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Bpo Companies

QContact

QContact is a company based in Manchester, England, specializing in BPO services and IT & E-Commerce solutions. They offer a range of services to help businesses streamline their operations and improve their bottom line. With a team of experienced professionals and a commitment to customer satisfaction, QContact is a trusted partner for businesses looking to outsource their back-office operations or enhance their online presence.

Introduction to QContact

QContact is a BPO company located in Manchester, England. Founded in 2010, the company aims to provide high-quality IT and E-Commerce services to its clients. What sets QContact apart from other BPO companies is their commitment to customer satisfaction and their ability to adapt to the changing needs of their clients.

Services & Products

QContact offers a variety of services to its clients, including customer service, technical support, and data entry. They also provide E-Commerce solutions such as order processing, inventory management, and product listing. QContact's team of experienced professionals ensures that all services are delivered efficiently and effectively.

Location

QContact is located in Peter House, on Oxford St in Manchester. The area is bustling with activity, with a variety of businesses located nearby. Customers can expect to find shops, restaurants, and other amenities in the area. The company is easily accessible by public transportation, with the closest tram stop, St Peter's Square, only a 5-minute walk away. Other public transportation options include the Manchester Piccadilly train station and the Oxford Road train station.

Benefits

Customers should choose QContact because of their commitment to providing high-quality services. The company's team of professionals are dedicated to ensuring customer satisfaction and are always willing to go the extra mile to meet their clients' needs. QContact also offers competitive pricing, making their services accessible to businesses of all sizes.

Good to Know

Customers should be aware that QContact operates primarily in the IT and E-Commerce industries. While they offer a variety of services within these industries, they may not be the best fit for businesses in other industries.

Reviews

Customers have praised QContact for their professionalism, responsiveness, and attention to detail. Many have noted that the company's team of professionals are knowledgeable and efficient, and are always willing to provide assistance when needed. Overall, QContact has received positive reviews from its customers.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services including customer service, technical support, data entry, content moderation, and back-office support. We tailor our services to meet the specific needs of our clients and ensure that we provide high-quality solutions to improve their business processes.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed several successful projects for clients in various industries such as healthcare, finance, and e-commerce. These projects include customer service, technical support, data entry, and content moderation. We have a portfolio of case studies that highlight our success stories, and we would be happy to share them with potential clients.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously and have implemented several measures to ensure that our clients' sensitive information is protected. We use secure servers, firewalls, and encryption technologies to secure our systems and prevent unauthorized access. Additionally, we have strict policies and procedures in place to ensure that our employees adhere to confidentiality guidelines.

What is your pricing structure for your BPO services?

Our pricing structure is based on the specific services that our clients require, the volume of work, and the complexity of the project. We offer flexible pricing options that can be customized to meet our clients' budget and requirements. We are transparent with our pricing and provide detailed quotes to our clients before starting any project.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of highly skilled professionals who are proficient in English and have excellent communication skills. We use various communication channels such as email, phone, and video conferencing to ensure that we stay connected with our offshore teams and clients. We also provide training to our employees to improve their communication skills and cultural awareness. Additionally, we have project managers who act as a bridge between our clients and offshore teams to ensure that communication is smooth and effective.