Roseview Windows

FAQ

Reviews

• 

  Mark Lane

  20-05-2023
• 

  Graham

  I replaced all of our house Georgian style wood sash windows with Roseview sash windows (heritage range with wood effect frames) two years ago. I have been very pleased not only the appearance of windows but also how much warmer the windows have kept the rooms. It is most important that the fitters you chose are the best. We chose Magna windows in Oadby (recommended by Roseview). The fitters detected several minor imperfections in the supplied windows which Roseview immediately replaced without a problem. Two years on from fitting look as though they have only just been replaced (I wash the frames and cills twice per year). I looked for sometime for replacement sash windows and I thought the Roseview range to be the best. I would recommend them to anyone.

  06-05-2023
• 

  Magdalena Covino

  Roseview Windows ( Ultimate Rose collection) by far are the best quality of sash windows out there!!! Harry Whitford and order processing team are professional, very quick and always available to answer any questions. I highly recommend this company!

  27-04-2023
• 

  Kerry King

  27-01-2023
• 

  Sonoglenn T

  Two years ago we had 38 Roseview Ultimate Sash windows fitted by Bespoke RKM (Perth, Scotland). Whilst the windows look very authentic and matched the period home in which we live, we have had an extremely frustrating two years of poor customer service from Roseview and still have unresolved issues. I have delayed this review in the hope that all the issues would have been resolved and I could therefore provide a more balanced review, unfortunately this is not the case and at every turn we are left disappointed and frustrated by Roseview. In summary, once the windows were fitted we found that there were significant draughts blowing through a number of the windows, despite being assured that they were fitted with an extreme weather pack. In addition, a number of the windows had large numbers written on them in permanent pen, which were visible from the outside of the property. Thanks to Bespoke RKM, Roseview eventually sent an engineer to try and resolve these issues. Following the visit and some tweaking of the brushes, we found that the issue with the draughts was still unresolved. A further 6 months later (approx), following another intervention by Bespoke RKM, the Roseview engineer attended and upgraded the brushes which seems to have subsequently reduced the draughts. He also ordered replacement panels for those that had numbers on them and found that two of the sashes were made to the wrong size and needed replacing. A further six months later (approx), the engineer returned and finally removed all the numbers on the windows. He replaced one of the sashes but the other had been manufactured to the wrong size and had to be re-ordered. Finally, today we thought we may see the end of this saga, when the new sash was to be fitted. Unfortunately, it had again been manufactured to the wrong size and has to be ordered again! With the quantity of windows we have had fitted you would expect there to be some issues and the measure of any company is how they respond. In this respect Roseview have failed miserably. Repeated emails to their management team have been ignored and phone calls to their customer service team, asking to speak to a senior member of the company, have also been ignored. Not one single apology, for what has been a very disappointing and draining experience. I have again requested to speak to a senior person from Roseview and will update this review if that is forthcoming. Two years after our windows were fitted, an apology and an explanation of why this has been such a saga does not seem too much to ask. Watch this space! ***Update*** 3rd December 2022 Immediately following the above review I was contacted by Richard Burrells the MD for Roseview. I received an apology for the service we had received and a promise that Richard would take personal responsibility for resolving our issues. He explained that a number of changes had taken place within the company that should ensure that the issues we had faced would not be replicated. We also received a good will gesture of £250. The ongoing communication from Richard was excellent and I was kept abreast of some of the challenges that they were facing in making our final sash to the correct dimensions. On November 9th 2022, as we entered the 3rd year since our windows were originally fitted, I was informed that the final sash was in Scotland. Unfortunately, we were then informed that Bespoke RKM's fitters had Covid and therefore were unable to attend and fit our final window. Nearly a month later, we are still awaiting an update as to when our sash will be fitted. Unfortunately, the saga continues.

  27-12-2022
• 

  neal west

  Rubbish management

  27-12-2022
• 

  Lee Bott

  Ordered windows - but unfortunately a customer has broken a glass unit. Struggling to get 1x replacement glass. Got told on the 9th of June 2022 this will take 15-20 days.... It has been over 10 weeks from writing this (22nd of Aug 2022)...

  27-08-2022
• 

  Julius Mališauskas

  👍💪

  27-05-2022
• 

  Honey House

  I renovated my edwardian house last year and changed the original timber windows to the ultimate rose uPVC sash windows by roseview windows and couldn't be happier with them. Would definitely recommend roseview!

  27-05-2022
• 

  Caroline De Frates

  Amazing company, great customer service, extremely helpful and the installation team were the nicest set of lads. Our finished windows are simply stunning. Highly recommend!

  27-05-2022