Rebel Energy
Rebel Energy is a green energy supplier based in Teddington, England. They specialize in providing sustainable energy solutions to their customers. Their focus is on promoting the use of renewable energy resources to reduce carbon emissions and protect the environment. Rebel Energy is committed to providing high-quality services and products to their clients and contributing to a cleaner and greener world.
Introduction to Rebel Energy
Rebel Energy is a UK-based green energy supplier that was founded with a mission to provide customers with affordable and sustainable energy options. The company aims to reduce carbon emissions and promote the use of renewable energy sources. Rebel Energy is unique because it is a not-for-profit company, which means that any profits made are reinvested into the company to improve its services and products.Services & Products
Rebel Energy offers a range of energy services and products, including gas and electricity plans for households and businesses. Customers can choose from fixed-rate or variable-rate plans, and they have the option to switch to a renewable energy plan. Rebel Energy also provides smart meters to help customers manage their energy usage more efficiently.Location
Rebel Energy is located on Waldegrave Road in the town of Teddington, England. Teddington is a suburban area that is known for its beautiful parks and gardens. The town has a variety of businesses, including independent shops, cafes, and restaurants. Customers can expect to experience a friendly and welcoming community in Teddington. The three closest public transportation options to Rebel Energy are Teddington train station (0.2 miles), Fulwell bus station (0.6 miles), and Hampton Wick train station (1 mile).Benefits
Customers should choose Rebel Energy because the company is committed to promoting sustainable and affordable energy options. As a not-for-profit company, Rebel Energy reinvests its profits to improve its services and products, which ultimately benefits its customers. The company also provides excellent customer service, and its smart meters help customers manage their energy usage more efficiently, which can lead to cost savings.Good to Know
Customers should be aware that Rebel Energy may require a credit check before providing services. Additionally, customers may need to provide meter readings to ensure that they are being charged accurately for their energy usage.Reviews
Customers have praised Rebel Energy for its affordable energy plans and excellent customer service. Many customers appreciate the company's commitment to promoting renewable energy sources and reducing carbon emissions. Some customers have reported issues with billing and account management, but these issues have been resolved quickly by Rebel Energy's customer service team. Overall, customers are satisfied with Rebel Energy's services and products.Amenities
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eco-friendly lighting -
recycling program
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renewable energy source
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energy efficiency program
FAQ
What types of renewable energy sources do you offer?
At Rebel Energy, we offer a range of renewable energy sources, including wind, solar, hydro, and biomass. We are committed to providing our customers with sustainable and environmentally-friendly energy options.How do your prices compare to traditional energy suppliers?
Our prices are competitive with traditional energy suppliers, and we strive to keep our rates affordable for our customers. We believe that green energy should be accessible to everyone, and we work hard to make that a reality.Do you offer any incentives or rewards for using your green energy services?
Yes, we offer various incentives and rewards for our customers who use our green energy services. These include loyalty discounts, referral bonuses, and other promotions. We are always looking for ways to reward our customers for making the switch to renewable energy.How do you ensure that the energy you provide is truly "green" and sustainable?
We take our commitment to sustainability very seriously at Rebel Energy, and we have rigorous standards in place to ensure that the energy we provide is truly green and sustainable. We work with renewable energy generators that meet our strict environmental standards and regularly monitor their operations to ensure that they are meeting our expectations.How do you handle any issues or emergencies with the energy supply?
In the unlikely event of any issues or emergencies with the energy supply, our customer service team is available 24/7 to assist our customers. We have protocols in place to quickly and efficiently address any issues that may arise, and we are committed to providing our customers with reliable and uninterrupted energy service.Reviews
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Thomas Mclean
Awful, app doesn't work and poor customer service.
20-05-2023
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Cameron Cooke
I wish I could send less stars. Awful company, takes them over a month to reply to an email, no call backs. Please safe yourself time and stress and go with a different company
27-04-2023
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Nadia Tymczyszyn
27-04-2023
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Michael Greenwood
The worst company I have ever dealt with. Was switched automatically onto this supplier through my tenant Uswitch and from the moment it happened, the service has been appalling. I contacted them initially as I was recieving electricity bills from another supplier and wanted to find out why. After waiting over 55 minutes on the phone and no email response after 2 weeks, I was told that the electricity hadnt been switched as someone hadnt confirmed it in the system (their own system, so clearly them...). I then told them that i didnt want to use them and will be switching to which they had no apology or response to the poor service. I have now recieved an email from my new supplier that Rebel energy have informed them i wish to switch back to them as a supplier, which I havent and now will have to spend another 55 minutes asking them to reverse an erronous switch. Also their billing was 2x as expensive as my new supplier Simply, stay away!
27-04-2023
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Naïm Remtola
Bunch of thieves. Avoid at any cost!
27-03-2023
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Gertrude Goma
27-03-2023
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Louis Joseph
Moved to them recently and it was all really straightforward.
27-03-2023
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audrey hargrave
Smart meter installed November last year still showing 'not commissioned' i.e. neither they nor my brother can see actual usage. This was pointed out to them recently and yes he did finally get a refund but only after sending his readings. Prior they had failed to advise they were estimating his usage; also found out their system is not aligned to reduce direct debits to take into account the government funding so they were receiving the extra £66 pm funding - their excuse was that they relied on customers to contact them!!! Their app doesn't work so he cannot get his bills; and to top it all when he sent a formal complaint it bounced back to advise he was not in the group so it couldn't be delivered despite using the same email his account with them is registered - absolutely appalling.
27-03-2023
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M Johnstone
27-03-2023
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Lauren Pearson
Absolutely ridiculous!! Rude customer service very unhelpful and they are making me pay nearly £400 a month for a 1 bed …ONE MONTH!!! Barely any electrical appliances so no excuse😵💫
27-03-2023
