Sail and Trail Ltd
Sail and Trail Ltd is a company based in Kingswinford, England. They specialize in providing boat accessories to their customers and are known for their expertise in the sports and hobbies industry. Their location at Canal Cottage, Hinksford Wharf DY6 0BH, United Kingdom allows them to serve a wide range of customers in the area.
Introduction to Sail and Trail Ltd
Sail and Trail Ltd is a company that specializes in providing outdoor enthusiasts with the necessary equipment and gear to fully enjoy their sports and hobbies. Founded in 2005, the company's mission is to offer high-quality products that meet the needs of their customers. What sets Sail and Trail Ltd apart is their dedication to customer service and their extensive knowledge of the activities they cater to.Services & Products
Sail and Trail Ltd offers a wide range of products and services to cater to their customers' needs. They provide boat accessories such as anchors, ropes, and lifejackets, as well as camping gear such as tents, sleeping bags, and stoves. The company also offers maintenance and repair services for boats and camping equipment.Location
Sail and Trail Ltd is located in Canal Cottage, Hinksford Wharf in Kingswinford, England. The area surrounding the location is known for its scenic canals and outdoor activities. Customers can expect to find other outdoor businesses in the area, such as bike rental shops and paddleboard rental companies. The location is also conveniently located near public transportation options such as the Kingswinford Bus Station (1.5 miles), Stourbridge Junction Train Station (4 miles), and the Merry Hill Bus Station (4.5 miles).Benefits
Customers should choose Sail and Trail Ltd because of their extensive knowledge of the products and services they offer. The company's staff is passionate about outdoor activities and can provide expert advice on equipment and gear. Additionally, the company offers high-quality products and services at competitive prices, making them a great value for customers.Good to Know
Customers should be aware that Sail and Trail Ltd is closed on Sundays and Mondays. Additionally, the company is only able to provide services and products for certain types of boats and camping equipment. Customers are encouraged to call ahead to ensure their needs can be met.Reviews
Customers have raved about the excellent customer service provided by Sail and Trail Ltd. They appreciate the knowledgeable staff and the high-quality products and services. Customers have also been impressed with the competitive pricing and the company's dedication to meeting their needs.Amenities
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online store -
discounts
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customization
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installation services
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financing options
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returns
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warranties
FAQ
What type of boat accessories do you supply?
We supply a wide range of boat accessories including but not limited to anchors, ropes, fenders, navigation lights, safety equipment, and electronics.Do you have a website or catalog that showcases your products?
Yes, we have a website that showcases our products. You can also request a catalog by contacting us through our website or by phone.Can you provide testimonials or references from previous customers?
Yes, we can provide testimonials from previous customers. You can find some on our website, or we can provide them upon request.What is your return or exchange policy for damaged or faulty products?
If you receive a damaged or faulty product, please contact us as soon as possible. We will arrange for a replacement or refund depending on the situation. Our full return and exchange policy can be found on our website.Do you offer any warranties or guarantees on your products?
Yes, we offer warranties and guarantees on our products. The length and terms of the warranty vary depending on the product. Please check our website or contact us for more information.Reviews
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Sam Davison
Ordered a gasit kit online. Arrived with missing parts. Over a week later and I've had no reply or confirmation of anything. Please look at recent reviews only of their service. Update: Sail and Trail finally messaged me back with a less than adequate 'apology'. After calling multiple times, leaving voice messages and visible messages on ebay, I was simply accused of "telling lies on feedback". I finally received a sarcastic sounding "sorry for not being available 24/7 to meet your needs". Didn't need 24/7. Just a single update or reply during 9-5 work hours would have been nice.
27-05-2022
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John Harrison
Absolutely shocking, advertising products online they do not have and have not had for two years, taking people’s money and sending out an inferior product as an alternative, refusing a refund and refusing to collect the inferior product they shipped to me, I will never use this company again. When challenged they admitted doing this but still refused a refund.. Buyer be where.
27-05-2021
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Jason Mair
" SHOCKING SERVICE RECIEVED" Ordered and paid in full £530 for a full Gas-it refillable system last week, Items arrived later than promised, once I accepted the items from UPS today 20th Jan 2021, I opened all boxes and checked all fixing only to find that the 2x bluetooth gauges where missing. Therefore I called the main office at 10.05am straight away and was kept on hold for more than 25mins and still no answer therefore I was forced to press 1 and leave a voicemail to be called back which still has not happened. All day today, I have sent Neil the owner, a text message on his mobile, two whatapp messages, made four call to Neil's moble phone, five long on hold 25min + calls to the 0800 office and even an email to the office. ( not one single acknowledgment, or sorry from them etc. BAD COMMUNICATION AND BAD SERVICE WHICH IS JUST NOT ACCEPTABLE!! If I don't get an answer or the missing accessories, pretty soon, I will be forced to contact my credit card company to reclaim back the total cost & monies paid back....the products I have will be returned back to their office by one of my staff drivers..
27-05-2021
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Wendy Rogers
Got exactly what we wanted, excellent communication and advice given
27-05-2021
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David Hatchett
Great company to deal with. Helpful staff & good quality products at affordable prices.
27-05-2021
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Justin Grunwald
I ordered a Gaslow system from Sailandtrail at a great price, when picked it up they couldn’t have been more helpful, thanks everyone
27-05-2020
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David Shenton
I recently purchased a gas it level gauge from this company at the Birmingham caravan show I purchased on Friday it arrived on Saturday morning I’ve tried it today and quite confident it’s accurate so impressed with purchase and even more impressed with the company sound advice given on the day thanks very much much appreciated
27-05-2020
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Alan Dunstan
Thank you Sail and Trail for all the help with selecting the correct generator for my motor home The customer service is excellent Very very happy customer
27-05-2019
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Myriam Steenkiste
Friendly staff, good products and prices.
27-05-2018
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Ian Markwick
27-05-2018
