Sanctuary Bathrooms
Sanctuary Bathrooms is a company based in Leeds, England, that specializes in providing bathroom supplies and services. They offer a wide range of products and services including bathroom supply stores, bathroom showrooms, countertop stores, grout services, patio enclosure suppliers, and shower door shops. With a focus on building and construction, Sanctuary Bathrooms is dedicated to providing high-quality products and services to their customers. Whether you're looking to renovate your bathroom or simply upgrade your shower, Sanctuary Bathrooms has everything you need to create the perfect space.
Introduction to Sanctuary Bathrooms
Sanctuary Bathrooms is a bathroom supply store located in Leeds, England. The company has been providing high-quality bathroom products and services for over 20 years. Their mission is to create beautiful, functional, and relaxing bathroom spaces for their customers. What makes Sanctuary Bathrooms unique is their commitment to customer satisfaction and their expertise in bathroom design.Services & Products
Sanctuary Bathrooms offers a variety of services, including bathroom design and installation, grout services, and patio enclosure installation. They also have a showroom where customers can see and touch their products before making a purchase. The company provides a wide range of bathroom products, including shower doors, countertops, and fixtures.Location
Sanctuary Bathrooms is located in Albion Park, which is a commercial area in Leeds. The area is home to many other building and construction businesses, making it a hub for home renovations. Customers can expect to experience a friendly and knowledgeable staff, as well as a wide selection of bathroom products. The closest public transportation options are Albion Street Bus Stop (0.2 miles), Armley Park Road Bus Stop (0.3 miles), and Stanningley Road Bus Stop (0.5 miles).Benefits
Customers should choose Sanctuary Bathrooms because of their expertise in bathroom design and installation. The company has a team of experienced professionals who can help customers create their dream bathroom. The company also offers competitive pricing and a wide selection of products.Good to Know
Customers should be aware that Sanctuary Bathrooms only operates in the United Kingdom. They do not offer international shipping.Reviews
Sanctuary Bathrooms has received positive reviews from customers. Customers appreciate the company's attention to detail and their commitment to customer satisfaction. Many customers have praised the company's showroom and the helpfulness of the staff.Amenities
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showroom -
installation service
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delivery service
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custom design
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free consultation
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financing options
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warranty
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discounts
FAQ
What is your process for installation?
At Sanctuary Bathrooms, our installation process begins with an initial consultation where we discuss the customer's needs and preferences. We then provide a detailed plan with timelines and cost estimates. Once agreed upon, our team of experienced professionals carries out the installation to the highest standards using quality products and materials.Can you provide references or examples of past grout projects you have completed?
Yes, we are proud to have completed numerous grout projects for our satisfied customers. We can provide references and examples upon request to showcase our expertise and quality workmanship.What is your process for determining the best grout solution for a particular project?
We take into account various factors, such as the type of tiles, the location of the project, and the customer's preferences. Our team of experts assesses the situation and recommends the best grout solution that will offer durability, functionality, and aesthetic appeal.What is the estimated timeline from initial consultation to completion of installation?
The estimated timeline varies depending on the complexity of the project. However, we always strive to provide efficient and timely services without compromising quality. Our team will provide a detailed timeline during the initial consultation and keep the customer updated throughout the installation process.What is your return policy for defective or unsatisfactory products?
At Sanctuary Bathrooms, we pride ourselves on providing high-quality products and services. However, in the unlikely event that a product is defective or unsatisfactory, we offer a returns policy. Our team will work with the customer to resolve the issue and replace or refund the product as necessary.Reviews
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Andria Socratous
Update from our initial disappointment: the company promptly reacted to the feedback and have progressed with our order and delivery in a very fast pace and with excellent communication. So all and all a bad start with a good ending. Thank you to Richard and Paul for helping us finalise the order and arranging a fast delivery!
13-05-2023
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Mason Cook
I have used Sanctuary after having a difficult time with another supplier. The two agents I have dealt with were absolutely fantastic. Talked me through everything I needed and even recommended products to us, and spoke to the manufacturers when we had questions. We had a problem with some of our basin wastes (Manufacturers problem, not Sanctuary), and Sanctuary sent us replacements with next-day delivery. Could not recommend this company enough! Big thanks to Matthew and James for being fantastic.
27-03-2023
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Toby Stephenson
Very happy with the product, but the service was where it stood out - their team happily answering quite a few questions, calling me, reassuring me and matching another competitors price. I’ll definitely use them for our next bathroom project.
27-11-2022
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Richard Card
Highly recommended for customer service, Matt helped me order a Basin and Unit however a fault on the basin on arrival. Arranged a replacement in good time and now ready to be fitted. Definitely a team you can rely on 💪🏻👊🏻
27-10-2022
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Kevin Clark
27-05-2022
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Phil Long
Great variety and most helpful staff.
27-05-2022
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David MH
Great product, fantastic, friendly and efficient customer service. Highly recommended.
27-05-2022
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Jason “Jay” Miles-Wynter-Pink
Genuinely appalling customer services Ordered an expensive wall hung mirror cabinet on the 6th December from Sanctuary as £200 cheaper that competitors. Arrived in a resealed box which when opened revealed a faulty cabinet with misaligned doors. Emailed customer services immediately to inform them and organise a replacement. No response for 48 hours, emailed again with no response. Called a further 24 hours later and put through to Sales as Customer Services too busy. Informed Customer Services would call me and they were informed. No follow-up. Called again and this time got through to customer services, they had no information I had called. Organised for the item to be collected 15th December for return. Courier did not arrive following taking a day off work to be around. Called again, customer services have no idea why the couriers did not turn up and re-organised the return. Finally turned up on the 17th December and promised a refund before Christmas so I could recoup the £650 to purchase another cabinet. 24th December no refund and now Sancturary shut down for Christmas. Called 4th Jan to be told they have no confirmation the courier collected the item. Finally confirmed the item arrived with them before Christmas and they would now issue a refund, finally got my money back on the 7th January - a full 31 days after ordering the item. I have never experienced a more disinterested, disorganised business ever. They have succeeded in nothing more that taking my money for 31 days and consuming hours of my time on calls and emails trying to return a defective item. Such short sightedness as I am currently spending 9k on items to build a new bathroom. Many of the items I want are with Sancturary but following this experience I have chosen to pay a little more to go to reliable competitors who care about customer service. I would also hasten to add that this was the last item in stock, with it being resealed I suspect the item had already been returned by someone else and they were trying to offload it as they offered me a discount to keep it. Shocking service. I am being generous with two stars as I finally got my moneyback for a defect item.
27-05-2022
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james carruthers
Nice place, warm friendly staff, lots of displays
27-05-2022
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Nic Wood
Just wanted to say a big thank you to Paul who was very helpful and guided us through the process of designing our En-suite. The products are top quality and look the part. Very pleasant experience and easy to deal with.
27-05-2022
