Robinson & Sproson opticians
Robinson & Sproson opticians is a healthcare and medicine company based in Stourbridge, England. They specialize in providing optician services to their clients.
Introduction to Robinson & Sproson Opticians
Robinson & Sproson Opticians is a long-standing eye care provider located in Stourbridge, England. The company was established in 1948 and has since remained a family-owned business. Their goal is to provide high-quality eye care services and products to the community. What sets Robinson & Sproson apart from other opticians is their commitment to customer satisfaction and personalized care.Services & Products
Robinson & Sproson Opticians offer a range of services including comprehensive eye exams, contact lens fitting, and frame styling. They also provide a selection of eyewear products such as prescription glasses, sunglasses, and sports goggles. The company stocks a variety of high-quality brands, ensuring that customers can find something to suit their style and budget.Location
The optician is located on Worcester Rd, in the village of Hagley, just a short drive from Stourbridge. The area is primarily residential but also has a few small businesses such as cafes, shops, and restaurants. Customers can expect a quiet and peaceful atmosphere when visiting Robinson & Sproson. For those using public transportation, the closest options are Hagley Train Station (0.5 miles), Hagley Bus Station (0.3 miles), and Worcester Road Bus Stop (0.1 miles).Benefits
Customers should choose Robinson & Sproson Opticians because of their exceptional customer service and high-quality products. The company prides itself on building long-lasting relationships with its customers, and many have been loyal patrons for years. They offer personalized care and attention to detail, ensuring that each customer receives the best possible experience.Good to Know
Customers should be aware that Robinson & Sproson Opticians do not offer emergency eye care services. If a customer experiences an eye emergency, they should seek medical attention immediately.Reviews
Customers rave about the exceptional service they receive at Robinson & Sproson Opticians. Many appreciate the personalized care they receive and the attention to detail in finding the perfect eyewear. Some customers have been visiting for years and have built long-lasting relationships with the staff. Overall, customers highly recommend Robinson & Sproson Opticians for their eye care needs.Amenities
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eye exam -
contact lens fitting
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glasses fitting
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frame selection
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prescription filling
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eye health screening
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accessory selection
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insurance acceptance
FAQ
What type of eye exams do you offer?
We offer comprehensive eye exams that include a variety of tests to assess your vision and overall eye health. Our experienced optometrists use state-of-the-art technology to provide accurate and thorough exams.Do you accept insurance?
Yes, we accept most insurance plans. We recommend contacting your insurance provider to confirm your coverage and benefits before your appointment.What brands of eyewear do you carry?
We carry a wide selection of high-quality eyewear from top brands such as Ray-Ban, Oakley, Maui Jim, and many more. Our frames come in various styles and colors to suit your personal taste and needs.How long does it usually take to receive eyeglasses or contact lenses?
The time it takes to receive your eyeglasses or contact lenses depends on several factors, including the complexity of your prescription and the availability of your chosen frames or contacts. In general, it can take between one to two weeks to receive your eyewear.Do you offer any warranties or guarantees on your products?
Yes, we offer a warranty on all of our eyewear products. If there are any manufacturer defects or quality issues, we will repair or replace the item within a specified timeframe. We also offer a satisfaction guarantee, so if you are not completely satisfied with your purchase, we will work with you to find a solution.Reviews
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Sarah Kendrick
Very disappointed with the service we've received now for the last few visits so switching to another opticians which has been highly recommended locally.
27-05-2022
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Tammy Bullock
Absolutely amazing service. All staff are very helpful and friendly. Lovely atmosphere and customer service is fantastic.
27-05-2022
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R M
The service that my daughter and I received was second to none. It is the first time (after many years of wearing glasses) that my teenage daughter has had a positive experience at an opticians. Her autism can cause extreme anxiety which in turn affects her ability to verbally communicate when people she doesn’t know talk to her. When I booked our appointments I felt listened to when I explained my daughter’s needs which then put me at ease even though my daughter was very anxious about her eye test. Until today, my daughter has never had a good fitting pair of glasses due to her sensory intolerance which is heightened when she is stressed. The care and understanding from both Jamie and Ian allowed my daughter to stay calm and near me which also allowed time for me to choose my new glasses with Ian’s fabulous help. I am so glad that I listened to the recommendations I’d had and booked our first appointments with Robinson and Sproson.
27-05-2021
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Coconut Jo
Terrible experience with this place. It was unfortunate as I love supporting my high street. I had a complaint regarding an eye appointment with Martine Scott. Essentially I felt rushed, she did not answer my questions, she was generally quite aggressive and accused me of 'thinking she was lying' .. all quite unprofessional really .. anyway I left feeling tearful. When I complained I was told someone would call me to understand further my complaint. Nobody ever called me. Instead I got a rather snotty email from Nic Sproson citing 'personality clash' (despite not seeking my side of the story). In fairness he gave an apology and offered an appt with a different optician (thank you) but I found his manner to be arrogant and disconnected from his customers. It would have been better to deal with via a phone-call and try to understand my point of view, as after talking to a few friends and neighbours this is not a 'rare' complaint as he tried to make out. Good luck here. Lovely place if you can avoid Nic and Martine . Victoria Hurst
27-05-2021
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Holte Ender AVFC
Been using this place for a few years now. It's possible to get some things a little cheaper however the service, back up, thoroughness and all round quality of experience is impossible to value. I won't go anywhere else as long as Mr Robinson (Ian) is there. My prescription is quite challenging. He makes sure I get the right frames and lenses for my needs. Not those that suit the profit margin; unlike some high street franchised multiples. They have the customer/client foremost in their minds. Always a nice coffee too.
27-05-2018
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David Cheung
Excellent service.
27-05-2018
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David Wilkes
Mr Robinson and his team are always helpful and knowledgeable.
27-05-2015
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Halcyon Daze
My family and I have been going to Robinson & Sproson Opticians for several years now and I cannot recommend them highly enough. I greatly value the expertise and advice of both the optometrist (Mr Sproson) and the optician (Mr Robinson) as I have a 'demanding' eye prescription. Every one of the staff there is accommodating, welcoming and patient. They are also very good with younger patients too. You can certainly get cheaper glasses and contact lenses in High Street chain opticians but you won't get the quality and follow-up service that you'll get with Robinson & Sproson.
27-05-2014
