Rosie Hospital

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Reviews

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  Morticia

  Worst MRI scan I've had. People were rude and didn't care I felt sick half way through didn't take note of my autism either. Put that I Abandoned the scan when I felt sick wanted to continue but went to speak to the nurse who accompanied me due to disability , staff didn't even ask what was wrong. Staff were standoffish and I felt upset and left. Also don't write I abandoned my scan and didn't like it when I felt sick had a break for few minutes wanted to continue but wasnt allowed to as I waited.!! Smelt of cigarettes here aswell in a non smoking hospital absolutely stank in the foyer bit. not a nice visit here and wouldn't return to this scan department .upsetting staff rude who did the scan

  27-04-2023
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  T'Asia Dallas

  27-03-2023
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  puppy

  If I could, I would give this place minus rating. Shockingly awful approach and non-existent care during the birth of my first baby. I would have been much better off giving birth alone. It all started by labouring in the triage in a toilet for two hours without any help and pain relief, it continued with my repeated requests (i.e. screams) for an epidural, that despite 5 hours of asking for it never took place. And it all ended with a big, non-consentual episiotomy. The name of the doctor was Shefir Mahgoub, whose only presence in the room was his fingers inside of me. The midwife was Claire Charlton, who retrospectively edited my medical records to insert the words 'consent', where the 'No' could have not been louder. Both were desperate to end their shifts and disappear after 8pm, leaving me open and for the next shift to figure out how to stitch me. They ignored all RCOG guidelines, I am pretty sure they never read my birth plan prior to being in the room. There is virtually no mention of my episiotomy in my records and nothing that could help other professionals to understand what type and degree I had - I wonder whether that was to spare them the hussle of having to do it properly. I was given no laxatives and antibiotics post-labour, so my wound unsurprisingly reopened 5 days after giving birth, leaving me with excruciating pain. All staff lied to my face that it 'wasn't infected'. The repeated swabs done by my GP said otherwise. All the triage cared about was 'if I had temperature', and despite being horrified when they saw my open wound, they would claim to my face it's all part of maternity experience and sent me home. The first week after giving birth, I spent every other day 4 hours waiting for someone to see me on the triage. I discharged myself from this hospital 2 weeks post-labour, when the gynaecology consultant said 'she won't treat my infections with antibiotics, because the bacteria are part of my flora'. After I described to my named midwife what happened during the birth, she suddenly forgot how to make my medical records available to me, despite sending me all letters from antenatal care. I had to submit a GDPR request to get them and to enable my GP to treat me. 5 months post-birth, I am still in pain due to this amateur hospital. It's all chaos in there, midwives unhappy and complaining about the management and in turn, patients unsafe. And I am yet to meet anyone giving birth in their much advertised birth centre. Instead they should describe the chaos on the delivery unit during their antenatal classes.

  27-02-2023
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  Az M

  Amazing Hospital. NICU staff are friendly and so caring. Very knowledgeable nurses and other staff members. A real credit to the NHS. We thank you ❤️

  27-02-2023
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  Tina

  Amazing care, very knowledgeable midwives. I went to clinic 23 couple of times towards the end of my pregnancy with suspected reduced movements, they did all the needed checks and put my mind at rest. They’ve booked same day extra scans to make sure that baby is well . I’ve given birth at Rosies couple of times before, it couldn’t be any better in terms of care. The hospital is also immaculate clean. Thank you

  27-01-2023
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  Bruna Cordeiro Pezzano

  We had our first baby here via c section and couldn’t be happier. Dr Omar (surgeon) and the team were incredible! I am so happy with how everything went and how the scar is looking. They kept us updated on when we were going to go in and when I did go in the whole team was very caring and efficient. The anesthesists were amazing too and made me feel at ease. Everything was super quick and the after care team (midwives) were absolutely amazing - world class service.

  27-01-2023
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  Mary Beth

  During my time on the Rosie unit I was aided in my domestic violence situation. I was massively supported by the midwife on the ward who attended meetings by my side with other outside agencies, she was my rock In fact she was more professional then my SCCouncil social worker, she was more concerned for our safety then the social worker was, she had mine and my childrens safety at heart. The SW had purely tick boxes and procedure in hers. Without the ward midwife supporting me I can honestly say I don’t think I’d be here writing this now. Also, after delivery my child was rushed to NICU, the care and security put in place for me and my son was so reassuring, all staff in NICU were so genuine regarding both of us and our situation. The level of health care we received was above and beyond. This was nearly 9 years ago, and I will never ever forget midwifery staff and NICU staff. They didn’t jus help in a ‘complicated delivery’ - they saved 3 lives from violence. I urge anyone in a similar situation - talk to your midwife - she could jus b ure saviour.

  27-01-2023
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  Charlotte Pettis

  Midwife was lovely, birth suite was clean, spacious and had everything you would need for birth, but after giving birth, I had to wait ages for anything. I was fed two pieces of toast in 17 hours and nothing else. I asked and got nothing, in the end I decided to go home at midnight so I could eat something

  27-12-2022
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  L Jones

  My waters broke at midnight. They were clear and I was not having contractions yet so we agreed with the midwife on the phone that we should stay at home until the following morning. Quite concerned, two hours later we called the maternity unit for a second time reporting contractions every 3 minutes, lasting approx 1 minute, and some blood loss. We were again advised to wait until the morning before going in. Not long after, I was in the full throes of labour and had to be taken in by ambulance. We found out later that our daughter had died during the labour due to a placental abruption. Besides this, she was a fully-formed and healthy baby. ****The midwives and doctors who supported us while we were staying in the hospital were wonderful.***** An external investigation found that the hospital had a policy in place which meant that between the hours of 7pm and 7am women who experienced SROM did not have to be offered a check as soon as possible. If I had gone into labour during the day, perhaps she may have lived. Would this policy have been changed had the investigation not taken place? I don't believe so. The hospital has not admitted any fault and we have received no form of apology. I feel that much has been "swept under the carpet". Since leaving the hospital, we have received shockingly little support and no point of contact. The trust does not think it is important to subscribe to Petals (child loss support charity) so we've had to seek counselling and support elsewhere. Phone calls coming from the hospital have always been from withheld numbers and messages/"letters" on MyChart cannot be responded to. Our treatment has been cowardly.

  27-11-2022
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  Esi Maame

  I was left to be in pain (the young midwife ignored me and chatted to her friends at reception the entire night I was there). She then decided not to assist me with the birth because she preferred another family. She only came every two hours despite my ringing the bell to ask for water and etc. I had to go in the pain of labour to find and get water myself every time. If you were so under-staffed, how did she have so much time to spare and yet not answer? Each time, I still saw her sitting with her friends and she behaved as if she did not know me. Her friends were asking who I was and what room I was in all the while she was silent and pretended she was not responsible for me. I wished I were not there: it felt as though I were an intruder. Imagine how this feels as the only Afro woman there and I am not a blm supporter, if you know me. I was not allowed to eat till (40+hours) and I was very weak. I was not given the water bath for relief although this was in my birth plan because they decided to close birth centre in the evening. Induction did not start till the next day- they said they were understaffed. I was not in the position to give consent to the epidural (my husband was there and should have - I made it clear I delegated everything to him when I was in labour) provided I was under the influence of medication and the opiod pethidine the next day. While under the drug, I was spoken to rudely and insulted by the second midwife the next day there until I took the epidural and then she was nice to us. I remember being in too much pain to care or speak up about how hurtful it was...I was just too weak. It is as if she knew this. Also, my birth plan also irritated her as she was annoyed that I had refused pain medication at first. However, once I accepted it, she was much more pleasant and even remarked: "Isn't this much more civil?" I wonder if the appearance of a woman in labour disturbed both these midwives. You really can tell and it was confirmed, who had given birth before. It comes through on the empathy. The first midwife reported to this second midwife that I had a birth plan. The only highlight is the lady who took my active birth and the lady who got us that private room. I remember their names till this day and I want to see them again. The lady who took my active birth was the last midwife I had and the most helpful. She stuck to my birth plan and told my husband when he asked about the alarms that she knew I did not want a blood transfusion so that is why when the alarms went off doctors rushed in to stitch me up asap. I am so thankful for that woman and the other older lady who held my hand when it was so painful everytime they checked my dilation. The young ladies who brought food after the birth were amazing! So overall, I would rate maybe 2/5. They are seriously under staffed at Rosie.Although there are few ladies there who make everthing amazing, it is a real hit or miss. I probably would not go there again unless I could guarantee that specific midwife who was so helpful and stress-free were there. One other thing though: when I was transferred to the ward after the birth, a man opened my curtain wide open without knocking on the wall like all the other ladies did. Imagine if I was under-dressed! Please promote privacy and dignity especially among the men because it seems one of your male staff was oblivious to things. Breastfeeding: contrary advice each time about how it is to be done. Broken toilet: had to call in a specialist service at the hospital to fix it, while in labour. The midwife I reported it to did nothing. Their shower could do with powerful high pressure. It is easy to get an infection after not showering while waiting to be discharged. New clothes were not given and you are left alone in the labour ward. Who watches your baby while you sleep? It would have been helpful if they gave a soap and towel and new overalls for new mothers to bathe if we were kept at the hospital for so long. Not everyone came to the hospital expecting to shower and bathe. Thank you.

  27-11-2022