claimed I have to pay for the labour.

  27-07-2022
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  FOOD WORLD

  Brilliant job done Delivered whats agreed Beautiful secure automated gate, J was perfect with installation, reasonably priced, superb on quality, Will defo recomend

  27-06-2022
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  a alyafai

  As previous people have said, Avoid at all costs. You will regret it later if you use them. I'm very disappointed with this company and I wish I never used them. They were quick to come to see what I needed doing and all they want is the deposit. They quoted me £700 for fitting a single alleyway gate and repair a car park gate (4 bolts and 2 bent bars). I paid £200 deposit in cash, as requested, and didn't provide me with a proper invoice or receipt. They gave me a business card with the quote at the back. Promised to do the job 2 days later but didn't come until the following week which I didn't bother me to be honest as long as they do a good job. They turned up a 4.54pm which I thought was quite late to do such a job. I was surprised that the gate they fitted was not exactly what I discussed with them, especially the side frame. I insisted on thick bars, inside and outside frames. They fitted a thin outside support frame. I discussed having bolts and they fitted hinges. I'm 80% happy with the alleyway gate but very disappointed with the repair of the main car park gate. They were rushing the job and cutting corners because it was getting dark at 7.30pm when they finished. It was not my fault if they turned up late. They only replaced 2 bolts and not the 4 bolts agreed and welded the wrong sides and left sharp edges sticking out which could cut children or users. The gate used to open both ways before it was damaged. The biggest mistake they did, which I emphasised to them from the beginning, is to balance the gate so that it open both ways in order for me to access the court yard. This only can be done if one side of the gate opens to the outside which allows me to reverse my van. THEY FAILED TO DO THIS. Because they were rushing and it was dark, I didn't spot the gate was not opening to the outside and it was even worse than before. This is the main reason why I wanted the to get the gate repaired and I was let down by them. I also noticed the locking mechanism was noting slotting in position without physically pushing it with fingers. It was sticking out too much due to the gate being out of balance, which was their fault. They also failed to weld other parts properly where they cut. See photos. I contacted the guy the following morning and the days after when I noticed this and he ignored all my calls. I kept calling and texting and he was not replying or answering. He eventually answered my call and realised it was me. He quickly tried to blame me saying that I should have paid him more because it took him longer than he thought. He also accused me saying that I never asked for the gate to be balanced so that it could open to the front! He then put the phone down and didn't answer any of my calls. I highly advice everyone to avoid this company because they don't deliver what they promise. Poor customer service and bad quality. They don't have a catalogue to show you what they are quoting you for. They don't provide a written quote. They don't give you a proper invoice/ receipt. They take cash from you. Don't pay them in cash. Any genuine business should take a card payment especially when you pay a lot of money. I have now called another company to fix the gate and they have done a much better job than these cowboys. Please see photos of the work or the quote.

  27-05-2022
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  Gillian Mcpherson

  Came to my house on Wednesday to take £200.00 pounds deposit for me. Tried to phone him since took my deposit no response. He told me would do job by Friday it’s Friday today no phone call, no response to my calls. Very disappointed I will change this post when I get treated with some respect as a customer. Before I gave him deposit he could not bend over more. I am not happy and dissatisfied.

  27-05-2022
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  Sanjay Mehra

  Wonderful job done, two gates were put in with full automation very flexible team, competitive prices

  27-05-2022
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  richie magar

  very happy with the job done. very clean and tidy. from start to finished asked every stage if we was happy. would recomend as a company

  27-05-2022
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  Hitandra Patel

  As stated in other reviews a professional cowboy company, do not be intimidated by the responses they provide. I have been waiting for a week for gates that rusted after a week of being installed and also metal exposed that had not even been painted. Chased the owner by text and phone with no response. They also advised when quoted a post would be fitted, this was never implemented making the structure weak. Many opportunities were given to rectify their faults, do not believe a word, full of false promises. I look forward to their intimidating response to try and justify their lack of professionalism.

  27-05-2022