RJ Lifts Group Limited
RJ Lifts Group Limited is a UK-based company that specializes in elevator services and manufacturing. With a focus on building and construction, as well as manufacturing and fabrication, RJ Lifts Group Limited provides high-quality elevator solutions to its clients.
Introduction to RJ Lifts Group Limited
RJ Lifts Group Limited is a company that specializes in elevator services and manufacturing. Established in Stoke-on-Trent, England, the company has been in the industry for several years. The company prides itself on producing high-quality products and providing excellent customer service. They are unique in the industry because they offer customized solutions to their clients.Services & products
RJ Lifts Group Limited offers a wide range of services and products, including elevator installation, maintenance, and repair. They also manufacture elevators for commercial and residential use. The company offers customized solutions to their clients, ensuring that their products meet their specific needs.Location
Located in Fenton, Stoke-on-Trent, RJ Lifts Group Limited is situated in a bustling area with a mix of residential and commercial properties. The area is known for its building and construction businesses, making it an ideal location for the company. The nearest public transportation options are Longton Station, Fenton Manor Sports Complex, and City Road, all within a 10-minute walk from the company's location.Benefits
Customers should choose RJ Lifts Group Limited because of their commitment to quality and customer satisfaction. The company offers customized solutions to their clients, ensuring that their products meet their specific needs. They also provide excellent customer service and have a team of experienced professionals who are dedicated to providing the best possible service.Good to know
Customers should be aware that RJ Lifts Group Limited takes safety very seriously. They adhere to strict safety standards and regulations to ensure the safety of their clients and their products.Reviews
Customers have praised RJ Lifts Group Limited for their excellent customer service and high-quality products. They appreciate the company's commitment to safety and their willingness to provide customized solutions to their clients. Overall, customers have had a positive experience with the company.Amenities
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24-hour service -
emergency service
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maintenance service
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repair service
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installation service
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modernization service
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inspection service
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customization service
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consultation service
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remote monitoring service
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accessibility service
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safety service
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energy-efficient service
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warranty service
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parts supply service
FAQ
What types of elevators do you offer and what are their features?
We offer a variety of elevators, including passenger elevators, freight elevators, and accessibility elevators. Our passenger elevators come in different sizes and styles to match the aesthetic of any building. Our freight elevators are designed to handle heavy loads and come with safety features such as emergency brakes and backup power. Our accessibility elevators are designed to assist those with mobility issues and come with features such as handrails and emergency buttons.What is your elevator maintenance program and how often do you schedule maintenance?
We offer a comprehensive maintenance program for all our elevators to ensure they operate safely and efficiently. Our maintenance program includes regular inspections and preventative maintenance to detect and address any issues before they become major problems. We schedule maintenance based on the specific needs of each elevator and the frequency can vary depending on usage and other factors.What is the cost of your elevator services and do you offer any payment plans?
The cost of our elevator services varies depending on the type of elevator, the level of customization, and the specific needs of each customer. We offer competitive pricing and strive to provide the best value for our customers. We also offer payment plans to help make our services more affordable for those who need it.What is your experience in the elevator manufacturing industry?
We have been in the elevator manufacturing industry for many years and have a wealth of experience in designing, building, and installing elevators in a variety of settings. Our team of experts has the knowledge and skills to handle any elevator project, from small residential installations to large commercial projects.What is your process for designing and customizing elevators for specific needs?
We work closely with our customers to understand their specific needs and preferences for their elevator. Our team of designers and engineers then creates a customized solution that meets those needs while also adhering to all safety and building codes. We use the latest technology and materials to ensure our elevators are reliable, efficient, and safe for all users.Reviews
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Rachel Heath
27-04-2023
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Tom “GSuperstar02” Ormrod
Unfortunately, I gave this company far too much credit and kept holding out hope that they would somehow be professional in any sense of the word, to be let down at every aspect. You will see from my other reviews I don't really take the time to be negative and only post positive reviews, however the experience with this company has quite literally been the worst I think I've encountered. Almost to level of being amusing. We're in a fortunate position that our lift is almost never used, however for any company that actually needs one working I can only imagine the issues you've had with this company. I notice a lot of replies on Google Reviews from RJ stating 'please get in touch', but I would like to highlight that this also doesn't yield any benefits. After being emailed consistently about 're-signing/paying' for a new contract, and me highlighting that all my negative comments and resolutions keep being ignored, and that the only responses received are asking for money, I was contacted by 'Helen' to give her all the information so she can look into it. Completely ignored for months 'again', despite a reminder from myself to all 7 contacts each time I received 'another' RJ email being asked for money for a new contract (No outstanding balance). Last week I was FINALLY called by a Regional Manager - Warren, who (unintentionally... maybe) lied on the phone to me that he had no idea of the issues I was having and to 'contact him directly', only to find out he has been copied in to 'every' email already... An email chain, that went 2 months (Though the original issues emailed 6 months prior) without a response despite me being a 'valued customer they don't wish to lose'. I really wish I'd taken the time to look at the Reviews of this company before spending a penny with them. Indeed Reviews - 2/5 Trust Pilot - 1.2/5 Google - The last 8 reviews 1 star We're now another week down the line and close to 3 months without anyone being bothered to address a single issue we've received : ) So, everyone can make up their own minds, but I really would save your time / effort (Already too much taken on this review, let alone my total experience with them), and find literally any other company to keep your lifts up and running : ) A none lift company, would potentially still be better...
27-04-2023
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Mya Khan
27-03-2023
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Sam Williams
Echoing many of the other reviews here to say that our lift is maintained by RJ and has been out of service for 6 months now, well beyond any reasonable window of repair, or foresight for planning replacement parts. If we as residents were able to decide, we would move away from a contract with RJ immediately but unfortunately we are at the mercy of our Housing Association.
27-01-2023
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Sunny Sunshine
Promises to call back and doesn't. Treats emergency lift repairs as nothing....its the holidays so not bothered to fix anything til sometime next year. Repair reported on 20th December no updates, no communication.
27-01-2023
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Jakub Dubaniewicz
RJ Lift seems hasn’t been able to fix our lift for 6 months now. They send people, diagnose a fault, but order parts, make us wait for several weeks… and then - parts are delivered, lift remains broken, another fault is diagnosed, another part is ordered with delivery time of several weeks… we have been through this cycle several times since July. Communication with them is non existent. Zero professionalism. And each time they visit - they make a mess too. I honestly don’t understand why my building manager insists on working with RJ Lifts. Avoid them if you can.
27-12-2022
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alex keates
If I could give a less than one star I would. We have been with RJ lifts in our block for a few years. They have failed to carry out preventive maintenance in time which has led to many issues with the lift which is only 10 years old. They are slow and do not communicate well. We now have been without a lift for 3.5 months + with no site of it being put back in service. Many people with children and old relatives having to use the stairs. RJ lifts you should be ashamed of yourself. If you have a choice, do not use this company there are many out there that are better!
27-12-2022
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Gary Cook
27-12-2022
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John Bell
cowboy outfit
27-12-2022
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Lynn Fuchs
Unfortunately not a good experience. Our odd lift at the Spinney in Heaton has been off numerous times over the last few months. Most of us in the building are disabled. Some residents were stuck in their flats for weeks at a time. A disabled gentleman was stuck in the lift yesterday morning. They were here all afternoon yesterday. I went upstairs, and the lift door would not close. Very poor service.
27-12-2022
