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Helplines, Computer Support & Services

Roadmap IT

Roadmap IT is a company based in London, England that specializes in providing computer support and services, helplines, computer hardware and software, and solutions for the public sector and society.

Introduction to Roadmap IT

Roadmap IT is a computer support and services company based in London, England. The company was founded with the purpose of providing reliable and efficient IT solutions to businesses and individuals. What makes Roadmap IT unique is their focus on customer satisfaction and their ability to tailor their services to meet the specific needs of each client.

Services & products

Roadmap IT offers a wide range of services, including computer hardware and software support, helplines, and IT consulting. They provide both on-site and remote support, allowing customers to choose the service that best fits their needs. Additionally, the company offers various products, such as software licenses and hardware components.

Location

Located in the heart of London, Roadmap IT is situated in a bustling area filled with various businesses and shops. Customers can expect to experience the vibrant culture and history of the city while visiting the company. The area is well-connected with various public transportation options, including the Chancery Lane tube station (0.2 miles), Farringdon Station (0.3 miles), and City Thameslink Station (0.3 miles).

Benefits

Customers should choose Roadmap IT because of their commitment to providing high-quality IT services and products. The company values customer satisfaction and works to ensure that each client's unique needs are met. Roadmap IT's team of experienced technicians are dedicated to delivering efficient and effective solutions to any IT problems.

Good to know

Customers should be aware that Roadmap IT primarily focuses on serving the public sector and society. However, the company is open to working with businesses and individuals outside of this sector as well.

Reviews

Customers have praised Roadmap IT for their prompt and reliable service, as well as their ability to solve complex IT problems efficiently. Many have also noted the company's friendly and knowledgeable staff, who are always willing to go above and beyond to ensure customer satisfaction.

Amenities

  • amenity
    computer
  • amenity
    printer
  • amenity
    monitor
  • amenity
    network
  • amenity
    server
  • amenity
    software
  • amenity
    backup
  • amenity
    security
  • amenity
    maintenance
  • amenity
    repair
  • amenity
    upgrade
  • amenity
    help desk
  • amenity
    troubleshooting
  • amenity
    installation
  • amenity
    training
  • amenity
    professional advice
  • amenity
    multilingual service
  • amenity
    online support
  • amenity
    phone support
  • amenity
    text support
  • amenity
    email support
  • amenity
    live chat support
  • amenity
    trained staff
  • amenity
    accessible service
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service

FAQ

What types of computer hardware and software does your company specialize in?

We specialize in a wide range of computer hardware and software, including but not limited to desktops, laptops, servers, networking equipment, operating systems, productivity software, and security software.

What is your response time for fixing computer issues?

Our response time for fixing computer issues varies depending on the severity of the issue and the level of support contracted by the customer. However, we strive to provide timely and efficient support to minimize downtime for our customers.

Do you offer any ongoing maintenance or support contracts for customers?

Yes, we offer ongoing maintenance and support contracts for customers. These contracts can be customized to meet the specific needs of the customer and can include regular maintenance, updates, security patches, and technical support.

What is your pricing structure for computer support and services?

Our pricing structure for computer support and services varies depending on the type and level of service required. We offer competitive pricing and work with our customers to create a customized plan that meets their specific needs and budget.

What type of helpline services do you offer?

We offer a range of helpline services, including technical support, troubleshooting, and general assistance with computer hardware and software issues. Our helpline is staffed by knowledgeable and experienced technicians who are dedicated to providing prompt and effective support to our customers.

Reviews

  • Beth Parsons

    My experience working with Jaina and Daniel was great. Daniel was patient and thorough and was extremely supportive when my problem persisted. I was impressed by the feedback in the ticket on what he had done - so often, IT tickets simply record that an issue has been solved, and it can feel like there is a rush to close things down. Not here!

    27-05-2021

  • Phildel Ng

    As a Director of a creative company and someone who has used a multitude of IT support companies, over the past fifteen years, I was extremely impressed by the vast knowledge and outstanding quality of service, speed, attentive care and professionalism of the team at Roadmap IT. As dependable as they were a genuine pleasure to work with, the service was by far the best I’ve ever received. I can’t recommend them highly enough.

    27-05-2020

  • Jonathan Cook

    Great IT support, affordable, responsive and really know their stuff

    27-05-2020