Real Flame
Real Flame is a London-based company that specializes in chimney and fireplace services, as well as supplying gas logs and wood stoves. They also manufacture fireplaces and build stoves. Real Flame is dedicated to providing high-quality products and services to their customers in the building and construction industry. They use state-of-the-art machinery and equipment to ensure that their products meet the highest standards of quality and safety.
Introduction to Real Flame
Real Flame is a company based in London, England that specializes in providing chimney and fireplace services to its customers. With a history spanning over a decade, Real Flame is dedicated to providing high-quality services to its clients. What makes this company unique is their focus on customer satisfaction and their commitment to using the best materials and equipment for their services.Services & Products
Real Flame offers a variety of services to its customers, including chimney and fireplace services, gas log supplies, and wood stove shops. They also provide fireplace manufacturers and stove builders services. They are known for their expertise in the industry and their ability to handle any job, big or small.Location
Real Flame is located in the heart of London on New Kings Road. The area is bustling with various businesses, including other building and construction companies. Customers can expect to find a range of shops and restaurants nearby, as well as easy access to public transportation. The closest public transportation options are the Fulham Broadway Station, Parsons Green Station, and Putney Bridge Station, all within a mile from the company.Benefits
Customers should choose Real Flame for their chimney and fireplace services because of their commitment to quality work and customer satisfaction. They use the best materials and equipment to ensure that their work is long-lasting and efficient. Their team of experts is highly trained and dedicated to providing the best service possible.Good to Know
Customers should be aware that Real Flame offers a range of services beyond just chimney and fireplace services. They also provide gas log supplies, wood stove shops, and other building and construction services. It is best to contact them directly to discuss specific needs.Reviews
Customers have raved about the quality of work that Real Flame provides. They are known for their attention to detail and their ability to handle any job with ease. Customers appreciate their commitment to using high-quality materials and equipment, and their dedication to providing excellent customer service.FAQ
What types of gas logs do you offer and what are the differences between them?
At Real Flame, we offer a variety of gas logs including ceramic fiber logs, refractory logs, and vented and vent-free gas logs. Ceramic fiber logs are lightweight and affordable, while refractory logs are heavier and more durable. Vented gas logs require a chimney or flue, while vent-free logs can be installed in a variety of settings. We can help you choose the best option for your needs and budget.Can you provide installation services for the gas logs you sell?
Yes, we offer installation services for all of our gas logs. Our team of experienced technicians can install your gas logs safely and efficiently. We can also help you choose the best location for your gas logs and make sure they are properly vented.What is the warranty on your fireplaces?
Our fireplaces come with a limited warranty that varies depending on the product. Please contact us for more information about the warranty on a specific fireplace.Do you offer any customization options for your gas logs, such as size or design?
Yes, we offer customization options for our gas logs. We can help you choose the right size and design for your fireplace and make sure that your gas logs fit perfectly. We can also help you create a custom look for your fireplace that reflects your personal style and taste. Contact us for more information about our customization options.Reviews
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Camilla Kathryn Chesham
Really very poor customer service, frankly rude phone manners from the staff and always have to chase constantly via email and over the phone for any result. They really need to work on how they treat customers and handle enquiries.
27-09-2022
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Colin Westmoreland
First class experience both in showroom and when engineer called to survey Unfortunately due to unforseen circumstances unable to have real/gas fire so we are going down the bi-ethanol route
27-05-2022
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Tanja Heijnemans
I had a very good and pleasant experience with Real Flame. I am very happy with the service they have provided. My fireplace is up and running again and looks great.
27-05-2022
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James Kruger
I have been using Real Flame for the past 10 years and Aga and Piotr are just a fabulous combination. Service is first class, nothing is ever a problem and they always find imaginative solutions to problems that others will solve by adding unnecessary costs and complexity to your fireplace. I can whole heartedly recommend Real Flame for an honest consultation to get you warm and cozy!
27-05-2021
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Carol Rahn
The surround that builders had made for our hole-in-the-wall fireplace was falling apart. Real Flame were able to provide a custom solution using their reeded vermiculite boards and a mat metal surround. The measurement and installation by their partner Butterworth's was expert and quickly done. Coronavirus complicated and slowed down the initial assessment of what could be done, but once a solution was agreed it all went quickly and smoothly. As the "before" and "after" shots show, It looks brand new now and we have reason to believe it will last for years and years.
27-05-2021
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Aurélie S
Real Flame made my dream fireplace come true! They delivered impeccable services! The expert which came and done the installation (david) has been very professional, very careful and attentive to details. He installed the all fireplace in less than an hour! The fireplace works amazingly well and look glorious! I wanted a real fire look with big flames and elegant fire grate and decorative logs. And I cannot get tired of looking at our fireplace and spend time around it. Again, a big thank you to all the Real flame team (from the cheminée sweep to Frank and the fitting guy) which been very professional and even excessed our expectations! will definitely use then again and recommend to all of my friends. To me Real frame are the best in London!
27-05-2021
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Nancy Oliver
We are thrilled with our new fireplaces. Spent last night snuggled around a beautiful fire, drinking champagne and thanking Real Flame for their good service - they were efficient, pleasant and helpful. I definitely would recommend using them!
27-05-2021
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Ben Spackman
Having worked with Louis and his team at Realflame for a number of years across many projects, we have always found them to be friendly, helpful and professional, supplying a wide range of gas/solid-fuel appliances and fireplaces with great technical product knowledge to back it up. To anyone requiring such a service, I'd highly recommend a visit to Realflame.
27-05-2021
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Elizabeth Wood
Excellent service and we love our fireplace! Thanks, Real Flame!
27-05-2020
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jane pittson-chianese
We are more than happy with our new fireplace! Frank and his team could not have been more helpful, with both design and logistics, they were there every step of the way. I highly recommend Real Flame.
27-05-2020
