Reynolds Retreat

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Reviews

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  Yasmin Michael

  After reading some semi mixed reviews I found that I was pleasantly surprised with the spa. Some parts of the place do indeed look a bit tired, (the water dispenser in the relaxation lounge was a bit dirty and broken, but they brought jugs as an alternative quickly and some of the spa bags had seen better days). But generally, the place was kept clean and functional. The pools and jacuzzi were both a suitable heat with the jacuzzi a lot warmer so I think this has been fixed since the last reviews. The area near the pool gets very slippy so I recommend taking flipflops or sliders for walking around. I went on the spa package and I think it was good value for money mainly because you ahve access to the spa for the day, whereas similar priced packages offer only 4 hours of spa time. This meant we had time to have treatments, eat lunch, have a coffee and enjoy the spa in-between all of these. The treatments were great and very relaxing, the therapists were polite and professional and I really enjoy my time over all. The afternoon tea was standard but tasted nice so no real complaints as I mainly came for the spa. FYI: If you don't book a spa package, you won't get a robe and slippers. and failure to return the spa bag at the end of the day will cost you £25.

  20-05-2023
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  Elizabeth Donay

  It was my husbands birthday treat today, a full body message...it was wonderful...Gemma did mine I think nicola did his...they were very pleasant and caring for our needs...atmosphere was just perfect...music was soothing. Massage was great. Thank you x

  20-05-2023
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  Buki O

  We were made to feel VERY unwelcome - the most bizarre experience ever! 1. Arrival - we should have known at this point but we felt perhaps it was one person having an “off day”. No eye contact, no smiles, everyone seemed to be served before us! We sat for what felt like 30 minutes before being attended to. We then had to go and find the receptionist to understand why we were still waiting …. Surely this was an oversight,… we thought! 2. Tour - two of us in a group. The lady that gave the tour walked about 40 seconds ahead of us, pointed out a waiting room and the door to the changing room and left us to find our way. Was shocked to see that the next group was given a proper tour of the facilities including showers, toilets and pool. Hmmm. What’s going on we thought! We eventually had another lady kindly show us to the gym. 3. Lunch service - we had lunch booked at 12.30. We were ready and seated in the dining area by 12.20. No one attended to us for 15 minutes. When they did, they told us to leave the table and seat elsewhere because it was for 12.30 lunch guests. We pointed out we were one of those guests. Surely, a courtesy ”hello and are you here for lunch” would have been more appropriate? Subsequently, sane lady returned and said, quite loudly that our names “were not on their list”. Why don’t you go and check with the booking team, we asked. To which she went away and returned with a sheepish apology. We then waited another 15 minutes for the menus, and nearly 1.15 hours later, the main eventually arrived. It wasn’t busy, about 4 waiter were milling around … and we waited …. and waited …. it felt we were simply ignored. With only 15 minutes to spare before treatment, it was impossible and unsafe to have any of lunch. The orders were also mixed up. They refused to move the treatment time, they refused to serve the main at a later time and proceeded to offer a dessert knowing full well I was sugar free. I’d made the pains to let the “lady in charge” know at the outset that I was on a doctor-ordered restricted diet and would not be having dessert. The “lady in charge” also suggested that it was not their fault our names were not their list. So, who is to blame? Clearly not me!! Meanwhile, we could not help notice that other tables got served much quicker, received the warmest of welcomes and were out in good time. Treatment - can’t fault it. Ladies were professional and effective. Facilities- just ok. Functional. Treatment rooms were nice. Pool and changing rooms are dated. Only 1 toilet in female changing room. Parking - sufficient Departure - we could not wait to leave. I’ve never felt so unwelcome. Will I be returning- most likely not. This was meant to be a day out for two sisters. We did our best to enjoy ourselves but we know where not to go next time.

  13-05-2023
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  Alan Kirby-Woolmore

  Wonderful location and one of the nicest spa's I have been to. Staff friendly. The pool and steam room and sauna are wonderful. The massage was one of the best I have ever had... Only reason for 4 stars and not 5 it was not as peaceful as I like a spa. It was not busy on the day we went so on a busy day I would not like it... Ps omg can you turn down the air con in the men's changing rooms please very cold...

  06-05-2023
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  Richie Smith-Gore

  Absolutely love this place. The attention to detail is amazing, staff wonderful. Afternoon teas the best we have ever had.

  06-05-2023
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  J L

  Never would return and since speaking to people they also had the same views . The venue is beautiful and that’s what they must rely on but the staff management is awful lack of experience or willing to correct a problem for the customer to feel better. I have a lot of facials and I’ve never been cold and left to wait for a mask to set while not experiencing a massage on hands or scalp. It’s a very cold lost place. We wasn’t allowed a refund and I haven’t received a email I was promised .

  27-04-2023
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  Anita Creed

  27-04-2023
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  Jennifer Jordan

  We had an absolutely fantastic day at Reynolds Sevenoaks. The staff were friendly & helpful, the facilities were clean. Treatments & spa facilities on offer were varied and high quality. We LOVED the view out to the grounds and the fact you can see it from the pool, the loungers and the sauna. Would have liked if the pool was a tad warmer but that's the only criticism I have. It's also not easily accessible by public transport which wasn't a problem for me as I was going with people who drive but if you don't then this is something to consider. It's worth it though, if you can get there. The afternoon tea was delicious and I'm so grateful there was a great vegan option. We went on Mother's Day and when I booked, I was told that we nabbed the last spaces. I mention this because the facilities did not feel crowded or full at all, but relaxingly quiet. If that's the busiest they get then you're in for a treat whenever you go. We are already planning our next visits and can't wait to come back again. Thank you Reynolds for a wonderful day.

  27-04-2023
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  Kate McLachlan

  27-03-2023
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  Amy Cross

  This wasn’t the first time I’ve been but I was super impressed with my therapist Laura who was so kind, thoughtful and talented. The best massage and facial and again an amazing spa experience day and can’t wait to come back again!

  27-03-2023