Reed John

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Reviews

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  Forente Gaming

  Phone was put down twice in the middle of sentences. And I was put back into the queue, "pretending don't hear me", when I say my Dob, but heard everything perfectly when asked about GP. Or not picking the phone at all

  29-04-2023
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  Dave Connolly

  29-12-2022
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  Horward Brandt

  Caring and very polite staff, Patient Friendly.

  29-12-2022
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  Alex Jones

  While the GPS and nurses are amazing some of the women at reception are exceptionally rude. I understand that they probably have to deal with so much, but as a patient who attends for the GPs excellent mental health help, the receptionists are almost panic attack inducing. From the get go, they don’t understand how to get a patient’s attention without sounding annoyed or a being respectful. I know that not everyone suffers from sensory issues or hearing difficulties but I’d think the receptionists would understand they actually need to make an attempt. Following on, they make it hard to communicate with them and are impatient.

  29-11-2022
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  Giliane Fenech

  I can honestly say that mostly I think this is an excellent practice. The place is always clean, plenty of parking space and the building is inviting. The reception staff are all very helpful and friendly, they are polite and always understanding of what one may be experiencing. It is challenging to get across at 8am to book an appointment, however, the e-consult is very useful and addresses most concerns. GPs almost always reply to them on the day or the next day at the latest. If you need an urgent appointment for the day, like when we needed one for our little boy, it has always been available. For non-urgent needs the wait is a bit longer, often we were able to get an appointment within 2 or 3 days while once or twice we needed to wait nearly a week but you can try calling in at 8am for a same day appointment especially if symptoms get worse. The GPs are extremely professional, they always serve with a smile, they listen to your concerns and trust in what you have to say. They never act as if they know more than you do because they are the professional, instead they are respectful, compassionate and understanding. However, sadly we give a 3 star because the Nursing staff are nowhere near as approachable as the GPs. Nearly every appointment we have had with a nurse, we were somewhat belittled and made to feel that we do not know what we are talking about. They have not believed us when saying something doesn't work for instance. This is very frustrating because our voice is then not heard and they simply do what they want without discussing with us (unlike the GPs that fully discuss options with us). We have even been told that we would not understand options as we are 'only' the public and not a nurse (even though we are health care professionals ourselves). So it is very frustrating to attend an appointment, wanting care, kindness and compassion but instead experiencing the above and leaving the clinic with an angoing ailment and dismay, frustration and disappointment on top of it all. We understand that everyone is overworked but the patient should remain at the heart of everything and should be listened to just like the GPs and receptionists do.

  29-10-2022
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  H H

  In my limited experience it was exactly what I needed. I had a health problem, I initially followed up online NHS advice. This worked for a while until it didn't. I did e-consult with plenty of details, got appointment next afternoon. The GP I saw was very professional and to the point. I really don't get why is the 3 stars overall rating for. This is a physical health clinic. It's not for people to evaluate the receptionist clothes or to evaluate why a problem wasn't solved when someone just wanted it their way. It's simple, call in the morning to get a same day appointment but this might not work for everyone, in that case log an e-consult which is massively easy. I moved newly to the area. Registeration was easily done online. E-consult was very effective and appointment was given quickly and efficiently when needed. Bad reviewers need to stop projecting their life problems in form of a bad review for a really good GP surgery. Also, it's nice to search your problem on NHS website first to know how to direct your GP to the point of concern since they don't have all the time in the world. Here you go, you made write a review which is not something I normally do.

  29-09-2022
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  Emma Parkinson

  29-08-2022
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  Lili Lili

  Lovely staff, very compassionate and helpful, especially the receptionist I spoke to on the phone this morning, you're all a credit to your profession

  29-08-2022
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  david jones

  29-07-2022
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  Michael peters

  29-05-2022