Telephone Answering Services

Professional Call Minders Ltd

Professional Call Minders Ltd is a telecommunications company that specializes in providing top-notch telephone answering services. Based in Worcester, England, the company is committed to delivering exceptional customer service and ensuring that all calls are handled with the utmost professionalism. With a team of experienced call minders, Professional Call Minders Ltd is dedicated to helping businesses of all sizes manage their calls and improve their overall communication strategy.

Introduction to Professional Call Minders Ltd

Professional Call Minders Ltd is a UK-based company that provides telephone answering services and telecommunications solutions to businesses. Established in 1996, the company has over 25 years of experience in the industry. The company's mission is to help businesses improve their customer experience by providing professional and reliable call answering services. What sets the company apart is its commitment to personalized customer service, cutting-edge technology, and competitive pricing.

Services & Products

Professional Call Minders Ltd offers a range of telephone answering services, including call handling, message taking, appointment scheduling, and virtual receptionist services. The company also provides telecommunications solutions, such as VoIP phone systems, call routing, and call recording. Customers can choose from a variety of packages tailored to their specific needs and budget.

Location

Professional Call Minders Ltd is located in Worcester, England, in the Blackpole Trading Estate East. The area is home to a range of businesses, including industrial and manufacturing companies. The estate is easily accessible by car and public transportation. The closest public transportation options are the Blackpole Bus Stop (0.1 miles), Worcester Parkway Train Station (3.7 miles), and Worcester Foregate Street Station (4.2 miles).

Benefits

Customers should choose Professional Call Minders Ltd because of the company's commitment to providing excellent customer service, state-of-the-art technology, and competitive pricing. The company's experienced and friendly staff is available 24/7 to handle calls, ensuring that customers never miss a call. The company's technology ensures that calls are answered promptly and professionally, giving businesses a competitive edge.

Good to Know

Customers should be aware that Professional Call Minders Ltd is committed to protecting the privacy of its clients and their customers. The company complies with all relevant data protection laws and regulations.

Reviews

Customer reviews of Professional Call Minders Ltd are overwhelmingly positive. Customers praise the company's professionalism, reliability, and excellent customer service. Many customers note that the company's services have helped them improve their business operations and customer satisfaction.

Amenities

24-7 availability
live answering
call transferring
voicemail services
call screening
appointment scheduling
call recording
multi-language support
online account management
on-call support
customized greeting
fax services
text messaging
call conferencing

FAQ

What type of call answering services do you offer?

We offer professional call answering services for all types of businesses, including small and large companies. Our services include call forwarding, message taking, and appointment scheduling.

How many call agents do you have and are they trained specifically for my company needs?

We have a team of experienced call agents who are trained to handle calls for various industries. Our agents are trained to handle calls according to your company's specific requirements and guidelines.

Can you customize your services to fit my company's specific requirements?

Yes, we can customize our services to fit your company's specific requirements. We understand that each business has unique needs, and we work closely with our clients to ensure that our services meet their specific needs.

How quickly can you answer my calls and what are the hours of operation?

We answer calls promptly, and our average response time is less than 30 seconds. Our call answering services are available 24/7, including weekends and holidays.

How do you ensure the security and confidentiality of my callers' information?

We take the security and confidentiality of our clients' information very seriously. We use secure servers and encryption technology to protect our clients' data. Additionally, our call agents are trained to handle sensitive information with the utmost discretion and confidentiality.

Reviews

Martha McLean

PCM have revolutionised our clinic. Thanks to them, we have more time for patients, fuller diaries, and happy staff who no longer have to worry about taking phone calls. Patients think they are speaking to a receptionist in our clinic because of the friendly and professional manner PCM deal with calls.

26-05-2023
Cathy Williams

We've had a great experience with the PCM team since we switched from a different service. They're always helpful, accurate, accomodating and incredibly competent and reliable. They've been a lifesaver over lockdown as we couldn't reroute our phones and staff our reception fully so they have been a huge help. Highly recommend the team. Thanks PCM!

27-05-2021
Lucy Mackey

Lovely staff, really helped my business!

27-05-2020
Teddy Haddon

Great service used for my business for a few years!

27-05-2020
Campbell Murray

27-05-2020
Michael Newnham

PCM were brilliant when I started my business - friendly, dynamic and super-professional. They created a very positive impression with clients and helped me stay on top of every opportunity. A team that goes the extra mile - I can't recommend them highly enough.

27-05-2019
Roger Vanstone

Excellent professional service by highly trained operatives who really understand your business and needs. I've used them for many years and wouldn't use anyone else.

27-05-2018
Andy Phillips

I started using Professional Call Minders several years ago, when I realised I was getting more and more phone interruptions from unimportant callers. I also wanted to promote a more professional personal phone response to callers which could also support my business. Even though I now employ my own staff, I still use PCM to enhance our telephone image and they do a fantastic job”

27-05-2018
Tim Winstanley

We've had great service from Sarah and the team at PCM since 2007. Running an IT support business means that our customers demand to get their problems fixed quickly and this usually starts with a phone call. By using PCM we know that if we can't get to the phone for any reason, they will answer on our behalf and make sure they get through to us as soon as possible. They really are a business partner in the truest sense of the word!

27-05-2018
Mark Berryman

The whole team at PCM are clearly customer driven and provided us with an exceptionally friendly, professional and efficient service. Our main point of contact, Lauren always kept us up to date and quickly became a part of our team! I would have no hesitation in recommending them.

27-05-2018