Richer Sounds, Guildford
Richer Sounds is a leading electronics store located in Guildford, England. They offer a wide range of electronics products to their customers. With a focus on providing high-quality products and exceptional customer service, Richer Sounds has become a trusted name in the electronics industry. Whether you're in the market for a new TV, sound system, or other electronic device, Richer Sounds has you covered. Visit their store in Guildford today to see their full selection of products.
Introduction to Richer Sounds, Guildford
Richer Sounds is an electronics store that has been serving customers for over 40 years. The company was founded in 1978 in London by Julian Richer, who started the business as a small shop selling hi-fi equipment. Richer Sounds has been committed to providing high-quality electronics at affordable prices and exceptional customer service. What makes Richer Sounds unique is that it is an employee-owned company, which means that all staff members have a stake in the business and are committed to providing excellent service to their customers.Services & Products
Richer Sounds offers a wide range of electronics, including televisions, home cinema systems, hi-fi equipment, and headphones. They also offer installation and repair services for all their products. Richer Sounds is known for its extensive selection of high-quality products and its commitment to providing customers with the best possible shopping experience.Location
The Richer Sounds store in Guildford is located at 10 London Road, in the heart of the city. The area is bustling with activity, and customers can expect to find a variety of shops, restaurants, and cafes in the vicinity. The store is easily accessible via public transportation, with the Guildford Railway Station located just a 10-minute walk away. Other nearby public transportation options include the Friary Bus Station (0.2 miles away), and the Guildford Park Road Bus Stop (0.1 miles away).Benefits
Customers should choose Richer Sounds because of their commitment to providing high-quality electronics at affordable prices. The company also offers exceptional customer service, and their staff members are knowledgeable and friendly. Additionally, Richer Sounds is an employee-owned company, which means that every employee is invested in the success of the business and is committed to providing the best possible service to customers.Good to Know
Customers should be aware that Richer Sounds is committed to sustainability and has implemented several initiatives to reduce their environmental impact. They also offer a price beat guarantee, which ensures that customers will always get the best possible price on their purchases.Reviews
Customers have consistently praised Richer Sounds for their exceptional customer service and extensive selection of high-quality products. Many customers have also noted that the prices at Richer Sounds are competitive and that the staff members are knowledgeable and helpful. Overall, customers have had a positive experience shopping at Richer Sounds and would recommend the store to others.Amenities
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online shopping -
in-store pickup
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extended warranty
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technical support
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delivery service
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price matching
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trade-in program
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financing options
FAQ
What is your return policy for defective or non-functioning products?
Our return policy for defective or non-functioning products is that customers can return the product for a full refund or exchange within 30 days of purchase. If the product is found to be defective within six months of purchase, we will repair or replace the product free of charge.Do you offer any warranties or extended protection plans for electronics purchases?
We offer a 6-year warranty on all of our products, which includes free repairs or replacements. We also offer extended protection plans for some products, which can provide additional coverage beyond the standard warranty.What brands of electronics do you carry and can you provide product demonstrations or comparisons?
We carry a wide range of electronics brands, including Sony, Samsung, LG, Bose, and more. We offer product demonstrations and comparisons in-store, so customers can make an informed decision about their purchase.Do you offer any financing options for larger purchases?
Yes, we offer financing options through our partnership with Barclays. Customers can apply for financing in-store or online, and can choose from a variety of repayment terms.Are there any promotions or discounts currently available for electronics purchases?
We frequently offer promotions and discounts on electronics purchases, including seasonal sales and clearance events. Customers can check our website or visit our store to stay up-to-date on current promotions.Reviews
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Kevin Bell
Forget Currys, if you need a TV, go here. Top service from the staff who know more about TV's than..... well I do for sure! Competitive pricing too and worth checking out their VIP program.
27-04-2023
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Adrian Miles
Great service, efficient and helpful.
27-03-2023
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Stuart Bond
Long overdue review. I always find the service from the Guildford team top notch and incredibly helpful. Their pricing is great and warranty’s very good value. They are more than happy to help and offer advice and what best types of devices would suit you and your home and are happy to set up devices you may be interested in so you can sample before buying. Great store and great team of individuals. Who needs online for electrical items when you have company’s like these on your doorstep. Keep up the great work.
27-03-2023
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Helen Stockdale
I received helpful advice and information in store and in some follow up e-mails from knowledgeable sales staff. I felt valued as a customer. They also arranged for delivery and for installers for my new TV and bracket - received good service from both. Everything was made easy and straightforward for me. All in all, an excellent experience and I am delighted with my new TV.
27-03-2023
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Paul Phillips
Didn't call when they said they were getting back a couple of amps to arrange a demo that they had put in diary
27-03-2023
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Al Lat
Poor salesmanship and customer service from Roland. I told him I was looking for some Bluetooth headphones. He proceeded to ask me only one question which was price range and nothing else. I gave him a range of £1-200 and was only given one option within that range. As I was set on buying them today, I still went ahead with the sale. When giving him my details, he asked for my surname which I gave him and he started laughing? I looked at him and he said it was a weird surname which left me a bit speechless. Not sure if he was trying to build rapport but he definitely went the wrong way about it. Won’t be buying from richer sounds again and now thinking about getting a refund and shopping elsewhere!
27-02-2023
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Roger Hawkins
27-01-2023
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Trevor Earis
As ever with any branch of Richer Sounds I've walked into, I find the staff pleasant, knowledgeable and easy to deal with. The one downside is you can rarely park near the store if you are purchasing lots of AV kit or one big heavy item. As they are not on the main high street they are able to offer good prices and I believe they will price match too. We just bought our first projector in store. And ordered the screen through Richer Sounds online. Gotta keep supporting these physical shops as speaking to knowledgeable people face to face is far better than ordering online, only to then have questions.
27-01-2023
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Dean Thomas
27-01-2023
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Martin
I called the Guildford store today seeking guidance on a NAD L70 Amp that I purchased back in 2003! I spoke to Andrew who whilst not familiar with the amp (as Richer Sounds no longer sell them), was incredibly helpful sourcing guidance online to help me set up the audio optical Tv output. Despite repeated unsuccessful efforts with the TV/ amp/optical set up Andrew then called me back with further ideas which was very unexpected. The net result is that the BOSE 5.1 acoustimass system now works with Amazon Prime, Netflix, BBC i player etc through a 20 year old amp and I cannot thank Andrew enough for his excellent customer service. As this was such an old item I had little expectation but Andrew was very approachable, knowledgeable and thirsty for new information which helped me resolve the conundrum. Many thanks Andrew and also to Richer Sounds for your continued excellence in your field. You are simply a cut above the rest and very well done.
27-01-2023
