Raileasy
Raileasy is a train ticket agency based in London, England. They specialize in providing affordable and convenient travel options for their customers. With a focus on customer satisfaction, Raileasy offers a wide range of travel and hotel options to meet the needs of their clients. Whether traveling for business or pleasure, Raileasy is committed to providing the best possible travel experience.
Introduction to Raileasy
Raileasy is a train ticket agency based in London, England. The company was founded with the purpose of providing customers with an easy and affordable way to book train tickets for travel within the UK. What sets Raileasy apart from other train ticket agencies is their commitment to offering the best prices and providing excellent customer service.Services & products
Raileasy offers a range of services to customers, including the ability to book train tickets, view train schedules, and compare prices from different train operators. Customers can also purchase railcards, which provide discounts on train travel for frequent travelers. Raileasy's website is easy to navigate and allows customers to quickly and easily find the information they need to plan their travel.Location
Raileasy's office is located in Station Parade, on High Street in London. The area is bustling with activity, and customers can expect to find a variety of shops and businesses in the vicinity. The office is conveniently located near several public transportation options, including the Wanstead tube station (0.2 miles), Wanstead Park Overground station (0.5 miles), and Leytonstone High Road Overground station (0.6 miles).Benefits
Customers should choose Raileasy because of their commitment to providing the best prices and customer service in the industry. The company's website is easy to use and offers a range of services to help customers plan their travel. Raileasy also offers discounts on train travel through the use of railcards, which can save customers money in the long run.Good to know
Customers should be aware that Raileasy is solely a train ticket agency and does not offer travel or hotel booking services. However, the company's website provides links to other travel and hotel booking websites to help customers plan their complete trip.Reviews
Customers have praised Raileasy for their excellent customer service and affordable prices. Many customers have noted that the company's website is easy to use and provides all the information they need to plan their travel. Overall, customers have had positive experiences with Raileasy and would recommend the company to others.Amenities
-
wi-fi -
online booking
-
credit card payment
-
air conditioning
-
waiting area
-
wheelchair accessibility
-
travel advice
FAQ
What types of train tickets do you offer?
We offer a range of train tickets, including single journey, return journey, and season tickets. We also offer tickets for different classes, such as first class and standard class.Can I make changes or cancellations to my train tickets after purchase?
Yes, you can make changes or cancellations to your train tickets after purchase, but this depends on the terms and conditions of the ticket you have purchased. Some tickets may be non-refundable or may have restrictions on changes, so it's important to check before you buy.Are there any discounts or promotions currently available for train tickets?
We often have discounts and promotions available for train tickets, so it's worth checking our website or subscribing to our newsletter for updates. We also offer group discounts and special rates for seniors and children.What is your customer service support availability for train ticket inquiries or issues?
Our customer service team is available to help with train ticket inquiries or issues via phone, email, or live chat. You can contact us during our opening hours, which are listed on our website.How can I receive my train tickets – via electronic delivery or physical delivery?
You can choose to receive your train tickets via electronic delivery or physical delivery, depending on the ticket type and your preference. Electronic delivery options include mobile tickets and e-tickets, while physical delivery options include standard mail delivery or collection at a train station. The delivery options available will be shown during the booking process.Reviews
-
Mavic 7595
Very easy to navigate and the cheapest train tickets in the UK. Highly recommended.
29-07-2022
-
Tania Williams
29-06-2022
-
Dom Adams
Refused to communicate with me over a refund for over two weeks. They are using COVID as an excuse for not refunding my trip, despite DfT's COVID terms no longer being valid. I quoted their own terms regarding refunds of Advanced tickets twice and neither time did the refunds department address it. I have been advised by two separate staff members over the phone to send my query onto a different email address (the first of which said that a refund should be possible). The first time, it just forwarded on to the same team I was emailing before. I emailed the second address last Wednesday and still haven't had a reply. Also, be aware that they have MANY different websites offering the same service. I originally booked on Splitticketing.com, the team I first emailed were from Trainsplit.com and the parent company is Raileasy. EDIT because of response from RailEasy: Hi Joe, In my review, I referred to the terms and conditions that were sent to me on my booking. I know there is the Book with Confidence scheme, but your own terms say I should receive (at least) a partial refund for my amended trip. I bought this up twice, but neither time was it addressed, and it still hasn't been addressed by your reply. As I said before, I made a journey from Folkestone > Nottingham, via Kettering and back on each booking. Kind regards, Dom
29-05-2022
-
Raymond Kelly
Very easy and great reduction for travel
29-05-2022
-
Sarah Dempster
29-05-2022
-
La Kem
29-05-2021
-
steve shepherd
Sent tickets back for refund. But found that it had closed down. Only working via email. Even the shop sign has gone.
29-05-2021
-
chris
Critical: Responsiveness
29-05-2021
-
Amy B
Very easy to use hard to change tickets though
29-05-2021
-
lee STRATFORD
How do I get a refund from raileasy because of covid19
29-05-2021
