Robertsons

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Reviews

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  Aiden Malhi

  Hameed is a very unprofessional and confrontational man. We suffered with mould and damp for months which we contacted him about multiple times and were left with no response. We cleaned the place for hours on end and left the place clean where then Hameed called shouting down the phone that the place was filthy. I have evidence of before we moved in videos and after we left the place videos showing the property looks the same way it was when moving in but he refused to take this evidence into account. He’s threatened legal action against us when we’ve followed every step needed to leave the property well.

  08-05-2023
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  Ethan Chiu

  I'm quite a stoic guy, and I'm not one to get overcome with emotion, but I must say I'm really chuffed with Robertson's. The staff really do go the extra mile, especially Hameed. He is very friendly and smiley and always makes sure we are okay, and even when we have an issue is on call throughout the day and into the evening. He calls out the repair guy as soon as an issue is raised and is very efficient. Definitely recommend. Great range of properties in their portfolio - all close to both university campuses. 10/10!👍👍👍

  29-03-2023
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  Suzie Meeten

  Do not rent with robertsons

  29-03-2023
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  tony mirza

  29-01-2023
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  Ollie Taylor

  Last year me and 3 others rented a house in the stanmore area, the house was cheap so didn’t expect it to be perfect but within the first month it rained through the ceiling to which Hameed (the manager) called it “an act of nature” and told us it was normal. He was so unprofessional throughout the time we rented, often loosing his temper over the phone (shouting, swearing, calling our neighbors inappropriate names), walking into a flat mates room whilst they were asleep, not fixing things such as lights we repeatedly asked to be fixed meaning we only have one small light in the kitchen. After speaking with previous tenants we found out Hameed has a bad reputation and regret ever renting from the estate agents. We also never heard about getting our deposit back. I recommend going to others such as dybles or martin&co with good reputations and customer service

  29-11-2022
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  Connor Minniss

  29-09-2022
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  Lewis Symons

  29-09-2022
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  Jacob Sanders

  29-08-2022
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  Ruth Buckle

  My son and three friends have rented a property through Robertsons over the 2021/ 2022 academic year and the service has been truly appalling. There were a number of issues from the outset which were supposed to be addressed and which weren't. 1. The house was allegedly 'deep cleaned' before they moved in and although Hameed promised to send my husband proof of this it was never forthcoming. 2. The fridge was broken when they moved in and despite promises to fix this nothing was ever done. 3. The washing machine had mould on the door and the seal. 4. My son's room had evidence of mould in several places. 5. They moved out at the beginning of July and to no-one's surprise Hameed has been completely elusive concerning the return of the £1,000 deposit. My son has faced a brick wall and my husband has left messages and sent emails to no avail. I feel strongly that they prey on the innocence and inexperience of young vulnerable people which is shocking and shameful. Furthermore it seems that they are manipulating their Google reviews as all the 1* reviews have been removed and they are clearly packing the listing with fake 5* ones. 16/08 no sign of the end of tenancy report which Hameed promised I would receive on either the 12th or the 15th.

  29-08-2022
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  Tessa Barratt

  EXCELLENT PROPERTY AGENTS AN AGENCY WHICH DOESNT SIT ON ITS HANDS..IT GETS THINGS DONE...IMMEDIATE REACTION TO ANY KIND OF REPAIR TO PROPERTY OR TO ANY COMPLAINT TO DO WITH RENTALS 100% *****5 STAR

  29-08-2022