Airlines

Royal Brunei Airlines

Royal Brunei Airlines is an airline company that operates in the transportation and shipping industry. Based in London, England, the company provides reliable and efficient air travel services to its customers. With a commitment to safety and customer satisfaction, Royal Brunei Airlines is a trusted choice for those in need of air transportation.

Introduction to Royal Brunei Airlines

Royal Brunei Airlines is a national flag carrier of Brunei Darussalam, established in 1974. The airline's purpose is to provide safe, reliable, and efficient air transportation services to its passengers. The company has a unique history of being the first airline in Southeast Asia to offer a non-stop flight from Southeast Asia to Europe.

Services & Products

Royal Brunei Airlines offers various services to its customers, including economy, business, and premium classes. In-flight entertainment, meals, and beverages are also provided to make the travel experience more enjoyable. The company also offers cargo services to transport goods from one place to another.

Location

Royal Brunei Airlines is located at 49 Cromwell Rd, South Kensington, London SW7 2ED, United Kingdom. The area is well-known for its high-end shops, restaurants, and hotels, making it a popular destination for tourists and business travelers. The closest public transportation options are Gloucester Road Station, South Kensington Station, and High Street Kensington Station, which are all within a 10-minute walk from the location.

Benefits

Customers should choose Royal Brunei Airlines because of their commitment to safety, reliability, and efficiency. The airline also offers competitive prices and a range of services to make the travel experience more enjoyable. The company's cargo services are also a reliable option for transporting goods.

Good to Know

Customers should be aware that the airline has a strict baggage policy and excess baggage fees may apply. It is recommended to check the airline's website for specific information on baggage allowances before traveling.

Reviews

Overall, customers have had positive experiences with Royal Brunei Airlines, citing the airline's friendly staff, comfortable seats, and on-time arrivals. Some customers have noted that the in-flight entertainment options could be improved, but overall, the airline has received good reviews.

Amenities

wi-fi
first-class seats
in-flight entertainment
on-time departure
priority boarding
baggage allowance
reclining seats
in-flight meals
flight tracker
airline miles

FAQ

What is your policy regarding flight cancellations and refunds?

At Royal Brunei Airlines, we understand that sometimes travel plans change unexpectedly. We offer flexible options for changing or cancelling your flight, depending on the type of ticket purchased. Refunds may be available for eligible tickets in certain circumstances, subject to our terms and conditions. We encourage our customers to check our website or contact our customer service team for more information.

How do you accommodate customers with special needs or requests?

We at Royal Brunei Airlines are committed to ensuring a comfortable and safe journey for all our passengers. We offer a range of services to accommodate customers with special needs or requests, such as wheelchair assistance, special meals, and medical clearance. We advise our customers to inform us of any special requirements at the time of booking or at least 48 hours before departure to ensure we can make the necessary arrangements.

What amenities and services do you offer on board?

We offer a range of amenities and services on board to make your journey with us as comfortable and enjoyable as possible. This includes complimentary meals and beverages, in-flight entertainment, and comfortable seating with ample legroom. We also offer duty-free shopping and a range of other services, depending on the class of travel and route. We invite our customers to check our website for more information on our in-flight services.

What is your policy on baggage allowances and fees?

At Royal Brunei Airlines, we offer generous baggage allowances for our passengers, depending on the class of travel and route. We advise our customers to check our website or contact our customer service team for more information on baggage allowances and any applicable fees. We also encourage our customers to pack their bags carefully and follow our guidelines to ensure a safe and comfortable journey for all.

How do you ensure the safety and security of your passengers?

At Royal Brunei Airlines, safety and security are our top priorities. We have a comprehensive safety management system in place to ensure that all our flights meet the highest safety standards. Our aircraft are regularly maintained and serviced, and our crew undergo rigorous training to ensure they are prepared for any situation. We also work closely with airport and government authorities to ensure the security of our passengers and their belongings.

Reviews

David Donton

RB counter in Hethrow T4, desk E. Only 1 counter open for so many passengers. Remember (the other counter simply NO service, look at my photo). This queue service different destinations all in only 1 queue. NO moving in last 10,15 minutes at all. They do not show any flight number or information at all, except RB logo. Simply guess, wait and trust. Wait....wait....wait... ------------------- After more than 1 hour waiting, passengers started to pass around message about flight canceled. WHAT???? NO email notification, NO app message, NO telephone message until we walk out to ask. TERRIBLE arrangement. The RB app keep asking you to checkin online even the flight canceled!! !! ------------------------ RB are extremely POOR in negotiation seats from other airlines. Other airlines show NO respect to their seat negotiation at all. Not willing to help even with seats available. ------------------ Base on above, comment and evaluate the service yourself. Wasting my hotel booking money in Brunei and waiting for arrangement not sure/not known/no message of any kind after 6 hours of scheduled flight!!

28-02-2023
Artila Puddy

Dreadful airline. I would give it 0 stars if I could. My return flight from Manila to London on 01.01.23 was cancelled due to air traffic problems at Manila airport. We were asked to still check in and were told that should the flight be cancelled Royal Brunei would arrange hotel accommodation and provide dinner. This did not happen. We were told that it was not the airline’s direct fault that the plane was cancelled to the following day at 8pm and therefore would not assist with hotel or any other expenses. We were told to return to Manila airport by 5pm The following day.

29-01-2023
Henry Hosking

The worst airline and customer service is embarrassing, if you any have issues with your flight it will be impossible to talk to anyone.

29-12-2022
Jude Kim

DO NOT USE. An error was made on my ticket, I requested my ticket to be cancelled within hours of the purchase due to the error. They proceeded to charge me a £200 cancellation fee for it and to make matters worst their very own website states that the cancellation fee should have only been £150. Absolutely terrible airline.

29-08-2022
Lisa Sahari

Polite and nice air crew

29-05-2020
Julian Benedetto

Entity of a brutal dictator to sent his country back to medieval ages ! Let’s tell him aircrafts didn’t exist by then - goodby !

29-05-2019
Social Media

Terrible airline, poor service, horrible food

29-05-2019
muhammad khan

Soon I am going to taste the flight of Brunei Airline ✈️.

29-05-2019
Martin deVos

Don't know why or how anyone can complain about the service, I was looked after at the booking in and by the crew as if I was royalty. The second my foot was in the door of the plane the crew sat me down and put away my carry on luggage asked what I would like to drink or eat for a snack after take off. As soon as we were in the air they were around looking after everybody with menu and special request for food and drink. The only ones that seem to complain are the ones expecting alcohol to be served. I was told that no alcohol would be served during my booking with flight center. And I have flown with Royal Brunei several times now, the service has always been top class and reliable. I have witnessed some rude behaviour from travelers and the crew never retaliated but took it in their stride and continued to serve every body like Royalty. I would recommend this Airline for anyone that needs to fly long haul like Aus to London as the trip is done in three stages. The only improvements that could be made would be the Dubai stop over.

29-05-2018
james dyson

Disgusting Service, poor airline, felt like a tramp using this airline never again. Avoid at all costs!

29-05-2018