Purely Pets Insurance
Purely Pets Insurance is a company based in Portsmouth, England that specializes in providing insurance for pets. They are committed to the protection and well-being of animals and are actively involved in supporting animal protection organizations. Purely Pets Insurance also works closely with the public sector and society to promote responsible pet ownership and ensure that pets receive the care and attention they deserve.
Introduction to Purely Pets Insurance
Purely Pets Insurance was founded in 2010 with the goal of providing pet owners with affordable and comprehensive insurance plans for their furry friends. This UK-based company is unique in that it specializes in pet insurance, unlike many of its competitors who offer a variety of insurance products. Purely Pets Insurance is also committed to supporting animal protection organizations and contributing to the betterment of society.Services & products
Purely Pets Insurance offers a range of insurance plans for cats and dogs, including accident-only, time-limited, maximum benefit, and lifetime coverage. Customers can choose from different levels of coverage and tailor their policies to fit their specific needs. The company also provides customers with a 24/7 helpline for any pet-related emergencies.Location
Purely Pets Insurance is located in the Lakeside North Harbour area of Portsmouth, England. The area is home to a variety of businesses, including tech companies and financial institutions. Visitors can also enjoy the nearby lake and surrounding green spaces. The closest public transportation options are the Victory Business Centre bus stop (0.2 miles), Cosham train station (1.5 miles), and Portchester train station (2.2 miles).Benefits
Customers should choose Purely Pets Insurance because the company is solely focused on providing pet insurance and has a deep understanding of the needs of pet owners. The customizable insurance plans allow customers to choose the coverage that best suits their pets, and the 24/7 helpline ensures that help is always available in case of emergencies. Additionally, by choosing Purely Pets Insurance, customers are supporting a company that is dedicated to animal protection organizations and making a positive impact on society.Good to know
Customers should be aware that pre-existing conditions are not covered under Purely Pets Insurance policies. Additionally, some policy exclusions may apply, so customers should carefully review their policy documents to ensure they understand the coverage they are receiving.Reviews
Customers consistently praise Purely Pets Insurance for their helpful customer service and comprehensive coverage options. Many customers appreciate the peace of mind that comes with having insurance for their pets and feel that Purely Pets Insurance offers great value for the price.FAQ
What is your organization's mission and how do you achieve it?
Our mission at Purely Pets Insurance is to provide comprehensive pet insurance coverage while also advocating for animal welfare. We achieve this by offering policies that cover a wide range of medical expenses for pets and supporting organizations that work to protect animal rights.How do you ensure that the animals you rescue are properly cared for and find loving homes?
As an insurance provider, we do not directly rescue animals. However, we partner with reputable animal shelters and rescue organizations to support their efforts in rescuing and caring for animals. These organizations have strict protocols in place to ensure that animals are properly cared for and placed in loving homes.Can you provide examples of successful cases your organization has handled in the past?
As an insurance provider, we do not handle cases related to animal rescue or welfare directly. However, we have supported various organizations by providing financial assistance to help cover medical expenses for rescued animals and to promote their adoption.How can individuals get involved and support your organization's efforts?
Individuals can support our organization's efforts by choosing to purchase pet insurance policies from us. Additionally, they can support animal shelters and rescue organizations that we partner with by volunteering their time or making donations.What steps does your organization take to advocate for animal welfare laws and regulations?
As an insurance provider, we do not directly advocate for animal welfare laws and regulations. However, we support organizations that work towards this goal by providing financial assistance and promoting their efforts through our social media channels and other platforms. We believe that by supporting these organizations, we can make a positive impact on animal welfare laws and regulations.Reviews
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Ryan Moon
Waited on hold for ages to update my address as we are moving in two days. I was told by the advisor that I must call back on the day we move in. They cannot simply change my address with a note on the file with the date.
24-05-2023
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Alice
Four weeks to get back to you is a complete joke. They took 3 months - a quarter of a year - making as many different excuses as possible to prolong the process, to then refuse a claim anyway as they believe there is a problem with the paperwork they received 3 full months ago. So all the to-ing and fro-ing was pointless anyways and a waste of time. If it's not valild under insurance you do not need to mess around for months deciding that, just say it. Customer service are polite but largely not worth talking to as they plea that they can't answer any specific questions as they just answer the phones apparently. Totally useless insurance company. Avoid if possible.
23-05-2023
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Ceri Fitz
If you have a pet that you care about don't insure with Purley Pets. After my dog passed away in December they made it almost impossible to claim. It took 5 months for them to pay out. I had to pick over the details of his death over the phone time and time again. And it was only ever me contacting them, they were a nightmare.
22-05-2023
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Andrew Sprake
They have now caused me nearly 8 weeks of stress and anxiety due to their inability to process claims, after all this time they say they need more information, why wasn't this asked for before especially after being told they had everything they needed. Amazing how all the good ratings are from people who they are taking money from. Very poor service
22-05-2023
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Diane wain
22-05-2023
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daniel kelly
Frontline staff were great. But when it came to making a claim the business is uncaring and unethical. Trying anything to get out of the claim. Ended up finally having to go through the ombudsman to get my claim approved. Not what I needed after having to put my cat to sleep. They will not be there for you when you need them.
15-05-2023
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Sandra Lewis
Avoid and read reviews. Appauling company. Weeks of no response then decline claims looking for any desperate reason they can find to decline a claim. Use anyone but these!!!
15-05-2023
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k D
Have no option but to report to financial Ombudsman. Claim sent in Feb, Vet sent all details too still not settled - approaching month 4 now. Was informed there was a delay due to bank holidays and Assessors being in Poland by a girl called Jess who had no surname and apparently no manager available.
15-05-2023
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Tracy Wilbourne
DO NOT USE! If I could give them less than 1 star I would..... Waited 4 months for a claim to be paid then they come back and say because the policy hasn't been in force for 12 months they wont be paying out. AVOID!!!!!!!
08-05-2023
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Maria Nessmann
Easy to use, very good value for money for what you get with your policy. Really impressed with the 24/7 vet advice app.
08-05-2023
