Qibla Travels

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Reviews

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  Qasim Bilal

  Exceptional service from start to end. Very friendly and supportive of all queries. Handled everything with precision and made the whole journey of Umrah with ease and comfort. Worth every penny. Will definitely use again and recommend to everyone.

  20-05-2023
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  Lubna Ali

  We used Qibla Travels for our recent Umrah trip. Mr Khan offered an excellent service from start to finish. He really took out the time to understand our needs (we were travelling with eldery) and budget. He managed to book us fantastic package within a very good price. Every thing went very smoothtly, from our visa process, airport transfers, ziyarat's and transfer between Makkah & Madinah. The hotels we booked were exceptional! We would not hesitate to recommend Qibla Travels to friends and family and we look forward to booking with them again, in sha allah.

  13-05-2023
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  Another GoogleUser

  Detailed Review to follow. Was hesitant to leave a negative review previously, as kept making excuses for them. Would have been 1 star if we didn't know the family personally, whom are decent people. Sadly they have left the management to an employee by the name of Irfan. Completely unreliable, May 2020, May 2021 put it down to the whole rigmarole of COVID, but was mindful of the price gouging going on and decided to forget about loyalty due to the extortionate price difference, and went with Kirmani Travel and tours. A year later rang around as you usually would in July 2022 after being given a slightly pricey quotation, and letting him know we were flexible on dates, as well as providing a cheaper itinerary than the one being offered by himself, we were told he would call back. Two days later after chasing him up , we were given an even higher price as he had forgotten what he had initially quoted. Ended up going elsewhere AGAIN ! But that's not the issue. My uncle was extremely ill in Pakistan in November. Frantically phoned around as needed 3 tickets for same day travel, money wasn't an issue. Explained needed to get COVID fit to fly tests sorted, don't have time for running around for tickets, and agreed to touch base again with him by 11am, needed direct tickets regardless of cost. Phone constantly going unanswered, ended up quickly booking British Airways directly online. Irfan decides to call me close to 1pm to begin the whole process from scratch, offering me alternative dates and saying only 2 tickets were available for today, and that I shouldn't have left it last minute! Flabbergasted at his audacity, reminded him that it was an emergency and that i had wassaped him at 8am, and had spoken to him at 9am odd , with him agreeing to call me back before 11am. Gave him a lecture about his unprofessional behaviour and told him to fix up. In fairness he did apologise but I explained to him it still wasn't on , and that I wouldn't be leaving a negative review despite all the schenanigans on condition that he changes his behaviour. Sadly it has come to my knowledge recently that they charged my sister and brother in law £5250 for two tickets , which were not for the closest destination airport (Islamabad), but for Lahore instead, arriving after the burial of my uncle. Surely as friends of the family they could have advised to purchase tickets directly from the airport which I doubt wouldn't have cost £5250. Although at that time money wasn't a big issue, as time was of the essence in order to attend the burial ceremony of my uncle. My understanding is that Airlines usually have a couple of tickets reserved for airport purchases.

  13-05-2023
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  Tabrez

  I recently had the pleasure of going on an Umrah trip organised by Mrs Khan from 'Qibla Travels'. It was an absolutely amazing experience. The trip was really well organised, from start to finish, that I felt completely at ease and was able to focus on the spiritual aspect of the journey rather than thinking about planning, logistics and next steps. Qibla Travels took care of everything, from booking flights, accommodation to arranging transportation and meals. The hotels we stayed at were of a brilliant standard and the food was delicious, with a variety of options to suit everyone's taste. What's more, Mrs Khan was knowledgeable and friendly, providing the group with valuable information meaning we were able to explore the holy cities of Makkah and Madinah without any hassle, thanks to the well-structured itinerary. It was testament that a number of people in the group had made repeat Umrah / Hajj trips with Qibla Travels and had also travelled from outside of London (including myself) to put their trust in Mrs Khan. I have already recommended Qibla Travels to all my friends and family, and I would certainly use them again in the future. Thank you Mrs Khan for such an unforgettable, beautiful trip!

  27-04-2023
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  Tearsinth3 0cean

  2018 Hajj for my parents. Mashallah great.. Jazakallah for taking care

  27-04-2023
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  Rahi Ahmad

  Qibla Travel have been very supportive right from the start with my booking and all the way through the entire trip. Mrs Khan provided great and instant feedback to any questions or requests. The team in Saudi could not be faulted. The hotels were well located and provided a very good service although not really 5 star as rooms and public areas were on the smaller side. Flights with Royal Jordanian was great - although a long stopover on the way back. Overall a very positive experience and I would definitely recommend this service.

  27-04-2023
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  Nasreen Hussain

  We booked Umrah for my parents for the first time and they truly had an amazing experience. None of this was possible without the help and assistance of the wonderful staff at Qibla Travels and their team in Saudi. We found Qibla Travels professional and organised in every step. Great service and precise attention to all the details of the trip. Things like setting up wats app groups to keep people informed of vital information,( travel itinerary, checklists for packing, visa info, vaccinations etc) Holding a face to face meeting for Q & A for the group and arranging coach transport to airports was an excellent idea. Providing advice on every step of the trip was most helpful and informative. Hotels and transports in Makkah and Medina were 5*. The team provided outstanding tours and guidance for ziyarats, assistance in things like shopping was outstanding. We thank you very much for all your work and dedication to make this trip a success. Especially Mrs Khan who went above and beyond to help my parents, she was always available to answer questions and stayed close and led the group in Makkah and Medina expertly. We really look forward to booking future travel with Qibla Travels.

  27-04-2023
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  Rahila Chaudhary

  Asslamoalaikam i am fine alhumdholillah i am too much happy with ur company and whole group so much nice i enjoyed every single moment hotels r also near to Haram it’s good for us u did help on every step and shared everything with us we felt very comfortable and happy with u Boys all the time doing our favours all the time good alhumdholillah no any difficulty very calm every day gone smooth but at Roza in madina prince Sulayman presence so bad for us we really cry either we appreciate and like ur khidmat i can’t describe in words love you all group and specially Mrs khan so sweet and always happy and working hard no doubt absolutely Qibla travel zindabad thanks so much travelling with this group good and friendly like everyone

  27-04-2023
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  Junglees Burgers

  Always professional and smooth when using Qiblah Travels. Highly recommended.

  27-04-2023
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  Tariq Mahmood

  Amazing service and always smooth when booking with Qiblah Travels. My go to place - highly recommend.

  27-04-2023