Deaf Services

R N I D Action On Hearing Loss

RNID Action On Hearing Loss is a company based in Newport, Wales that provides services for the deaf community. They specialize in assisting individuals during emergency situations.

Introduction to R N I D Action On Hearing Loss

R N I D Action On Hearing Loss is a non-profit organization based in Newport, Wales. The company was established with the aim of providing support and assistance to individuals with hearing loss. It has been operating for over 100 years, making it one of the oldest hearing loss organizations in the UK. What makes this company unique is its focus on providing emergency services to individuals with hearing loss, especially in times of crisis.

Services & products

R N I D Action On Hearing Loss offers a range of services to individuals with hearing loss. These services include counseling, sign language interpretation, and hearing aid maintenance. The company also provides training and education to individuals, businesses, and organizations on how to effectively communicate with individuals with hearing loss. Customers can purchase hearing aids and other hearing-related products from the company.

Location

R N I D Action On Hearing Loss is located in Newport, a city in south-east Wales. The area is known for its industrial heritage and is home to a variety of businesses, including manufacturing, retail, and service industries. Visitors to the area can expect to experience a mix of traditional and modern Welsh culture. The closest public transportation options to the company are Newport train station (1.3 miles), Newport bus station (1.2 miles), and Newport City Council bus stop (0.1 miles).

Benefits

Customers should choose R N I D Action On Hearing Loss because of its expertise in providing emergency services to individuals with hearing loss. The company has a team of highly trained professionals who are equipped to handle emergency situations and provide assistance to those in need. Additionally, the company's focus on education and training ensures that individuals, businesses, and organizations are better equipped to communicate with individuals with hearing loss.

Good to know

Customers should be aware that R N I D Action On Hearing Loss is a non-profit organization, which means that all profits are reinvested into the company to improve its services and support to individuals with hearing loss.

Reviews

Customers have praised R N I D Action On Hearing Loss for its responsive and compassionate staff. Many have noted the company's expertise in handling emergency situations and providing assistance to individuals with hearing loss. Overall, customers have had positive experiences with the company and have recommended it to others in need of hearing-related services.

Amenities

interpreter
hearing aid
sign language
video phone
assistive technology
emergency alert system
captioning
accessible website
accessible parking
accessible building
tty service
visual alarm
tactile signage
audio loop system

FAQ

How do you ensure effective communication with deaf individuals in emergency situations?

We have trained staff who can communicate with deaf individuals through British Sign Language (BSL) and other forms of communication, such as lip-reading and written notes. We also offer a text-based emergency service for deaf individuals to contact us and request assistance.

What types of interpretation and translation services do you provide for deaf customers?

We provide a range of interpretation and translation services for deaf customers, including BSL interpretation, lip-reading interpretation, and written translation services. We also offer video relay services for remote communication.

Do you offer customized plans for businesses and organizations to make their services more accessible to deaf individuals?

Yes, we offer customized plans for businesses and organizations to make their services more accessible to deaf individuals. Our team can assess the accessibility of the business and provide recommendations for improvement, as well as offer training for staff to communicate effectively with deaf customers.

How do you handle confidential information when providing interpretation or translation services?

We have strict policies in place to protect the confidentiality of our customers. Our interpreters and translators are trained to maintain confidentiality, and we use secure technology to transmit information.

Are your interpreters certified and trained in specialized areas, such as legal or medical interpretation?

Yes, our interpreters are certified and trained in specialized areas such as legal and medical interpretation. We ensure that our interpreters have the appropriate qualifications and expertise to provide accurate and effective interpretation services.

Reviews

Jodie McCarthy

29-04-2023
Beverley Trevillion

29-05-2022
Janet Beckett

Always very friendly

29-05-2022
Trevor Rann

Excellent, efficient, friendly, a very good service, well done

29-05-2021
Anna Murray

Amazing, inclusive place where the staff really care. They have an good range of services and support, as well as advocating for matters higher up too.

29-05-2020
Yancy-Adahy Turner

Excellent the help and advice that they gave me was fantastic as a hard of hearing person who has to wear hearing aids, they were able to help me with items I my require.

29-05-2020
John Pirrie

Action on hearing loss responded so quickly to help my now sadly deceased Mother-in-law. So patient, so helpful, they made such a difference to Mum's last year with us. Help with using her telephone and help with hearing her television so she could watch her favourite programmes again. Thank you from all the family

29-05-2019
Carla E

Friendly, caring staff who advise on Hearing and sight loss.

29-05-2018
Tony Haydon

This office houses a team that coordinates support for inhabitants of the Isle of Wight with sight and hearing impairment. A dedicated and caring team.

29-05-2018