Real Man and Van Ltd.

FAQ

Reviews

• 

  Coba Nguyen

  Its almost a year since we moved the house with the service offered by this company. Whenever I think of the experience we had with this company, I just wished I've never chosen it. We moved from London to Italy and had our tailor-made computer stolen. Tom knew about this and asked us to send him the rest of the money with the promise that he will compensate so we did and thats the decision that we regretted most until now. Soon after he received the money, he started showing his true colour. First of all, he never apologised for what happened to us. Secondly he tried to find every reason to refuse that one of his men or himself took it. He asked us to send all the invoices to him so he could claim the insurance but came back and said the cost to claim is worth more than our computer ( £1700 initial cost and it was 3yrs old but in excellent condition). Now thinking back, we believed that he might not have any insurance at the time or had it but took the compensation from the insurance and cut it off from us. We did think about bringing him to court but then our jobs are so busy with the move and new life at the new country so we let it pass by. However, we would like to share our experience to all of you who are consider using his service. When you choose a service, think about how they handle the situation when things go south as this is what distinguish a good business and a bad one. Try to read those had bad experience with the company and see how they handle it as it may happen to you. We did read it and noticed some ppl have item damaged but noone complained about missing items so we thought it may be ok. Price is a sensitive matter and it does affect most of us while choosing the service. I did regret for going to price rather than quality and this is thing that I still reminded myself today when I consider a service provider. So if you read until here and still want to go to his service then there are some tips you could use to limit your risk of having same experience as mine. - Ask him to send you full terms and conditions, especially claims term in case of missing or damaging items on arrival - What is the insurance policy and how to claim? how much can you claim? how long does it take to claim it? - Ask his men to sign on the paper of listed items being collect. You can use it as an evidence in case they don't deliver the item. - If you're planning to move abroad, ask for all the custom check paper work just like other business (other logistic companies ask it but this company didn't and its a big risk) I hope you will make a wise decision after reading this review and for this company, I will never use it again and will never recommend it to a single soul. P.S. this company is not in the checkatrade website or whatsoever, I called all the trading sites that he listed on his company but its all fake. Check it again before you book his service.

  27-05-2022
• 

  raymond Foote

  Pleased with Real man van service .! Job done ..

  27-05-2022
• 

  Denisa Scerbakova

  Very happy with their service. Was moving all our stuff from Uk to Slovakia. Was bit worried because there were 13 years of our lives in that car but all went well. No damage. Good communication, friendly and helpful staff. I highly recommend!

  27-05-2022
• 

  Marta Rac

  If I could I would give you a zero stars because one is still too much. We've paid the deposit for transport our stuff from UK to SK. The car suppose to come at 10 am At 4pm we've been told that drivers are srmtill on their way and btw we suppose to go to the shop and buy a scale to check exactly how much everything weight. That's something what professional company tell you to do in the last moment. We had to drop our flat's key to the agency and car still hasn't came. When we called them thay advised us to "put our stuff on the street and they will pick them up later on" One big joke. We had to find another moving company in last moment as we had to leave the flat that day. "Real man" (ha ha) refused to give the deposit back because car was on the way. Maybe they would show up eventually in the evening, maybe next day, maybe a week later but THEY WERE ON THEIR WAY. Just reminding, you're a thief and we're going to the court if you won't give our money back. You're a thief and I hope my review will be a warning for other what type of company it is.

  27-05-2022
• 

  Monika Kendziorová

  I must praise the professionalism and speed of this service. In my case, it was the transport of 13 packages with a total weight of about 200 kg. I paid for the service in advance so I wouldn't have to sort anything later. The packages were picked up on Friday in the Czech Republic and on Sunday I had them with me at home in the UK in Liverpool. They pleasant and sympathetic gentlemen brought them, there was nothing to go to. Nothing was damaged, even though I had fragile things in my packages. I can only recommend Real Man and Van. 👌😊 Services: Oversized-item moving, Interstate moving

  27-05-2021
• 

  James Perrott

  Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Interstate moving

  27-05-2021
• 

  Bill Webber

  Critical: Responsiveness

  27-05-2021
• 

  Katerina Novakova

  Service: Interstate moving Positive: Professionalism, Quality

  27-05-2021
• 

  Petra Čajková

  Only positive was that i actually received everything , but that is it. Absolutely not happy, I was not going on holiday, I had my whole life in those boxes I was moving and I do expect some good customer service, apology or at least people talking to me as even, and that was not it what so ever. It should not be so much stress and literally no proper communication, if I wouldn’t hunt down every time what is happening I would Never know that company is not even coming in the week of settled date. I am so sorry but I have never been through worse experience with company.

  27-05-2021
• 

  Elena Olesakova

  It was quite unpleasant experience with poor communication. Instead of them arranging the moving it was always us who needed to call for update and next steps. Pick up and unload day and time changed few times, so it we needed to be very flexible. Boxes were delivered demaged, even those with sign “FRAGILE”. They are asking money on hand in advance, but with this service I will be very careful to do that. Check all the conditions and rather consider something more expensive then adding additional stress to your moving. Service: Interstate moving

  27-05-2021