Rothwell Dental Care and Implant Centre

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Reviews

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  Luke West

  I have been a patient here literally since I was born (or since I was old enough for my first ever check up, anyway!). That's just over 25 years. The surgery has received 25 years worth of income out of me. I've never missed an appointment, never required much work, and Matthew has been with me through lots throughout my dental life. One example is referring me for surgery on my mouth when I was around 12 years old (I had a complication with a tooth that wouldn't grow), and taking care of me in the aftermath, post-op. I rang up this morning to make an appointment for a yearly checkup to be greeted by the usual (notoriously rude) receptionist. After taking my details, she informed me that I can't make an appointment because I've being struck off their list. The reason? I missed one single appointment a couple of months ago. One. Single. Appointment. In 25 years. I don't remember making the appointment as I'm usually just told that my teeth are in good condition and to book an appointment in 12 months time. I received no reminder about it and was told they are unable to do reminders because it's too big of a job. It's 2023. We're not asking you to call up every single person before their appointment to remind them (tbh, I think receiving a call from that receptionist would be enough to ruin most people's day), but we're asking you to maybe get with the times and implement email/text reminders. I promise, it's not that difficult. I've been a patient at this surgery for longer than Matthew himself has worked there, and much before any of the other employees probably even knew the place existed. They struck me off just like that. I was informed that I could go private if I wanted, and they'd have probably have gotten me in this afternoon I had. This statement in itself shows that they care very little for us "poor folk". The receptionist gets a kick out of crossing us off her precious list, and all they want is to be able to suck more money out of us. Overall, and as probably one of the most experienced people to have reviewed this place; don't go. It's not worth the hassle. The receptionist's have always been rude for as long as I can remember. Try somewhere else. I personally managed to get in somewhere else after just a few phone calls. I even got somewhere closer, that's not an hours drive away for me like these were.

  15-05-2023
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  Ann Marie Hill

  Finally went for my first implant procedure yesterday , but nervous needless to say , obviously the pain , and I’ve know Nurse Karen for years and wasn’t relishing the idea of her looking at my mouth that has caused a lot of trouble and embarrassment for a while , well I needn’t have worried on both counts , straight away I was put at ease and was Comfortable through the treatment, Thankyou both Karen and Gareth , looking forward to my following procedure next week .

  29-06-2022
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  bhikkubodhi

  I can honestly say both of the Dentists here are excellent. Great ethics combined with great skills. I'm a Dentist myself with no other connection to the practice than as an occasional patient.

  29-05-2022
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  Cara Taylor-Hannan

  Would highly recommend Matthew. Went today with my little boy (2.5 years), he walked out and said “I love that dentist”. Matthew was great with him, checked his bunny’s teeth first and interacted so nicely with him that he clearly felt at ease and happily let him look at all his teeth. Matthew has always been a great dentist with me too and makes sure you get the best care.

  29-05-2022
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  Naomi Horner

  I would say the best dentist in the area, really accommodating and friendly staff who do an excellent job of putting you at ease when you feel nervous. I have had some terrible experiences at other dentists and ended up hating going, this place has completely changed that and i never dread a visit!

  29-05-2022
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  Karrie Strangeway

  I have been at this dentist for over nine years and have experienced the best dental care continuously. I have had my teeth straightened and whitening done here and would highly recommend. The day before flying out to Mexico for my wedding I developed an abscess and super swollen face, Matthew went above and beyond to sort the pain out and relieve the swelling for my big day and even stayed behind outside surgery opening hours! I am always welcomed with a smile. My four year old now loves going to the dentist and feel real comfortable.

  29-05-2022
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  Sharon Overbury

  The professionalism is outstanding. Friendly, respectful, caring & courteous staff. To be met by a cheerful and polite receptionist helps put me at ease. Matthew I can't thank you and your staff enough for the caring and professional service I receive every visit.

  29-05-2022
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  Ben Roberts

  I have used this practice since I was little, it is always a first class service. Friendly staff with utmost professionalism. Gareth Spiers corrected my teeth with a six month brace program, and now I couldn't be happier. Would highly recommend.

  29-05-2022
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  John Matthews

  I was dissatisfied with the treatment I received from a dental practice in York and moved to the Rothwell dental practice last year. I cannot speak too highly of the treatment I have received. Dr Millican is friendly, efficient and caring. I have also found the cost of treatment to be considerably cheaper. Cannot recommend this practice enough. First class treatment and first class service.

  29-05-2022
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  victoria kelly

  Brilliant!! Thank you Matthew for my recent dental work, after many years I can smile without being self conscious. You took time to explain everything to me in great detail, the work was done quickly and painlessly, can’t thank you enough x

  29-05-2022