Pure Broadband
Pure Broadband is a leading Internet Service Provider and Telecommunications company based in Kingston upon Hull, England. They are committed to providing high-quality and reliable internet services to their customers. With a focus on customer satisfaction, Pure Broadband offers a range of packages to suit different needs and budgets. Their team of experts is dedicated to delivering exceptional customer service and support.
Introduction to Pure Broadband
Pure Broadband is a British company that was founded in 2009 with the aim of providing reliable and fast internet services to businesses and homes across the country. The company has a strong commitment to customer satisfaction and is dedicated to providing excellent customer service. What sets Pure Broadband apart from other internet service providers is its use of the latest technology to ensure that customers get the best possible internet experience.Services & Products
Pure Broadband offers a range of internet services, including home broadband, business broadband, leased lines, and VoIP (Voice over Internet Protocol) services. Customers can choose from a variety of packages to suit their needs, and the company also offers a range of add-ons, such as static IP addresses and web hosting.Location
Pure Broadband is located at Estuary Business Park, Unit 1 Henry Boot Way, in the city of Hull. The area is home to a variety of businesses, including manufacturing, retail, and service industries. There are several public transportation options available in the area, including the Hull Paragon Interchange, which is approximately 4 miles away from the company's location. Other nearby public transportation options include the Kingswood Retail Park Bus Stop (0.1 miles) and the Hedon Road, Saltshouse Road Bus Stop (0.2 miles).Benefits
Customers should choose Pure Broadband because the company offers fast and reliable internet services at competitive prices. The company uses the latest technology to ensure that customers get the best possible internet experience, and its commitment to excellent customer service means that customers can expect prompt and efficient support whenever they need it.Good to Know
Customers should be aware that Pure Broadband is a UK-based company and only provides internet services within the UK.Reviews
Customers have praised Pure Broadband for its excellent customer service and reliable internet speeds. Many customers have reported that the company's internet services are faster and more reliable than those of its competitors, and that the company's support team is friendly and helpful. Overall, customers seem to be very satisfied with the services provided by Pure Broadband.Amenities
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wifi -
fiber optic
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broadband
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mobile data
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network security
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technical support
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data backup
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online storage
FAQ
What internet speed packages do you offer?
We offer a range of internet speed packages to suit different needs, including basic packages with speeds of up to 17Mbps, mid-range packages with speeds of up to 38Mbps, and premium packages with speeds of up to 76Mbps.Is there a data cap limit on your packages?
No, we do not have any data cap limits on our packages. You can use as much data as you need without worrying about additional charges or restrictions.What is your customer service availability and response time?
Our customer service team is available 7 days a week from 8am to 8pm. We aim to respond to all enquiries within 24 hours, although during busy periods it may take slightly longer.Are there any additional fees or charges not included in the advertised prices?
No, all of our prices are inclusive of any additional fees or charges. The price you see advertised is the price you will pay.Do you offer any special deals or promotions for new customers?
Yes, we often have special deals and promotions available for new customers. These may include discounted rates or free installation. Please check our website or contact us for more information on current deals and promotions.Reviews
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Joe Williamson
rubbish customer service. would not recommend
25-05-2023
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Stephen tunn
really good internet provider
08-05-2023
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Uk 84
Better when pure sure, not the same
08-05-2023
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Sharron Atkins
started out really well - the customer service and setup was great. 14 months in and I am regularly booted off the internet, especially at 8-10am and 4-7pm.
29-04-2023
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Goda Nwa
Strongly suggest you go elsewhere for your Internet. Constantly loosing connection and customer service non existing
29-04-2023
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Daniel Antcliffe
No internet for days. Tech support team non existent.
29-04-2023
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Lynne Rhodes
Been with pure for 2 years had no problem until the past few months drop in downloads and net freezeing .now just got home for work and I have no Internet rang up 3 times still no one as rang back .
29-04-2023
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samantha taylor
Awful experience, internet continuously dropping out, office supposed to open at 8am, no reply from live chat and phone lines not open. This isn't a one off instance, this is occurred several times now still the same awful customer service. Looking to change provider now.
29-04-2023
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Tanya Kalinichenko
29-04-2023
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Pete K
Pure were great before they were bought out. Since then nothing but problems. I work from home ( try to anyway ) pay for 200mb. Get 30mb and drops constantly. All calls answered by call handling company. No direct access to tech support. im waiting for them to call back to fix the current issue, so far its been an hour. The last call back took 7 hours. AVOID a week and a half on and the issue still isnt fixed but they have closed the ticket as satisfied. JOKE OF A COMPANY
29-04-2023
