Priory Hospital Chelmsford

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Reviews

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  Casper Ruddell

  22-05-2023
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  Catherine P

  I was admitted to Chelmsford Priory around late 2019 and it was most definitely one of the most traumatising out of my admissions. When I arrived from being transferred from another unit I was greeted by hearing patients screaming which already wasn't the best sign however it only got worse throughout my admission, I was first placed in an upstairs bedroom which I had to be moved from due to my safety risks however the room I moved to after that was freezing cold and I had to sleep with my coat on all night. During the first few days of my admission I was struggling considerably with my food intake however staff dismissed it as a problem and continued to let me deteriorate in health, the only times staff seemed to care was when my blood sugars were far too low and I would be sent to general hospital and would eat a small snack and go back to the unit again, this was an ongoing cycle for a couple of weeks until one of the staff members who genuinely cared about us all stepped in and phoned the manager of the ward who was on holiday during this time, I was eventually having to be NG fed but if that staff member didn't step in I don't think I'd be here today. Further into my admission I was having some incidents at times but staff over used medication, my community support team admitted that I always looked devoid of life and like a zombie because of how much medication I had been given. Other patients also were being given high doses of medication and sometimes even been overdosed. Staff members would say harmful and triggering comments during incidents and hurt patients when they got restrained due to restraining us incorrectly or with too much violence. During one incident where me and another patient were involved the nurse in charge told other staff members to leave us to harm ourselves as we were still breathing so we were fine, one another occasion staff left a patient who had swallowed dangerous objects and also wouldn't check us for contraband items making the ward unsafe due to us having items such as glass and extra medication. On a few occasions I had used my clothing to harm myself and staff had left me in either ripped and ruined clothing or left me in my underwear when male staff were on the unit and also had to check on me. I am thankful the unit got flooded and I had to be transferred because it was a living nightmare . Me and many other patients have suffered and have trauma from this hospital.

  29-04-2023
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  Hannah Peck

  Incredible staff and cosy environment, that made me feel safe and relaxed. Proud to still be in recovery 9 years later, with where I would not be in the position without The Priory.

  28-02-2023
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  Louise Harbour

  29-01-2023
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  Emily Woodcock

  amazing

  29-01-2023
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  Alice

  29-06-2022
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  John Beautyman

  i stayed here just over a year ago as an Nhs patient during lockdown i found in general the Staff here to be best i have ever encountered in a hospital of this type and the doctor to be very understanding and empathetic the level of care is head and shoulders above Nhs hospitals which to be honest virtually all need seriously investigating or shutting down i have. no complaints about this place though.

  29-05-2022
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  George Bennett

  Such a terrible place to be I was inpatient for just over a month, were the staff were either untrained or patronizing, I was given Dr Castle, who not only scared a couple of times, but force me to lie about the treatment I had with him getting very aggressive when he said that I was bullied by rugby players when I was at school and I told me that if I didn't accept that lie that I would be punished by him physical, also gave me the wrong diagnosed saying that I had asperger's syndrome which I never been diagnosed with anywhere else, also staff just drug you up so that they don't have to actually do there job, best avoid if you can.

  29-05-2022
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  L

  This place is disgusting it should come with a health warning, excuse the punn. Not fit for purpose. DONT SEND YOUR LOVED ONES TO THIS COMPANY. ITS ALL ABOUT THE MONEY, HAVE NO GENUINE EMPATHTY FOR THE PATIENTS. My partner went here voluntary to treat his bipolar for several weeks. He paid for his own care but most people had private insurance cover. One man was made to leave early in the morning on the day that his insurance cover expired though he was clearly still very unwell. My partner was allowed to stay in bed all day so this is what he did. He didn't have to attend his counselling sessions, though only 2 private sessions were offered a week, the rest were group sessions. He didn't wash or clean his teeth until my third complaint. After my visits, any concerns I raised were rarely passed on. The care staff were mostly from overseas, very nice individuals but many had a poor command of English and comunication was difficult which my partner found unsettling. His dirty washing was all piled up in a corner of his small bedroom. They didn't wash your clothes for you!! They had washing facilities that the patients could use but my partner was too unwell to do this and the staff hadn't offered to help him. I took all his dirty washing home for him even though he was paying £900 a night. They plied him with pills, he didn't receive any treatment as such. He was just throwing thousands of pounds down the drain. On the day I went to collect him he was standing in the hallway waiting for me with his suitcase clutching his bag of prescribed medication. He had to go back for monthly outpatient visits to discuss his medication with his consultant 'extra charge of course' My partner was like a zombie, the tablets took over his whole being. His personality had faded away consumed by the tablets. When his medication was altered the consultant told both of us to let him know immediately if there were any side effects. There were. My partner thought I was trying to blow him up. He was paranoid. Up at 2am pacing up and down. Despite my continual efforts to speak with the consultant, he didn't call me back and his GP was unable to take over his treatment while he was still under the care of the Priory. All of this took a considerable strain on my own health and wellbeing. I was left to deal with him on my own. He will never be 100% well but I would never want to see him hand back his care to the Priory. He was originally in Southgate Priory because Chelmsford was full but the standard of care there wasn't much better though the communal areas of the premises were pretty amazing. I will never take back the comments in my post. This company charges a fortune and the standard of care was appalling.

  29-05-2022
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  Darin la

  the management of this place is a joke. im glad i annoyed one of the managers regularly :). if you're reading this, just know that you're a shallow person and you won't be happy in life. nothing will fill the void not money or shouting at adolescent patients. i think the manager was called grankneea. remember me grankneea? im the handsome/pretty patient, unlike you.

  29-05-2022