Robert Gatward Jewellers Windsor - Official Rolex Retailer
Robert Gatward Jewellers Windsor is an official Rolex retailer located in Windsor, England. They offer a wide range of luxury watches and specialize in diamond dealing. In addition, they provide financial services to their clients.
Introduction to Robert Gatward Jewellers Windsor Official Rolex Retailer
Robert Gatward Jewellers Windsor is a family-owned business that has been providing exquisite jewelry since 1979. They specialize in diamond dealers and are also known for their financial services. The company is unique because they are an official Rolex retailer, offering a range of luxury watches.Services & Products
Robert Gatward Jewellers Windsor offers a range of services including jewelry repairs, bespoke jewelry design, and valuations. Customers can buy a range of jewelry such as wedding rings, engagement rings, necklaces, and bracelets. They also offer a range of luxury watches, including Rolex, Tudor, and Longines.Location
Located in King Edward Court in Windsor, the area is known for its luxury shops and restaurants. Customers can expect to find a range of high-end businesses in the area, such as designer clothing stores and exclusive restaurants. The closest public transportation options are the Windsor & Eton Central Train Station (0.3 miles), Windsor & Eton Riverside Train Station (0.4 miles), and the Windsor Coach Park (0.5 miles).Benefits
Customers should choose Robert Gatward Jewellers Windsor because of their reputation for providing excellent customer service and high-quality products. As an official Rolex retailer, they offer a range of luxury watches that are not available at other retailers. They also offer bespoke jewelry design, allowing customers to create a unique piece of jewelry that is tailored to their individual style.Good to Know
Customers should be aware that Robert Gatward Jewellers Windsor operates by appointment-only, so it's best to call ahead to ensure availability. They also offer a 0% finance option for customers who want to spread the cost of their purchase.Reviews
Customers have praised Robert Gatward Jewellers Windsor for their excellent customer service, with many commenting on the knowledgeable and helpful staff. The quality of the products has also been praised, with customers noting the high-quality materials and attention to detail in their jewelry and watches.Amenities
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luxury showroom -
appraisal service
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credit card payment
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delivery service
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insurance coverage
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engraving service
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online shopping
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gift wrapping
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after-sales service
FAQ
What is the company's policy on conflict diamonds and are they certified by the Kimberley Process?
We have a strict policy against conflict diamonds and we only source our diamonds from reputable suppliers who follow the Kimberley Process Certification Scheme. This ensures that our diamonds are conflict-free and ethically sourced.
What is the company's return policy for purchased diamonds?
We offer a 30-day return policy for all purchased diamonds. If for any reason you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Does the company offer appraisals and certifications for their diamonds?
Yes, we offer appraisals and certifications for all of our diamonds. Our appraisals are conducted by certified gemologists and our certifications are from reputable grading laboratories such as GIA and IGI.
What is the company's reputation and history in the diamond industry?
We have been in the diamond industry for over 50 years and have built a reputation for providing high-quality diamonds and exceptional customer service. Our experienced staff are knowledgeable and passionate about diamonds, and we are proud to be an Official Rolex Retailer.
Does the company offer financing options for diamond purchases?
Yes, we offer financing options for diamond purchases. We have a range of financing options available to suit your needs, including interest-free credit and flexible payment plans. Please contact us for more information.Reviews
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cagri kececi
Disrespectful behaviour, they behaved to me like I am lying. They have no idea how to approach Rolex customers.
29-05-2023
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Oliver Dolby
It's not often you get the combination of an outstanding customer experience, and the hospitality of a family run business- but the team at Robert Gatward somehow make this possible. Leon, Sonita and the rest of the team made purchasing jewelry for a special occasion, truly special indeed.
27-05-2023
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Hardeep Ram
What an experience!!! Walked in and was served by Leon, he showed me and explained very professionally and gave me great knowledge into my first purchase. Very happy and will definitely be coming back for a sports watch next 😊
23-05-2023
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David Carter
Please could I ask that this review is passed on to Keith and Bridie Gill. I visited your store in Windsor on Saturday the 29Th and was greeted by Kevin Fuller, I didn’t have an appointment and it was very close to closing time. I wanted to talk about acquiring a Rolex for my sons 21st Birthday which had just passed. As a huge Rolex fan, I have experienced many Rolex stores. Usually if you make an unappointed visit to a store as a new customer the experience can be shocking bad. I am a Franchise Director for a local business, it’s our stated policy to treat every visitor to ###### as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions. This is something we live and breathe by and something I rarely experience outside of my businesses. I can confirm that Kevin delivers this exceptionally! He was welcoming, kind, friendly and included my whole family in the sales process. His knowledge and enthusiasm is also outstanding. So, a huge thank you for an outstanding experience, you have a customer for life!
01-05-2023
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Sandeep Singh
"I visited the store this week and was disturbed by the discriminatory behaviour of the Rolex manager. Despite being an existing customer, and wearing a Rolex at the time, the manager was dismissive, arrogant and created a hostile environment. They even went as far as to embarrass me in front of other customers and staff members by loudly and abruptly refusing to serve us even though we had been told that someone would be with us in 5 minutes. I can only imagine this was based on my ethnic appearance as there is no other reason for such actions. I expressed my shock to another member of staff who did serve us and he tried his best to apologise. This kind of behaviour is unacceptable, especially from a company known for its luxury and exceptional customer service. As a loyal customer, I urge Rolex and Robert Gatward to take this incident seriously and ensure that all staff members uphold their values of respect and inclusivity."
01-05-2023
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Martin Garthwaite
My jeweller of choice.
01-05-2023
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John Orchard
Hi would just like to say a big thank you to Paul Smith @ Robert Gatward Windsor, for sourcing and supplying a Rolex watch for my son Mason 18th birthday he made the whole experience very enjoyable
29-04-2023
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chris hammond
We’d been out for a walk with our dog and were in need of a coffee. I remembered I needed some help with a Breitling Emergency; tapped on the front door that is security controlled and a middle aged guy that had clearly seen me prior to my tap reluctantly discontinued his chat with a fellow staff member and opened the door and ushered me in. Immediately I felt like I had been annoying in disrupting his conversation and his body language and manner told me that he wanted rid of me at his earliest opportunity. The chap dismissed my enquiry and sent me on my way. I was wearing a baseball cap, jeans, fleece and hiking shoes. I work in the city and there are myriad Rolex, Breitling dealers and I’ve never once experienced the breathtakingly rude and provincial attitude that I dealt with at Robert Gatward. They say that if you visit a good restaurant you extol the virtues of the place to 3 people, you visit a bad restaurant and tell 10 people. Nasty experience and I will avoid like the plague in future.
29-03-2023
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Mudasar Ali
Visited Robert Gatward Windsor last weekend and it was a delightful experience. Initially I went to register for a watch. I was introduced to Kevin and was amazed with his knowledge, professionalism, manners and friendliness. I must say that whole store team was very kind and helpful. I was so impressed that I went back on Wednesday to buy a diamond necklace. As always, found their staff extremely supportive with vast knowledge of jewellery and diamonds. Store team made the visit enjoyable and I would love to visit them again. Highly recommend Windsor Store 5⭐️s all the way. Thanks Mudasar
29-03-2023
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Pocci PO
29-03-2023
