REM Hotel

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Reviews

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  David Smith

  Long running established gay bar on canal street Manchester mostly men.

  01-01-1970
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  steve hennessy

  Did not use the rooms but one of my fav pubs in manchester Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Yumi

  The bartender and the Irish staff were rude and so unhelpful(one English staff was trying his best and kind). Location’s great, but terrible facility. Heater and remote control in the room were broken, and the electric shower in the bathroom didn’t work well. They have two shower rooms but one is broken and neither one was clean. Edit: we stayed there on Nov 2nd, 2022, thank you.

  01-01-1970
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  Tom Karl

  01-01-1970
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  Allan Whyte

  As owners of this business we would like to apologise and respond to the complaints of rudeness from our door staff. We have not ignored these complaints. Each time there has been a bad review we have discussed it with our doorman, it wasn’t acceptable to be rude to anyone, if we continued to receive these reviews there would be consequences. Each time we were assured that our comments were taken on board, that he didn’t think he was rude, even though the rude reviews continued. Some months ago we told him, change your attitude or we will find a replacement, Tony had been with us for many years, rudeness wasn’t the experience of our regulars, only those unfamiliar, which is no excuse. We also said we didn’t think he had the capacity to change and adapt to today’s expectations of customer service. It was his last chance. Unfortunately, the reviews about rudeness continued, we were forced to end our long relationship with Tony regrettably, as it had become crystal clear that the benefit of the doubt had been exhausted. We now have a new company supplying our door services, Core Guard Security, Daniel is an experienced operator who is not only knowledgeable about security, he is also knowledgeable about today’s expectations with customer service. We would like to apologise to those potential customers who have experienced any rudeness in the past, it isn’t acceptable. Had you been allowed to experience inside, I’m sure you would agree that our friendly bar team and regulars are very welcoming to nice people. We will continue to make sure our space is welcoming to nice people, we will also continue to make sure it isn’t welcoming to those that aren’t, although we accept it isn’t always easy to get that judgement right 100% of the time.

  01-01-1970
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  M Beckket

  Safety: DANGER: Doorman has made very inappropriate comments towards my female friends when we went to enter, very creepy Noteworthy details: Might be nice if there is nobody on the door to verbally assault you as you enter, we grabbed tickets for another event from here and had to wait for the doorman to leave before we could enter

  01-01-1970
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  ShirleyShambles

  I was here in Jan 23, not been back since, I actually avoid going here now. Discrimination and bullying at its finest from the doorman. The reviewes are totally true. I've had the same experience as many of the reviews state. He's a bully! I do wonder why a long standing bar that's a staple of the village community isn't taking into account these reviews about the doorman. There's clearly a much bigger problem. There's bad reviews all over the place about him, everyone saying the same thing? It's clearly an issue and needs investigating properly.

  01-01-1970
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  Graham North

  Great place to have drinks and meet up with friends Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Horváth István

  Ethan and Eden are very welcoming and friendly. It's a lovely bar and we will definitely come back again. Rooms : 5/5 | Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Eszter Preutzer

  01-01-1970