Questgates Ltd
Questgates Ltd is a UK-based company that specializes in providing a range of insurance and financial services. Their expertise includes home insurance agencies, life insurance agencies, loss adjusters, and more. With a focus on delivering exceptional customer service, Questgates Ltd has established itself as a trusted name in the insurance industry.
Introduction to Questgates Ltd
Questgates Ltd is a well-established loss adjusting and claims management company in Birmingham, England. Founded in 1988, the company has a rich history of providing exceptional and innovative services to its clients. With over 30 years of experience, Questgates Ltd has grown to become a leading provider of insurance-related services in the United Kingdom. What sets Questgates Ltd apart from other companies in the industry is their commitment to delivering bespoke solutions that are tailored to meet the unique needs of their clients.Services & products
Questgates Ltd offers a wide range of services that includes loss adjusting, claims management, and risk management. Their team of experts provides support to individuals, businesses, and insurance companies across various sectors. They also offer services such as home insurance agencies, life insurance agencies, and insurance agencies. Customers can rely on Questgates Ltd to provide them with high-quality services that are designed to meet their specific needs.Location
Questgates Ltd is located at THE WHARF, 16 Bridge St, in the heart of Birmingham. The area is known for its vibrant atmosphere and is home to a diverse range of businesses. Customers can expect to find restaurants, bars, and shops in the area. The company is easily accessible by public transportation, with the Birmingham New Street Station, Moor Street Station, and Snow Hill Station all within a 10-minute walk.Benefits
Customers should choose Questgates Ltd because of their commitment to delivering exceptional services. The company's team of experts has extensive experience in the industry and is dedicated to providing clients with bespoke solutions that meet their unique needs. Questgates Ltd also has a reputation for delivering services that are timely, efficient, and cost-effective.Good to know
Customers should be aware that Questgates Ltd is a company that is committed to providing excellent services. They are dedicated to ensuring that their clients receive the best possible outcome and experience. Additionally, Questgates Ltd has a strong focus on sustainability and is committed to reducing their environmental impact.Reviews
Customers have praised Questgates Ltd for their exceptional services, attention to detail, and commitment to delivering results. The company has received high ratings on various review platforms, with many customers stating that they would recommend Questgates Ltd to others.Amenities
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financial planning -
claims assistance
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expertise
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certification
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insurance
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online service
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claims handling
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negotiation
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dispute resolution
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advice
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support
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consultation
FAQ
What types of life insurance policies do you offer?
We offer a variety of life insurance policies, including term life insurance, whole life insurance, and universal life insurance. Each policy has different features and benefits, so we can help you select the one that best fits your needs and budget.What is your experience in handling claims similar to mine?
As experienced loss adjusters, we have handled a wide range of claims across many different industries and situations. Our team has the skills and expertise to handle your claim efficiently and effectively, working with you every step of the way to ensure a successful outcome.Can you provide references or testimonials from previous clients?
Yes, we are happy to provide references and testimonials from previous clients upon request. We take pride in our work and strive to provide exceptional service to all of our clients.What are the premiums for your policies?
The premiums for our policies vary depending on a number of factors, including the type of policy, your age, health, and lifestyle. We can provide you with a customized quote based on your specific needs and circumstances.What is the process for filing a claim and how long does it typically take to receive payment?
The process for filing a claim will depend on the specifics of your policy, but we will guide you through every step of the process to ensure a smooth and timely resolution. The length of time it takes to receive payment will depend on the complexity of the claim, but we will work diligently to ensure that you receive your payment as quickly as possible.Reviews
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Peter Davies
Our house suffered water damage due to a burst pipe in minus 10 degree weather while we were away for a few days which has flooded the whole house top to bottom. 4 months on and they have only just removed 2 ceilings and a bit of plaster off 2 walls when the whole house needs gutting, there is mould growing on the walls. We had to fight to get dehumidifiers put into the house 2 months after the initial flood. There is no organisation or processes visible in the company, we have not seen a schedule of work for the property and I believe that they do not have one, at this rate we may be lucky if we can get in the property within 12 months. We are having to pay all of the electric and gas bills still for the house as we were told to leave the heating on full from when the house flooded and for the dehumidifiers since when they were fitted, we have supplied questgate with the receipts for the gas, electric plus storage costs for what contents were salvageable totalling over £1400 each month.
27-03-2023
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Roger Gerbil
Terribly slow at sorting out. Embarrassing actually.
27-02-2023
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Hasaan
Absolutely useless! My experience is very similar to most of the reviews below. I have been waiting for some one to reply to me for a month. They are not responding and the claims handler is never available. The house after the water leak is absolutely destroyed.
27-02-2023
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Reviewer
I cant believe how a big insurance company like AXA is working with this cheap and unlawful company.
27-02-2023
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Tamzin Mead
Unfortunately all the below bad reviews are true. Have been trying to sort a fire claim for a year with Questgates. Fire was no fault of my own which they agreed to but their lack of contact and passing you round their various employees who are never in the office is draining and hard work. No one seems to actually want to close a case and get the job done. How a big company like AxA have a relationship with Questgates with their poor performance and reviews is beyond me. Loss adjuster never attends the property and one minute they agree to work they’re going to do and the next they’re denying it and saying they’re not carrying it out. They seem to think it’s acceptable to provide different/lower spec items than what was at the house previously and think a house with no doors, and non working fire/smoke alarms and faulty heating is ‘habitable’. Alternative accommodation payments weren’t even provided the first month and each time they’ve been given since they’re late 90% of the time so having to pay my mortgage and bills (council tax, utilities etc that I’m not using but the workers (when they’re there) are) at a house I can’t live in and also rent payments elsewhere. The worse thing is the work would have been about 3 months maximum if they just got on with the work but apparently this is impossible. Even some of the work they have done is of substandard quality. Windows have had to be replaced multiple times due to incorrect installation, plastering has to be redone multiple times due to poor finish, decorating also poor and even items that weren’t ruined by the fire they’ve managed to ruin when at the house! Really just want to get back home but to a clean, completed home which appears to be something Questgates can’t achieve.
27-11-2022
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Philip Smart
I cannot speak for others but my experience of Questgates ltd was positive. I had a very professional service from John Gebbie, highly recommended.
27-08-2022
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Claire Gardner
Shameful,disgraceful service .thrive off misfortunes of other Families. No idea on people skills at all
27-07-2022
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George Wedd
If I could give a 0 star review I would. Been sat with a smashed window for nearly 8 months. How any insurance company can partner with QuestGates is beyond me. Any company that recommends this team should seriously push back & avoid at all costs. I would also encourage you to switch insurance providers if they force you to use QuestGuests as its an unprofessional & disgraceful move on their part.
27-07-2022
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Sanda Akmene
There is a strange cycle of one person taking a case and then disappearing and passing it to another person who you need to explain all from beginning and him/her promising to sort all out for you and then again disappearing and yet again passing the case to someone else who does exact same thing! First dealt with Janis, then Sarah Deane who after many promises disappeared, then Jack, then about 6-7 other people and now down to David which last told me he will contact me last week and yet nothing in 2 weeks.
27-07-2022
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Michael Riley
Interesting but limited for the non enthusiast
27-05-2022
