Reeds Rains Estate Agents Acomb

FAQ

Reviews

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  K Lad

  I requested a free valuation from Reeds Rains and had a visit from Angie Stancer. Angie was extremely professional and provided some great ideas that could potentially increase the value of my house. Thanks for the tips and advise Angie, as mentioned you should be charging for your time - Much appreciated!!!

  15-05-2023
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  Shamim Eimaan

  Alex and Tim from the lettings team at the Acomb Branch were amazingly helpful and made my experience seem effortless. They were professional and supportive to ensure that the tenancy was managed efficiently and effectively and within my time frame. The service they provided was to a high standard and I would definitely use them again.

  29-04-2023
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  Tyler Phillip-Bailey

  The staff here were all professional and friendly, being quick to respond and helpful. Alex Simpson, especially, was also there to respond to a call or an email, helping us through the process quickly so that we could move in as quickly as possible. As first time renters we had a lot of anxieties that Alex and Reeds Rains helped to ease so that we could move in relatively stress free. Would definitely rent or buy through Reeds Rains in the future and would recommend their service to anyone who wishes to rent or buy.

  29-03-2023
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  Kate Mathews

  We've just moved and without a shadow of a doubt that never would have happened without the excellence and professionalism of Kyle, Tim and team. Our chain fell apart several times (what a system!) but each time Reeds Rains helped to put it back together, gave us great advice on negotiating prices and went above and beyond chivvying parties along to successfully completion. Excellent local agents who really understand what buying a home means.

  29-03-2023
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  Paul Bibby

  Very positive experience when letting my property with Reeds Rains Acomb. I submitted an online form and got a callback within an hour. Since then, there's been plenty of timely and helpful communication. RR have been very reassuring having switched from a less positive experience previously with a different letting agent. Alex has moved very quickly, and has managed to get our property let before it went on the market. I am most grateful to them for what they have done.

  29-03-2023
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  Izzy Bee

  Take Reeds Rains OWN advice and "choose a local company instead". Initially they seemed great - found me good tenants quickly and all the processes involved went smoothly. Unfortunately it all started to go wrong soon after. I paid Reeds Rains to fully manage my property for two years. In reality, I managed it for the last 15 months, because I couldn't trust them to do the job. I have previously managed my own property when I moved to a different part of the country for work, so I understand what is needed (good, honest communication, effective task management skills, treating people with respect). It's not rocket science. Unfortunately, Reeds Rains failed to deliver multiple times including: - Leaving my tenants without heating and hot water for a week in December - Failing to pass on maintenance issues to me that my tenants had flagged to them multiple times - Using my property for marketing without my consent - Assigning me the wrong tax code, despite me giving them the correct one, leading to issues for me to deal with through self-assessment - Being verbally rude to my tenants - Sending in 'technicians' who walked in, turned the boiler off at the wall and declared what the problem was (which it wasn't as they hadn't bothered to actually look at the boiler) and charging me over £100 for the 'service'. -Ignoring complaints about the above issues, and others -Shirking responsibility "That's not our responsibility, it's xyz department" (pretty much the response I got to all the above). This last one was a repeated frustration. When I went to collect my keys I told of my frustration with this lack of responsibility and as a client, paying Reeds Rains, I expect therefore to deal with Reeds Rains, not repeatedly be told "it's nothing to do with us" when something goes wrong. According to Reeds Rains, this is "just how large conglomerates work" and if I wanted "a more personal service, then perhaps I should chose a local company next time". This is ironic as one of the reasons I chose them is that they are in Acomb, as is my property. So my advice for anyone considering renting their property through Reeds Rains - take their advice and "choose a local company instead". I think you'll have a higher chance of getting a better quality of service and staff who don't hide behind sub-contractors when it comes to taking responsibility when things go wrong. Bottom line: I won't be using them again, and I will be recommending people to avoid them.

  28-02-2023
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  tracey lively

  We utilised the Acomb branch to find a tennant for our rental property. Tim Hahn was our primary contact and the service he provided was excellent, always courteous, he did exactly what he said he would do. Tenants were found quickly and the various checks conducted efficiently.

  28-02-2023
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  Emad Elkhashen

  I have had a great experience from Tim Hahn. He has made the whole process as a piece of cake and has been really helpful and so organised. Many thanks Tim.

  28-02-2023
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  David Sturgess

  Angie and the team have been excellent throughout the process. They’ve gone the extra mile, including reading a meter and Angie helping out way beyond her remit, to avert a potential crisis at the flat. 😊👍

  29-12-2022
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  Samantha Hughes

  Excellent service from Tim Hahn at Reeds Raines. Very easy. Very quick responses from him and the whole process was very pain free! Thank you Tim for your help. I wouldn’t hesitate to recommend him.

  29-12-2022