Queen Elizabeth Hospital Birmingham

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Reviews

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  Tania

  Absolute Joke! You wait an excessive amount of hours to be seen in an emergency, albeit not by ambulance because they don't send them either! then when you do get in no one can seem to communicate with each other about anything?! No point opting to share your gp records because they don't bother reading them anyway. To get out of the place is a nightmare too! Discharged & told to arrange transportation for 2pm, only to wait another 4 hours + for medication that had been prescribed & requested on the morning!

  26-05-2023
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  Stephen Geraghty

  Mother been three times for pneumonia and dialysis. Three times given last rights. This time given for the last time. The Staff on Renal wards (303) just cannot do enough. Thank you ♥️

  23-05-2023
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  BurninEm0121

  Ambulatory assessment area receptionists both stroll in 15 mins late patients left waiting no apologies or sense of urgency

  22-05-2023
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  sian o'brien

  I spent last night in A&E, where one very frustrated and vocal patient exclaimed repeatedly that we were being treated like rats, herded from one room to another, with no one talking to us or treating us. And who can blame him? The room was disgusting. When we arrived, around 7pm, there was a wet floor sign standing over some vomit in the entrance doorway to the "Subwait" room (a name termed by the NHS to meet waiting targets - essentially, once you've been 'assessed' in the initial waiting room, they've met their 4 hour target and you're shuffled through to the Subwait room). This puke wasn't cleared until 10am the following day. The nurses themselves performed a quick tidy around 7am, realigning chairs and clearing away discarded paper cups and biscuit wrappers - the only food and drink I witnessed being offered in the 12 hours I'd been there - but the nurses weren't touching the sandwich crusts someone had discarded in the corner of the room. But where are the cleaners? The nearest toilet had been out of loo roll and hand towels since I had arrived. The next nearest was grim, with the bin over flowing, papers all over the floor and the floors soaked. The nurses, who have trained for years to help people, shouldn't be wasting those skills cleaning. Where are the cleaners?! During the night, this extension of the A&E Department was closed to new arrivals. Those that were left were slowly whittled down, until only 4 remained come 8am, when A&E reopened and began filling up again. By the time the cleaners turned up, around 10am, the room was already heavily in use, so they just had to clean around people. If this is the way things work daily, it makes me sick to think the chairs in A&E aren't being wiped down. The comradery between patients was heart warming, offering to get each other drinks and smokers offered to aid other people outside for a smoke. People offered others food and lent phone chargers. But this will never be enough to make up for the lack of empathy, dignity or support those 'ditched' in A&E's "Subwait" room experienced. A man with a leg so swollen he was probably scared he'd lose it, was there 16 hours with no end in sight - sat in the same chair. A woman was left to sit in a wheelchair in the Subwait room for 26 hours, waiting for a bed. She was in agony by the end of it, and after 25 of those 26 hours, she qualified for a food voucher, but was expected to get herself up a floor to the canteen to use it. She couldn't. I too qualified for a voucher, along with a man with a blood clot, who had been waiting for an anticoagulant for 16 hours. A man in a back brace, 14hrs into his stay, in the same chair, couldn't bear the thought of getting himself to the canteen. Ultimately, we were all there for help and none of us were receiving any. It took 2 hours to get my first painkiller, but I was there a further 14 hours and in that time asked numerous people, numerous times for more. All said yes, and none came back with any. My blood was taken and I was seen for X-Rays swiftly, so initially, things were looking good. I saw the Surgery team around 11pm, who agreed I didn't need surgery. Presumably, at this point, my case was vastly de-prioritised, because when they said I'd be handed back over to the medics and blood tests repeated, I had assumed they meant immediately. Rather, I didn't speak to another Doctor for another 7½ hours. In the meantime, the nurses said they would not be doing anything more, unless there was an emergency, but as they couldn't tell us when the Doctor would be available, I couldn't go to sleep either. Not that that would have been an easy task in those chairs. By 6:30am I was told I'd be on observations for a further 3 hours. So what had been the use of the previous 12 hours? Who was observing me? So much wasted time and lack of sleep making things worse. Ultimately, this A&E is vastly under staffed and under resourced. Staff appear to have given up, forced to perform tasks beneath them, at the expense of using their skills. Avoid this A&E if you can.

  22-05-2023
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  Dan Jones

  Bed side entertainment doesn't exist. Four walls and a window is not how you should treat patients this is solitary confinement like prison, Entertainment is detrimental to the recovery process of a patient. Zero meral on the wards. Not reported falls, I'd give zero stars if I could for the level of care you have provided for my dad. Got blood on your hands, I hope one day I'm contacted so I can show you! I'm to upset to take to take it further.

  22-05-2023
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  Adele Watson

  If I could give them no stars I would. The staff are rude, you arrive on time for appointments then 2hrs later still waiting to see the Dr. When you ask how much longer you have to wait they put you at the bottom of the pile. They treat patients disgracefully. I was told to go home if I didn’t want to wait. The staff are bullies

  20-05-2023
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  mohamad swaidan

  I went to the hospital, the treatment was very bad. I came in an emergency, so they would not receive me and supervise me. I waited 6 hours and someone came who works in maintenance. They told me that he is a doctor. Now he told me that I cannot do anything. Is this fair in Queen Elizabeth Hospital?

  20-05-2023
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  Barbara Diaz

  20-05-2023
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  Hayley

  20-05-2023
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  jacob meigh

  Treated faster than I’ve ever been treated before and it was very busy, staff went the extra mile by making me cups of tea (both the doctor and receptionist) and sandwiches. The security guard (mahad Hassan) made my visit extremely welcoming, very kindly charged his portable charger for me and trusted me with it all night from 11pm-7am the following morning, he also kept checking back to make sure everything was okay regarding my injury seeing I had to stay in reception overnight until my next train. I’ve been to hospital many times but this was by far the most exceptional visit purely for how much extra the staff was willing to do for me. 10/10!!!

  20-05-2023