Q-Park Oxford Street

FAQ

Reviews

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  Jamie Stacpoole

  My car was broken into, It's meant to be secure. Also someone told me their car got broken into two days ago.

  25-05-2023
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  favour diri

  When you pay for a private car park you’d expect security at the least, however, q park have repeatedly proven that they are unreliable and not secure, my car was broken into and all devices and monies stolen. I went online to find contact for the parking lot and saw reviews of others who had also been robbed and the parking lot didn’t do anything, I have lost all hope that my complaint will even get heard

  23-05-2023
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  Liz Campbell

  THE POOR REVIEW RELATES TO SECURITY - FOR THE SECOND TIME OUR VEHICLE WAS BROKEN INTO AND THE CONTENTS STOLEN FROM THE BOOT. Q PARK HAS A SERIOUS PROBLEM WITH TARGETED CRIME. -MORE SIGNAGE SHOULD ALERT CUSTOMERS TO POTENTIAL THREATS OF CRIME IN THESE CARPARKS. -IMPROVED SECURITY IS NECESSARY TO STOP THESE CRIMINALS. IF YOU HAVE TO PARK A VEHICLE UNDERGROUND - DON'T LEAVE ITEMS IN THE CAR - AND PARK NEAR A CAMERA AND FURTHEST FROM ANY EXIT POINT TO DETER THESE THEFTS. - MORE CCTV IS NEEDED TO PROTECT VEHICLES AND OWNER. THE FACT THAT NO ON SITE STAFF PATROL THESE CARPARKS ENABLES CRIMES TO BE COMMITTED WITHOUT CHALLENGE. ITS TIME FOR Q PARK TO IMPROVE THE SECURITY STANDARDS AND HELP DETER SUCH CRIMES ON THEIR PREMISES. UNTIL THEY DO SO - I DO NOT RECOMMEND YOU USE THESE CAR PARKS - THEY ARE NOT SAFE.

  13-05-2023
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  Richard Goldstein

  I have been parked here for nearly 10 years without any issues however as others have pointed out recently, this car park is suffering from a spate of break-ins. My car had the rear window smashed on Friday 14 April 2023. Another vehicle was also broken into at the same time. Despite NOTHING being in the car it was still targeted. The staff on site, were really helpful & together they helped me clean up the broken glass & covered the window. Security has been stepped up but it might be sensible to avoid this car park for the time being whilst it is being targeted by vandals / thieves. Michael - thank you again for helping me that day. You are a gentleman.

  13-05-2023
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  Rebecca Lindfield

  Parked there today. Walking back to our car there was an audi with its car window smashed in. Although doesn't sound uncommon for this car park. Told the guy at the barrier who was not far from where the car window had been smashed surprised he didn't hear anything. Will think twice before parking in this car park again.

  06-05-2023
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  Andrew barnes

  always clean and organized - very friendly staff ( Clifford in particular) Only downside there are some abandoned scooters / bikes in there taking up valuable spaces - one has not moved in 3 years!

  06-05-2023
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  Ken Gielen

  👉 DO NOT PARK HERE 👈 Apparently organized crime is active in this area. Unfortunately we did not consult the review prior to us parking here yesterday 21 April 2023. Our car was damaged, rear window smashed and out backpacks 🎒 taken. During several hours no one present for q-parque, and with help of private dog security we were able to report to police. afterwards staff member gave us indication how to ask for cctv footage. Very expensive parking with no guarantees of safety. ---- Edited (in response to comment from QPARK 26.4): Items were in the car in a non-visible place, no guard was visible in the park for at least 2 hours and to have a especial security doing its round once in a while is apparently not enough. I am waiting to get the CCTV footage as requested, having identified Crime Reference Number. Still waiting.

  27-04-2023
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  Eleanor Green

  ***WARNING DO NOT PARK HERE*** Foolishly didn't read the google reviews before parking here and made the mistake of assuming Qpark was secure. We parked here Friday evening and came back to a smashed in rear window and a stolen bag. The bag wasn't on show and they knew exactly what they were going for (money not taken from front of car/car not searched in any way). We were one of TWO vehicles targeted on Friday, and while we were contacting the police someone was robbed trying to get into the car park back to their car! No security guard, the same 'they are on patrol' sign several other people have posted and help points didn’t work. Not worth the hassle or the price. Edit: the items stolen was not on view in anyway. A bag in a boot with tinted windows, under a parcel shelf does not make a vehicle a target.

  27-04-2023
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  Ben Weston

  DO NOT PARK HERE. Did so today and came back to find car window smashed and laptop (hidden under a seat) stolen. Wish I'd read the other reviews before parking here.

  27-03-2023
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  Kayleigh Jane Roney

  A TARGETED CARPARK FOR THEFT. Booking the parking space was nice and easy but unfortunately, during the 7 hours my car was parked there, it was smashed into via the rear screen and all my belongings stolen. I was left with a note on my car which was on Q-Park headed paper saying, ‘we’re sorry your vehicle has been in an incident’, promising an email with an incident number to pass to the police which I haven’t received. There is no contact number to be able to call someone so my only option was to email of which I have had no response. There was also no one on site to talk to despite there clearly being so at some point having had the note left on my car. A guy drove past me in the car park as I was taping up my rear screen and said that he had seen this happen to several vehicles in the last few weeks as is evident from the other review I have now seen. My question is, where are the additional measures to deter this from happening? Extra security patrol, more cameras, someone on site to assist when this occurs? These things do happen, yes, but if it had been handled in a supportive and efficient manner, I wouldn’t be left as frustrated as I am now. UPDATE IN REPSONSE TO THE REPLY FROM Q-PARK; No, I haven't had a response and I have also been told by the police that they have closed the case as they haven't had further information from you. Is this a generic copy and paste response or will you actually help me here?

  27-03-2023