Ribble Cycles

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Reviews

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  Paul B

  AVOID. Terrible customer service. Paid for next day delivery, items were not shipped for 10 days, when arrived the wrong items were sent. Returned at my expense and promised a refund for return postage, now I have no items, no return postage and no refund for the items. Customer service is a joke, promised callbacks that don't happen, fighting to get my money back. Avoid at all costs!

  20-05-2023
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  Carmel Caldicott

  Very helpful and informative staff

  27-03-2023
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  Joshua Harris

  Ordered the ribble ultra after selling my canyon aeroad. At first it all seemed good, was excited to get my new bike despite the wait till September. It’s now December and the bike has been pushed back into 2023 causing me to miss races and vital training before my European champ qualifiers. In the shop I was assured it would arrive in time, don’t fall for their sales tactics as they had no idea whether it would or not they just wanted me to hand over my money. Costumer service has been terrible, no communication, no reasons why the bike is delayed, no compensation and frankly no care on their end. No one offers any help just sorry it will now be ready at such a date. As someone that’s had many bikes, brands that are on a similar price band like canyon are far better. Don’t make the mistake I did and buy ribble as yes their products may be good, but you will never receive them!

  27-12-2022
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  Kimchi Caveman

  Tl;dr Absolutely appalling customer service and communication. Initially ordered a bike explicitly advertised as 48hr delivery. One week later and this hadn't even left the warehouse. It was agreed that I would exchange this order for a separate bike and pay the difference. What followed was three weeks of very poor communication about exchanging orders, paying differences and confirming shipping. As a result I opted to cancel my order entirely and receive a refund for a product that I hadn't even received in the first place. Since then, I have been told repeatedly that my refund would be processed "tommorow". I am now five days after the first 'tomorrow' and still no refund. Absolute joke of a company that are meant to pride themselves on how they interact with their customers.

  27-12-2022
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  Alex Hopkins

  Terrible customer service! Tried to amend an order within seconds of placing it, and was told it had been amended. Didn't receive confirmation, so i checked multiple times over the next 2 weeks and was always told it had been amended and everything was fine. I was then contact 6 weeks later by a manager in their customer service team, who told me that they were unable to amend my order and that I had to cancel and re-order. He assured me that if i ordered without the custom paint work then I would still get my order in October (originally ordered in July). My order has now been delayed three times since, and the "expected build date" is now mid December!! This bike was listed on their site as "in stock!" Absolute sham of a place, take the money all upfront and just lie to you constantly.

  27-11-2022
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  Chris Brady

  Excellent service from the team at the Birmingham showroom

  27-09-2022
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  Dewi Dankmeyer

  Great customer service! I bought my very first road bike a few weeks ago; I’ve been on a few bike rides now and the bike is perfect ❤️ They get your bike ready so when you come to collect it in the store it’s ready to ride. Special thanks to Eduard, who helped us a lot and even attached the cleats to my cycling shoes.

  27-08-2022
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  Dominic White

  Was in a sticky situation with a tubeless tyre puncture on the way home, and I popped into Ribble with my CGR with desperation for a pump. They were so kind and helpful (even though I made a huge mess on the posh floor with sealant) and helped me get back on the road trying several things and eventually cleaning my wheel and popping a tube in and would refuse to take anything for it. Thanks so much for saving my bacon ☺️

  27-07-2022
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  Billy Whizz

  Popped into the store looking to find a bike in XS for my other half, flat bars, gravel tyres preferably. The lads were super helpful, measured her existing bike, set up the bike fit jig in the XXS dimensions for the AGR, yup, sorted. I had a slight concern regarding the standover height but sure she’ll be ok. Ordered online in custom colours. So in short, worth the visit, couple of decent lads not applying pressure. I’d recommend a trip there…. (5 stars) Edited 4/4/2022 So, ordered the bike on 17/6/2021, delivery date of 17/9/21, as of today’s date 4/4/2022 I still haven’t had the bike delivered, so a 3 month delivery is now approaching 10 months, simply not good enough. Every week I’m told it will be dispatched on Friday and…….nothing arrives, despite me constantly onto them. Terrible way to treat customers! (1 star) Update 23/4/2022 After a member of the Ribble management team getting involved the bike was sorted and delivered on 23/4/22, 10 months to the day. Whilst I appreciate the global shortage of components Ribble just need to be honest about the problem and not raise expectations to only end up disappointing the customers. In any case, bike was spot on, all components greased/lubed. I’ve amended my rating to 3 stars, from 1. Just be honest about delivery Ribble, that’s all, most customers will understand…..

  27-07-2022
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  Cop Hype UK

  Ordered a bike 10 months ago and have so far been given 6 anticipated delivery dates but I'm STILL WAITING and haven't a clue if/when I will ever get my bike - keep getting fobbed off with excuses when all I want to know is a realistic delivery date - very frustrating!!

  27-06-2022