Ridgewall is a UK-based company located in Ipswich that specializes in providing helplines and services for the public sector and society. Their expertise includes a range of solutions to support individuals and organizations in need.
Introduction to Ridgewall
Ridgewall is a UK-based company that specializes in providing IT services and solutions to businesses in various sectors. Established in 2008, the company has grown to become one of the leading providers of managed IT services in the country. What sets Ridgewall apart from its competitors is its focus on building long-term relationships with clients, helping them achieve their goals through effective IT solutions.Services & Products
Ridgewall offers a wide range of IT services, including managed IT support, cloud solutions, cybersecurity, and hardware procurement. The company also provides specialized services such as helplines and IT consulting to clients in the public sector and society. Customers can choose from various service packages that are tailored to their specific needs and budgets.Location
Ridgewall is located in Ipswich, a bustling town situated in the county of Suffolk, England. The area is known for its diverse mix of businesses, ranging from retail shops to industrial warehouses. Customers visiting Ridgewall can expect a professional and friendly atmosphere, with ample parking and easy access to public transportation. The nearest public transportation options include the Ipswich train station (2.5 miles), the Ipswich bus station (2.2 miles), and the Ipswich dock bus stop (0.3 miles).Benefits
Customers who choose Ridgewall can benefit from the company's years of experience in the IT industry. The company's team of experts is committed to delivering exceptional service and support, ensuring that clients' IT systems are always up and running smoothly. Ridgewall also offers competitive pricing and flexible service packages, making it an attractive option for businesses of all sizes.Good to Know
Customers should be aware that Ridgewall operates primarily in the UK market and may not be able to provide services to businesses outside of the country. Additionally, the company's specialized services, such as helplines, are geared towards clients in the public sector and society.Reviews
Customer reviews of Ridgewall are overwhelmingly positive, with many praising the company's professionalism, expertise, and customer service. Clients have noted that Ridgewall is responsive, reliable, and always willing to go the extra mile to ensure their satisfaction. Overall, Ridgewall is a highly recommended IT services provider for businesses looking for quality and value.
FAQ
What type of helpline services do you offer?
We offer a variety of helpline services related to public sector and society, including but not limited to mental health, domestic violence, and addiction.
Are your helpline services available 24/7?
Yes, our helpline services are available 24/7. We understand that issues can arise at any time and we want to be available to provide support whenever it is needed.
What is the average wait time for callers to speak with a representative?
We strive to keep our wait times as low as possible, but it can vary depending on call volume. On average, callers can expect to speak with a representative within a few minutes of calling.
Are your helpline representatives trained and experienced in handling various types of issues?
Yes, all of our helpline representatives go through extensive training and have experience in handling a wide range of issues. We want to ensure that our callers are receiving the best possible support and guidance.
How do you ensure caller confidentiality and privacy?
We take caller confidentiality and privacy very seriously. All of our representatives are trained on how to handle sensitive information and we have strict protocols in place to ensure that information is kept confidential. Additionally, we do not record calls and all information is kept secure.
