REM UK LTD

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Reviews

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  Mustafa Abbas

  27-02-2023
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  David Thomas

  I contacted REM UK LTD to do the design on my first shop! The service I recieved was outstanding, I first met Scott on site when my shop was a shell, straight away he knew what design I wanted, within a couple of days I was invited to head office and shown around the showroom, the workmanship is by far the best I've seen, I then met francesca who talked me through my whole design idea and colour scheme, like Scott she got my vision from the off, after a couple of days I recieved my design by post amd email and work started! Thank you so much! Looking forward to REM UK LTD kitting out my second shop this year!!!

  27-02-2023
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  Raheem Aslam

  27-09-2022
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  Helene Duncan

  27-07-2022
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  Paul Clayton

  Edit following REM response: 1) They were the chrome fittings that we paid for and not standard that you claim and this was an additional cost/ premium. 2) the order was placed at the end of 2019. They were fitted and in use by 10th February 2020 and then followed lockdowns where we were closed 70% of the year. 3) It is not only one plug but three separate units that are faulty. One of the stations has barely been used for electrical use but colour development. 4) Your agents were unable to help Capital and as we have been advised by capital and also experienced for ourselves first hand your agents sighing constantly throughout the calls and lack of assistance. 5) The plugs finally arrived a week later than promised and again we had to call you. 6) You claimed on the telephone that there had been NO issues with the plug sockets, yet your reply states "Very few complaints" which contradicts what you had said and proves that the items were of poor quality and not fir for purpose. 7) You completely miss the issue here and your reply is a direct attempt to mislead any reader of the review. You provided faulty substandard plugs at a premium and we understand things go wrong. But three plugs where one is barely used and whilst you have finally replaced them which you did not offer straight away you expect us to pay for the electrician to fit them. Had you have acted in a timely fashion, accepted that these plugs are faulty and had someone to replace them you certainly would not have had such a low review score. The score is based upon your agents, your agents attitude and your inability to replace faulty goods and expect our business to pay for your "shoddy" workmanship (charged at a premium extra price in the first place). Nice try at misleading people though. Your company choices. Poor quality and even worse customer service. We paid extra for chrome plug sockets at time of ordering. We opened in time for the first lockdowns and as such were closed for 70% of the first year or we would haven know. Sooner that the sockets were sub standard and not fit for purpose. One of the stations has been used approximately 10 times and the socket where the plastic is does not function properly. They now expect us to pay for an electrician to replace the faulty units even though they were sub standard. They refused to speak with us directly at first as we had ordered via capital ( who have been amazing I may add). They finally spoke with me this afternoon and went around in circles. The manager Lisa would t speak with us either but prompted the “agent”. Hold your hands up when something is wrong and put it right REM. Why should we pay for your cheap inferior goods that we paid an extra premium for in the first place? So much for quality Uk manufacturing…….

  27-05-2022
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  James givans

  27-05-2022
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  Kieran Nolan

  27-05-2022
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  Andrew Holdsworth

  Excellent goods in team. Rear yard is small.

  27-05-2021
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  Simona Salamone

  Scott has been so helpful. Very professional, thorough and honest helping me all the way. The products are of high quality as well as having then made to our liking the swatches and samples were very helpful and professional. Once again thank you REM!

  27-05-2021
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  Hama Halo

  27-05-2021